This is a proxy review, posted on behalf of my mother-in-law. She is not a Yelper, so I feel it my duty to warn you to stay away from this place. If there were an option for zero stars, it would be well earned here.
After a minor fender bender involving the front driver side fender, State Farm recommended Autoworx. Seeing how Seguin is a small town, and how I would have preferred having it taken to a dealer, I really was set against her going to Autoworx. The closest dealer did not have a body shop, so our hands were tied. We dropped it off there and waited.
After about a week our car was finished. When we arrived I inspected the vehicle, and right from the get go I was disappointed. The vehicle had swirl marks all down the driver side door this puzzled me, as the whole side did not need it, and furthermore, this is a "body shop" and should know how not to swirl the paint. After inspecting the door and fender, there were already signs of paint bubbling, and imperfections in the paint as if dirt were in the paint booth. We questioned them about this, and they said to bring it back in a weak, to which we did.
They "fixed" the problem, however, more imperfections with the paint, and the lady behind the desk was very rude. The factory letters on the door were also crooked. She said to bring it back and they would fix it. They stated those "parts from China" were to blame and not the painter. This was a red flag, as our car was assembled in the US, Mexico, and Canada. This statement confirms they used cheap aftermarket parts and did NOT use OEM parts.
They ordered a new door, to which the paint stuck to. They again buffed it and swirled the paint. This time, we glanced at a chrome piece in the corner, and it was scratched and buffed to where the chrome came off. The chrome trim looked like it was sanded down, and the shop was too lazy to tape edges.
Tired of going back and forth, we let it be. My mother in law was so disappointed, she sold the car and got another similar vehicle. I feel bad for not insisting she go to the dealer. Next time, she won't go to Autoworx.
Beware. Stay the hell away from this place. read more