I come here for things that I can't find at other places, so win win for everybody. O'Reillys is…read morevery dependable, and they have great customer service

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Excellent customer service! Left dealership dissatisfied on many levels and headed to Advance Auto…read moreParts. Daniel provided EXCELLENT customer service. I drove away with problem resolved at a fraction of the cost of dealership and with immediate resolution. Would highly recommend!!

I was having problems with my truck starting. When I pulled up to Advance, a Jeep Cherokee owner…read moreand one of the employees where rolling the battery cart out to switch out his battery. I checked in at the counter and waited. As approximately 6-7 more people walked in, Sandra, the girl I'd checked in with, noticed I was still there, grabbed a guy from the back to talk to the other customers and brought her own battery tester out to my truck. She helped clean off my battery (there was a lot of corrosion) and then tested the battery, finally declaring that she couldn't replace a battery that was that good. She suggested I get baking soda and boiling water and finish the job, but that it probably would be able to charge itself better even now. Completely right and wouldn't sell me an unneeded battery. I'll DEFINITELY return here when I actually DO need a battery!

I have been buying all my parts for the more than 20 vehicles I owned personally and my fleet of 6…read morework trucks for my business from Charlottesville NAPA Auto Parts for the last 22 years. James, Avery, Andy, Dennis, Danny, Neil, and a few others have always been extremely helpful, professional, and courteous, and have always gotten me my parts as quickly as possible. The times a mistake was made it was always resolved to my satisfaction. If they couldn't get me the part I needed for one of my classic cars they always had ideas or suggestions on where to look. If you get demanding or rude you're on your own. Treat these professionals with the respect they deserve and you will get fantastic service.

Unbelievably disappointed with the C'ville Napa this morning. I wanted to support my local auto…read moreparts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming at the Charlottesville NAPA.

This place is super. I have an old vehicle (1986), and…read morethis is the place I always go for parts. The price is right, the sales people are very attentive, and they almost always ask what the problem is that you are having with your vehicle, and offer advice, and help you brainstorm on how to fix it. One time, I won't go into full details, but I had to drive my truck with a screwdriver. 1400 miles, with a screwdriver for a key. I didn't mind. It worked. The only problem was is that I was due for an inspection, and was pretty certain that it wouldn't pass with a key that was a screwdriver. No big deal, as I figured I'd just get a new lock ignition assembly and be good to go. Except they dont' readily make those for my truck anymore. THAT was a problem The guy at Fisher spent 10 + minutes helping me figure out an alternative, and even made a couple phone calls to people he knew to check and see if certain MacGyver type ideas that we were brainstorming to 'fix it' would pass inspection. Those other big chain stores just up the road that start with the letter "A" are dead to me. This place feels like a locally owned store, and has the service to match.

My Honda CR-V car isn't all that old, but things are starting to go. Had to replace windshield…read morewipers and a headlight. Each time, there were plenty of people behind the counter so I didn't have to wait at all and on each occasion the person who waited on he, walked outside with me and replaced the items on the car. As a woman in her 70s, I really appreciated the polite service.

I have generally had a great experience every time I have gone to this location. For some reason it…read moreseems that they have parts in stock when other locations don't. Also I have dealt with their guy Fletch multiple times and he is the bomb. He is a great example of good customer service and I prefer this location because of him.

So here is the fun of Advance Auto. So I got an email giving me 25% off of my online purchase and…read moreso I ventured to the store to make sure what I was about to ask for they had in stock. I was going after Weaver Gold Brakes, some DOT 3, and some Brake Grease. So Larry confirmed they had it and then told me after ordering it online it would take about ten minutes to come through. I said no problem ordered them on my phone and proceeded to go take a stroll around the book room. While I was in the book room someone bought my brakes that I had already paid for. So I went back ten minutes later to find Larry couldn't find my brakes, so we settled on having them brought in from another store and delivered within an hour. I said okay, I'll go grocery shopping which took 2, I know delivery science isn't exact. So coming back it turns out the delivery driver for the other store never showed for work. Larry asked if I would like to wait or go with a different set of comparable brakes. So that's what we did. He was so nice about it he even threw in one of those little brake grease packs. So here is the deal when going to Advanced keeping a calm head gets you all the customer service you need. I'll be back for more supplies but for now my Crosstrek is running like a boss.

I want to thank Shawn at Advanced Auto parts for amazing customer service. I purchased wiper blades…read morethat didn't fit my car. He found me a better pair and put them on quickly and with a smile!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Beware of Service Department - Always Get a Second Opinion!…read more On July 28, 2025, my 2014 Prius gave me a Hybrid System warning to pull over and have it checked by a professional. I was on Rt 250 heading toward I-64 in 93°+ heat, during rush hour traffic, and made the safe choice to drive to Flow Toyota instead of risking a breakdown on the road. Andrew told me to leave the car overnight for diagnosis. The next day, I got shocking news: Hybrid battery replacement: $3,291 Additional required repairs: $6,500 When I asked if I could just replace the battery now and do the rest later, I was told NO, that the car would not be drivable without all the work done at once. At the time, I was going through a horrific divorce, moving into a damaged rental home, and under extreme financial stress. I couldn't afford a second opinion, tow truck, or rides back and forth. I felt backed into a corner and ultimately donated my Prius rather than sink $10,000 into repairs. Later, as a former USMC mechanic, I reviewed the paperwork -- and was furious. The so-called "necessary" services were completely unrelated to the hybrid battery and would not have prevented me from driving the car: Fuel induction service + additive Coolant exchange (listed 3 times to pad the bill) Spark plug replacement (not due) Transmission drain & refill These extras totaled $5,008.12, NOT the $6,500 quoted -- and none were essential for drivability. After I emailed Flow Toyota, their manager Kyle did refund my diagnostic fee, but by then it was too late. I went from a 50 MPG Prius to a 14 MPG diesel truck, all because I trusted their word. Final thought: Don't make my mistake. Always get a second opinion before paying for major work. Don't let anyone pressure you into unnecessary services.

I've been coming to Umansky/Flow Toyota since I bought my new car in 2022. I never had any issues…read morewith Umansky but seemed to have more issues after it changed to Flow. I used to be able to schedule maintenance appts through the Toyota app and now I cannot. I recently went for a state inspection and failed. I showed a friend who is a Toyota mechanic, with his inspection license a video the Flow Toyota service technician sent me and my friend told me he has never failed an inspection for what Flow failed my vehicle for. I was advised to get my car inspected elsewhere or call VSP about the rejection. I loved the convenience of Flow Toyota being close to my work and having the shuttle service drop me off is one of the reasons I stayed, but I will now be getting my maintenance done elsewhere. All of the staff are also incredibly nice, I've never had any complaints about customer service.