I had such an incredible experience with Rebecca! I had actually dealt with a different dealership…read morethe day before who assured me that a car was available, went through the process of buying the car, ran my credit, then realized the car had sold the day before. My experience at this dealership was quite the opposite of that. Rebecca was so accommodating, informed, and patient. She answered all of my questions, going so far as to FaceTime me and send me videos since I live a few hours away. She applied no pressure and made the experience so comfortable for me. She even drove herself to deliver me the car in Charleston! It can be hard to find a car dealership with integrity but I highly recommend this one!

I have an issue with my 2022 Chevrolet Silverado where the key is stuck after turning the vehicle…read moreoff. After taking it to Jim Hudson twice they still cannot solve the issue and I now have to bring it in a third time. Very disappointed with their vehicle services department and I wouldn't recommend this company to anyone. Stay away from Jim Hudson!

I approved a charge of $130 for an oil and tire rotation. I signed to approve this bill, not an…read moreestimate. When I show up to pay, the bill is now $180. I talk to 5 people in the dealership to understand this 40% markup with a justification of sales tax, more and more lies. I can't see the final bill until I pay and I can't get my car. I pay so I can leave and the itemized bill just has a $50 for "Miscellaneous"

If I could give zero stars for this location, I most certainly would. I scheduled an appointment…read morefor 9:00am. Upon arrival, there was an extremely long line with only 1 service advisor working. He seemed to be frazzled but trying his best to service all waiting. I was finally checked in by service advisor, Daniel at 9:50am who gave very subpar service. He was very condescending when answering questions and offered no apology for the extensive long wait. This service advisor should not have a customer service position with the type of attitude he gives clients. This was my third visit at this location but most definitely will be my last. I do not recommend this location under the Dick Smith Nissan brand. Highly disappointed.

I had a great experience at Navy Federal. Earlier today I had to get my cards replaced and of…read morecourse it's Thanksgiving weekend and I figured it would be crazy. Honestly, it wasn't and the service was outstanding from the moment I walked in. The staff was friendly, attentive, and genuinely willing to help. Overall, I took about 10 minutes to get my new cards made so excellent service. I left feeling supported and appreciative of the excellent service. Highly recommended.

i was new to Navy Federal 6 years ago before I decided to move to Florida. I was concerned at…read morefirst because I attempted to do every thing via on line and remote from NC. However after moving to Florida and working with them in person, I have found them to be a really good bank to deal with. We have several accounts with the bank now and they set up our mortgage for our second home purchase. They provide a home sales advocate through a program called realty plus, it was very helpful both in selling our home and buying our home. whenever I had questions that were not being answered quickly enough for my taste, my advocate would get an answer quickly. I even had to change the type of home loan in the middle of the purchase process and they just rolled with the changes. No banking institution is perfect however I have found Navy Federal very supportive and I like the banking relationship we have established

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

Pulled up and was immediately greeted and offered a bottle of water. Tech was friendly and even…read moretalked me into a price which was lower than what I expected. I was going for something I didn't need for a new car and it's first oil change. He was great and the team was on point. I have had a great experience both times I have gone to this location, with two cars. My only feedback would be to find a way to link cars to a single account so I don't have to spend time adding my info for each car I have. You should be able to pull my data and then just add the cars as I come. Very minor but would be a great way to improve the experience even more. Overall, great job and I recommend this location.

Showed up this morning from out of town with a bolt in our tire and on a spare, they moved some…read morethings around and got us in and out of there in 45 minutes. Very highly recommend, customer service was top notch and they value the people that they service.

April 7, 2026 To…read moreWhom it may concern, This is a formal complaint that I am filing with one of the Firestone locations. Specifically, Rock Hill SC and or Two Notch location. On 10/9/2021 I had my car towed to the Rock Hill location for an engine failure. After an engine diagnosis it was determined that the reason the engine failed was due to a failed engine coil and spark plugs. After this issue was corrected and paid a lot of money to fix the issue I was on my way. On 12/6/2022 again I was towed to this location for the same issue. This time it was failed engine coil number 2 and number 3. Once AGAIN spent a lot of money to replace the parts and was on my way. On 3/29/2023 I went to another firestone in Columbia Two Notch Road to have another engine coil replaced. Almost a year later 9/27/2023 Rock Hill location, once again money spent to replace the parts with the same exact issue and had the final coil replaced. All 4 at this point have been replaced again I paid a lot of money to have ALL replaced and would never have to run into the issue again if I had this car. On 3/28/2026; my car again had the same engine issue, and the firestone in the Sumter SC expressed to me that the coil that failed was under #3 the SAME part that I paid a lot of money to replace 12/6/2022 at the Rock Hill location. I explained to this location that it is not possible that the coil failed as they were all replaced and several hundred to over one thousand dollars have been spent to correct the issue. This location provided me with the actual part that failed and stated that if the part was replaced it would NOT have the Toyota emblem on it. They stated that the location that claims to have replaced it either gave a refurbished part (after market) or did not replace it at ALL. I now have the part that FAILED that the store sent me home with so I can formally file a complaint. They stated the others are new and have all been tested at this point. I want to express that I am extremely upset at this point because AGAIN spending hundreds to replace a part that I was assured was replaced at the Rock Hill location. The Sumter store pulled all receipts, and I went back through all the emailed receipts of paperwork and invoices and in the papers it does in fact indicate that it is the one that failed and paid to have them replaced. That day of repairs, I did not pay for a refurbished part (s); I paid for a new one with a lot of time and money spent back and forth. The Sumter location also assured me that if the prior locations did replace them as they should have that there would be NO WAY that ANY of them would have died this soon. I got my first car in 2005, and it was a 1997 Malibu, and I since then have transitioned to a 2013 Toyota Corolla and have been going to Firestone for many years giving THOUSANDS of dollars and I never turned business away from this company and have spoken very highly. After this encounter, this WILL BE the very last time I go to any other Firestone in the future. Someone was NOT very honest and ripped me off, allowing me to spend money to replace parts and they failed to do it the proper way. Knowing that I cannot see in the engine to see if it was all done correctly. I have reached out to corporate multiple times, they stated to and I have screenshots to share of the conversations that they have sent information over to the area managers. After 2 weeks I reach out again and they stated the case was closed no emails no phone call. I called the store in Rock Hill the manager at the store stated that the Sumter store provided false information and if they really feel like Rock Hill messed up, they wouldn't have charged me for any other work, they are all under the same umbrella. To have the Sumter store Call him. Corporate opened the case again and again notified that they have closed the case again. I asked for my money back on that part that was replaced and each of them are throwing me back and forth with each other. They have officially lost a customer of 20 plus years thousands upon thousands of dollars. I refuse to give a referral of customers to any firestone.

Joseph Rafail is one of the best Salesman I have worked with. He cares about people listen and help…read moreyou get the right vehicle. Thanks for your help

Timely arrival and excellent work. The results were far…read moresuperior to any car wash I have ever gotten.

From the owner: We feature commercial grade super heated steam cleaners and steam vacuums. Our steam technology is…read morea safe, natural disinfection and cleaning method for interior surfaces. We hand wash each vehicle and use the best detailing products available on the market. The results are incredibly satisfied customers throughout the Columbia area.