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4 years ago
Replacement windscreen was Fitted at your Leeds Depot on Friday 23rd September, On collection of the vehicle I was assured by the Depot Manager that a quality replacement had been achieved with nothing to worry about!!!! 2 days after Autoglass completed the works Monday 26th sept while driving down the M62 from Leeds Both side window trims started to come away from the car and were flapping in the wind, I called your call centre and spoke to Kate Morgan who at first insisted that we wait up to 5 days for someone to call us back with a resolve. Instead we returned the car back to the Leeds depot that day and found all the clips had been damaged when Auto glass had removed the Windscreen the damaged trims which they refitted knowing the clips were damaged and not now effective, After a Discussion with the depo manager we made it clear that they would need to replace the trims at this point he made a call and said they would order new trims and fit them on Tuesday 27th Sept. We then got a call from your call centre from a Ian on Tuesday 27/09/2022 who informed me that the trims were not at the depot and could he rearrange the booking for Wednesday 28/09/2022 which we agreed so the repair took 3 days the impact on our business meant we had to reschedule jobs across the 3 days. A call was received from Dami Auto Glass customer call centre late Thursday 29/09/2022 after a conversation he was unsuccessful in resolving our complaint. We thought we were dealing with a reputable company this replacement screen cost over a thousand pounds, We value our vehicles and take pride and care to ensure they are in good condition and maintained at a high standard, Auto Glass abused the trust we placed in delivering a professional service which we expected I would strongly advise anyone who asks about our experience to think carefully before trusting there vehicle with Autoglass. I look forward to your response and resolve in this matter. read more
More info about Autoglass
2 Leathley Road
Leeds LS10 1BG
United Kingdom
Directions
0113 245 4606
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Visit Website
http://www.autoglass.co.uk
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Does Autoglass have free WiFi?
Yes, Autoglass has free WiFi.















