Yshel Rendon is amazing ! She's so helpful and patient. Definitely the best customer service I've ever received there . She was very knowledgeable and helped me with my purchases as I frequent this store often. Definitely recommend this location read more

The employee (Andy) was very helpful and friendly. I would recommend this location over some of the others in town

You have a worker his name is Andy. I think he is amazing person. He helped me out with my brake lights. I'm a elderly lady and I am a widow and I didn't know how to change the lights and he was so willing and so sweet and so nice we need more people like him in the business to help Customer service was excellent. I hope AutoZone appreciates what he does for his customers because he's amazing person to help out so much of and beyond. read more

Owen is a life saver!! helped me the right axles before closing. Great service 10/10 experience

Owen, the manager really knew his stuff and his craft! He found the cuss that seemed so elusive yesterday and saved me from driving all across town again! He is what is termed " Old School". Thank you Owen! read more

You need to train your staff, they aren't knowledgeable and are disrespectful towards their customers. Perhaps your cashier should get a different minimum wage job, instead of thinking they know what they are doing when they do not. do not go to this auto zone unless you want to deal with uneducated and ghetto cashiers. read more

Hi I went there today around 2:15 to look for windshield wipers when I went in the store it wasn't busy so.i went up to the counter to ask about which windshield wipers to get the gentleman. Told me size 16 and 26 I dont know that much about windshield wipers and I told him.can u show me he didn't show me and ignored me i.wrnt down to the aisle to.look but he was busy talking to his coworker instead another worker was down the aisle and he looked at me but didn't ask if I needed any help I decided to leave the store this store has very bad customer service read more

Autozone used to be a great place as well as great employees. That has now changed. I would avoid autozone at all costs. They are actively employeeing even making managers of individuals that wear the smart glasses and are actively recording without customers knowledge or permission. I have contacted the regional manager and also corperate yet this invidual is still employed as a manager. They were notified that this individual is violating federal law and yet it seems they don't care. So word of advice, avoid autozne unless you don't mind being secretly recorded. read more

The customer service is outstanding! Matt provided exceptional customer service. Visited this location on 12/26/26. As always great customer service but this visit was exceptional! Matt who I later learned was the manager leads by example! He was attentive and super helpful. He offered to put the windshield wipers on that I had purchased. His colleague Oscar helped too! Amazing people! I go to this location because this autozone location always provides the best customer! Thank you Matt and Oscar for going above and beyond! read more

Taking a quick moment to thank you Miss April for her help and careful diligence to help me today. As I was walking through the isles she recognized so quickly that I was needing some assistance while still multitasking other things around; wow. Yet she noticed that I was little confused on what best windshield wipers to purchase. Somethings that may be some simple to some isn't to others such as myself. Her incredible willingness to help me and amazing customer service is incredible. Autozone Management thank you for having a great employee. Thank you April again May the Lord bless you. Appreciate your help. Ashley. read more

We ran in to get a sunshade for the car. It's getting hot again and having a sunshade for your windshield during the summers in Bakersfield is a MUST! We bought a couple things and even saw some things we didn't realize we needed until I saw them on the shelf. The staff sat behind the counter the entire time. I'm not sure we were even greeted upon entering. They were very laid back, and we were totally on our own. When we checked out, I asked about 1 of the items I planned to purchase. I needed 2. Were there 2 in each package or 1? He answered 1, so I bought 2. Well, there were 2 in each package. Great. Otherwise, it's what you expect of an auto parts store....lots of stuff you need, or might not need, for your car. read more

I usually buy my wipers from Toyota an have them put them on , but found out it's going rain the weekend an well I had to do it get it done ASP. I call spoke to Vanessa, she was really friendly an helpful. When I walk in everyone greeted me right away , Vanessa help me with the sizes of the wipers an show me where they were. Oscar end up helping at the end an even put my wipers on for me. He was really nice an explain to me Why I had to get two wipers an when I ask questions he was very helpful with the answers an didn't seem annoyed with my questions , he didn't seem to mind my silly questions . Great customer service!!!! read more

AMAZING SERVICE! My car was needing so many maintenance done to it so when I finally went in I met Diego. I told him all the things I needed and he was so patient with me the whole time and was able to get me everything AND even help me install everything. He was extremely helpful with everything and completed everything in a timely manner. He deserves a raise and I hope he receives the recognition he deserves! I will definitely be going back! read more

I had never changed my windshield wiper blades myself. After purchasing my blades, I tried to change them but after being unsuccessful, I went back into the store and asked if they had any tips. Vanessa and Jose were extremely helpful and even changed them for me. Both were very courteous and friendly! read more

Very thankful for the staff at AutoZone. My check engine light came on and they used their code reader to identify the issue. It ended up being my battery. Thankfully I had a warranty on it. They swapped out my battery in the parking lot and I was on my way. Thank you Josh and Fabian! read more

Came to autozone on ming n ash for windshield wipers. Employee Romo got me what I needed and even put me on to a promo for a free Rain x windshield washer fluid with the wipers! To top it off he was out here in the pouring rain putting them on the car for me! No complaints and was polite and professional the entire time. Its much appreciated! 5 out of 5 I will be coming here in the future. read more

Just left the store and had a great experience start to finish because of my boy Diego. Needed some wipers but didn't know what size. He looked it up quick and we had a great conversation the whole time. Great customer service. Didn't push the most expensive wipers on us. He asked what tier we wanted and directed us from there. Even came out to the car and changed it for us on the spot and again can't stress enough how great his customer service and engagement was. read more

I needed my battery replaced and the employees were friendly and professional. They helped me out and installed my battery all in less than 10 minutes. It's always a great experience to be treated with respect and kindness. read more

Been shopping here for years. Today will be my last day here. Manager was very rude to a worker who tried to help me sort out a problem with a prior purchase that had broken. I was about to be credited for the bad item when the manaher came in and reversed the process and repremanded the worker in front of me. She was so embarrassed. I just bought a new item...my last at that store. I go to Oryles fr now on. read more

I just want to give a five (5) star shout out to the store manager: Chris Duncan...Chris Duncan...Chris Duncan...Chris Duncan...Chris Duncan!!!!! He went out his way to help me, his customer!! Chris is VERY knowledgeable and is a hard working individual. He is a VALUE to Auto Zone and it's customer. THANK YOU CHRIS DUNCAN FOR GOING ABOVE AND BEYOND THE CALL OF DUTY!!! I will always be your customer because of what you did....I'm your marketing tool as well. I will tell EVERYONE about your assistance and help....thanks a million!!! read more

We went in looking for something that should have been one of the most obvious things they sell. They did not have the item. Staff looked backed up at the counter with a long line that was not moving. They seemed understaffed and there was no one on the floor to help customers. Despite the aisles being labelled, it was still hard to find anything. Also, expensive. EX. a small car vent clip anywhere else is $3. Here, $5 for the same one. 1 extra star as the store was tidy enough for the inventory that they did have. read more

I went there to look for a couple of bulbs, reverse bulb and trunk bulb. They didn't have either and it's a Toyota and under 10 years old. The battery that I purchased there was over priced and went out only to die and needed to be replaced exactly 2 weeks after the warranty expired. Last time I was in there I was getting window wash fluid and wiper blade replacements and no body said "hello" or "is there any that I can help you with?" No acknowledgement. read more

Won't come back here. Poor scheduling manager. Line is ridiculous. I'm standing with $300 worth of stuff and not even recognized. Yuck.

This autozone sucks at its service, all the OBD scanners are not working. Workers are even lazy to scan the customers cars with the OBD scanner. In other cities, autozone does the scanning for you because it is part of their job. The one here on king should be closed down or maybe even fire the workers because they are really LAZY. Some of them don't give a damn about the customer service. Do not go to this autozone on Ming ave. read more

Love this local auto parts store! David was a huge help today. Always polite and knowledgeable staff. I have been coming here for years and it's about time I left some love for the staff!!! read more

Absolutely lifesavers. Even though they were packed, I was attended to properly, and the manager even recommended (when I asked) a mechanic who turned out to be absolutely great! read more

I'm a relatively positive person and rarely will write negative reviews but I suppose this experience definietly merits a bad review. I was visiting my family in Bako for Thanksgiving and before I drove back home (the bay area), I decided to buy some windshield wipers because mine were ready to retire. The guy behind the counter gladly assisted me and helped me pick out the "correct" pair for my car. I didn't try to install them until the morning that I left and realized that they weren't the right ones! I couldn't wait in Bakersfield to return them that morning because I had a plane to catch at noon. After my trip, I decided to return them somewhere in the Bay at another AutoZone. The guys there said I couldn't return them because the package had been opened. WTF yo?! Isn't there an expectation of costumer service that if you're going to sell me the wrong product I should be refunded or at least have my item exchanged? Sad day cause I still haven't installed new ones. Such a bad experience. read more

1 star for the cool smart guy Marco. Came in asking if fed ex came in, went on to say he missed some stuff today. And I'm like nah this is second time. He had it right behind him and I told him he should've told me he got some radiators instead of missing stuff. He said it's lack of character. LOL alright little man you clearly lack the character and knowing how to act. Probably why auto zone was the only one that hired you, cut your hair bro read more

I always had a great experience with Autozone, except for this time, and this is my first time going to this store. I purchased a battery for my car about a year ago, and this battery died three times in the first year, and I had to call road service. I have five years warranty on this battery, and when I went to Autozone they immediately asked me to remove the battery to exchange it for me. When I removed the battery, they told me that they need to check the battery,  after checking the battery they said it is not the battery. I explain it to them that I drove here, so the battery is being charged by alternative, they did not listen to me, and they did not give me a new battery. Then I decided to get their name, but none of them have a name badge, so I asked their name, and I do not know if they gave me their actual name or not, but one female called herself Adrian (manager) and a male named himself Aronna, they caused me so much trouble. After I asked their name, they decided to check my alternative, and after checking it, they found out that the alternative works fine. I told them again that the battery gets charged by alternative because I drove here. These people caused me so much trouble and wasted my time without any progress, and it seems they did not want to help or, for that matter, they did not even care. read more

They had what I needed, but the female who was helping me tried to say that the windshield wiper fluid was called "brake fluid." That straight up pissed me off. They talked down to both my sister and me and treated us like idiots. All we really needed was to be shown where our items were located, not to be ask five times if we're sure we're picking up the correct stuff. read more

It was rainy day, needed windshield wipers. Called ahead of time to see if they had what I needed in stock. Dennis was very helpful and confirmed they had few different ones that should work depending on clip style. Upon arrival Dennis nor only provided excellent customer service on phone but in person as well. In the rain, he installed my blades and the windshield wiper fluid. I'm sure grateful for his assistance, Management should give him big kudos he's awesome! Thanks again ! read more

Horrible customer service, first they gave me the wrong brake pads for my car and when i came to return them the manager just threw the receipt on the counter without saying anything. I have never liked dealing with autozone and this exactly the reason why. read more

Had a fantastic experience with this AutoZone! I called in asking about a part for my 2014 Chevy Silverado and spoke to Tim he was very quick to look up the part and realize they do not carry it but offered me assistance and advice with some third-party companies that I can find the part for a very good price. His customer service skills were above and beyond! I highly recommend speaking to him if you're looking for help with auto parts. read more

I am giving this place a good review because I just stopped by Monday morning to come in and get a head light for my car and I was greeted right away by Tim. He then went out to my car to check it out, took out my headlight for me, picked out the correct new one and then once I paid he then even changed it for me. Literally only took like 15 minutes and I am so relieved! thanks again! I live close by so I will be a returning customer. read more

I so desperately needed to purchase oil before continuing on my way through Bakersfield. When I arrived at the location it was only 8:50 and the doors was already locked. When I asked the attendant when he was letting somebody out just seconds after I tried the door he stated that they were already closed and I couldn't purchase the oil that I needed. Seeing how there was a line of people inside the store waiting to be checked out I don't see why I couldn't have quickly Dash and grab deep oil that I needed and had been checked out. Instead I will be taking my business to Walmart and I will make sure that I go and purchase my stuff from any other AutoZone in the Bakersfield area the next time I am in Bakersfield read more

I've been in a few times for an air filter and a battery for my car. Both times someone courteously greeted and assisted me. I went in to this shop again to replace my car battery with my warranty, and it was installed into my vehicle quickly. The whole process was painless and quick. A Dennis assisted me along with two other gentleman. Good customer service, hopefully in your experience as well. read more

Great service, great team, they can find you the part you need. Mike and David are great will help with anything you need.

I will not return to this store. Customer service was sub-par at best. Acted as if it was out of their way to help me find a part that I needed. Terrible customer service. read more