DO NOT BUY A CAR FROM THIS DEALERSHIP. This business is a fraud. Read their reviews. These guys have very poor business skills and are very condescending. My wife and I purchased an Alfa Romeo stelvio on February 1st. The car came in filthy, there was oil spilled all over the trunk, during transport the car was damaged. Marc promised to get all this resolved in a different day since the person who details the vehicles called out. He also said he needed to order the paint to touch up the rims. It's now been 3 weeks of me attempting to get a hold of someone. When I finally did, an appointment was scheduled but later canceled. It's been excuse after excuse. Which I see now they have been using the same excuse of a family member passing. I am understanding that things come up in life, but they didn't have a problem communicating when we paid cash for the vehicle. I've now been attempting to call their "corporate" number, but it seems to be someone's cell phone number with a google messaging service.
By a crazy chance, Al from Texas reaches out to me and says he's going to have a director call me back within 24hrs but to go to the palmyra location and they will take care of the things promised. At this point I have told Marc, Al, Pete, and Kevin, and we no longer want the vehicle and to conduct business with them and we would like our money back. When we arrived to the palmyra location we contact the police department to give us a police report, as we waited for them to arrive a director named Doug finally comes out after us sitting there for an hour waiting for pd. Doug acts completely ignorant to the situation, at this point my wife and I asked Doug to leave us be until the police department arrived. At this point Doug became confrontational and told us that no one is going to "bully" him in his lot, and began circling the car for about 5-10minutes. He finally goes back to the office and shortly after the police arrive and we're extremely helpful in taking our report. However autosmart nation is refusing to hold up their end of the contract. We are still being promised phone calls back and the 30 days of our temp tag has expired. The DMV has no record of the dealership attempting to get our registration and tags. Please reconsider before buying from here! read more