I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

Avoid these SCAM artists at all costs. I purchased a vehicle from them that the entire time the…read moreperson selling it"Zeke" talked up how the entire engine was rebuilt and done 100% correctly. We paid cash for the vehicle and it didnt even last the 30 days of the temp tag. Having moved 2 hrs out of columbia I had to wait till I could have the vehicle diagnosed and show them that the problem was from the faulty engine rebuild. Their solution to doing crappy work was to offer to fix it for another 2500$. There is no way I would pay the same person that did it wrong the first time to do it again for more money! RUN to ANY other mechanic to have your car worked on, they cant even stand behind their work

First time I took my car here was just for an oil change and tire rotation. I checked my oil the…read morenext morning and it was below the L line. I was hoping it was an honest accident, so I tried them a second time for AC service and oil change. I made an appointment and dropped my car off first thing in the morning- didn't hear from them all day until I called before they closed and they told me they FORGOT about my car and would do it the next day. Oh, and my car had no oil in it again after they changed it.

Great shop, gave me a reasonable quote, told me it didn't need to be done right away, and didn't…read moreover recommend other service. I will be going to them for my Toyota needs for the foreseeable future. Everybody that helped me was great to work with.

Came to this shop with my own complete brake kit. He only changed out some of the parts and stole…read morethe rest of my kit. He also charged almost $400 to change out 4 calipers. That was not the price we discussed before I got there. I feel he took advantage of me being a woman and in desperate need to get my calipers replaced. I trusted him to do a complete brake job with the parts I brought in. A year later, I need new pads for my brakes

I have been taking my vehicles to this location for years, these guys are excellent at what they…read moredo. The drill is if you are having a problem, leave your vehicle with them, they diagnose, and call you back with an estimate. If you think you can get it done cheaper, good luck, car repairs are not cheap, but if you let that rattling or hissing go on to long it will catch up with you. Dan and mike are a great team, and will have you rolling down the road safely, also they will also give you a heads up on any potential issues they see while conducting service on your vehicle.

I have been a one or two automobile owner for more than 70 years. During a 30 year military…read moreservice career, I have lived in many areas of the country. I have dealt with more automobile service agencies than I can remember. I have recently moved to Chapin. Months prior to this move, my rare and much treasured 2007 Jaguar XKR developed a recurring and puzzling problem. I had taken it to Jaguar dealerships and my local mechanic several times. Each shop replaced random parts, charged lots of money, but never got to the root of the problem. On the advice of new friends and neighbors, I contacted Taylor's Auto Service. I did have serious concerns using an unfamiliar and unspecialized facility. I called, described the symptoms I had experienced and scheduled an appointment a few days later to drop off the car. On the first visit, the car behaved normally in the shop without issue so they returned it without charge. The problem occurred again soon after, requiring a 2nd visit with a more detailed system inspection. This has been the general pattern for this very random and rare recurring problem. With a better appreciation of the situation, Taylor's specialized electrical staff quickly found the TRUE problem, ordered and installed the part, and my pet was finally back home and running properly. While reloading my personal gear the next day, I accidentally triggered the car's anti-theft system. The car froze and I was unable to release it. I called Taylor's, asked for help, and the Shop Chief came to my residence. He quickly reset the system and gave me his expert advice to prevent this from happening again. There was no charge for the rescue. I have never experienced service like this anywhere. Needless to say, Taylor's will be my family's one and only service contact from now on.

The service representative was very nice and helpful to me, the technician definitely helped me out…read morewith my problems and fixed it. A little pricey, 6 months later I'm still waiting to get my truck back ( due to only having one diesel tech). And they can't find why the fuel is still surging too much pressure. But I really appreciate the hard work he did. Hopefully I'll have my baby running n ready to ride soon

I needed to find a place in or near Columbia to get the oil changed on my gently used ( 2012 192k )…read morePrius V. I found Turnage Auto Care through Yelp and made the appointment right through the Yelp app. Tyler messaged me and set everything up. Aaron greeted me right as I arrived and got the process started. While changing the oil they inspected my car and found a few issues with the tires I mostly knew about. He offered to send a quote to replace one or all tires & TPMS sensors ( which my 13 yr old car was needing ) I liked that they quote through a text link so you can see the cost and everything associated with the repair. You can decline the service or accept it. We talked about tires and sensors and ultimately decided to go with a better tire than quoted. They priced the cost and labor very competitively and I approved the service. There was no pressure at all during this transaction. Just information and options. I definitely was happy to find Turnage Auto Care, Tyler and Aaron. I'll be bringing both of my Hybrids to them from now on!

Best place I know of in the Lexington area to get your vehicle serviced. Tyler at the service desk…read moreis on top of the game on professionalism . Anthony one of the mechanics is both knowledgeable and professional. My AC service went through accurate troubleshooting and service. There aren't many honest auto reputable auto service centers around but this is certainly one of them.

I had a fuel pump replaced for a 2002 Ford Windstar. They were very nice and did a great job. It is…read morea place I will recommend and be a return customer in the future.

I had two issues with my car and Mike and Jamie were very helpful. I could tell that they were busy…read morewhile I waited for my ride but when I was speaking with them, they were attentive and not in a rush. They kept me up-to-date with the issues and expected completion. They did an excellent job and had a very fair price! We will always be going to Lorick's! So grateful to find an honest mechanic!

Honest and reliable mechanic. Peter was immensely helpful when I needed emergency repairs. He…read morecharged a fair price and was extremely helpful every step of the way. Thank You Peter!

After 60 years owning cars, Peter and his staff have amazed me! Great work ethics, quick, spot-on…read morediagnostis and repair and best value! Thanks guys!!

First time needing an auto shop since I moved to SC. The entire experience and working with Rachel…read morewas excellent. Troutwine Automotive is my new shop. After 2mos, there are no issues with service I received and I am completely satisfied. Joe and Rachel are both knowledgeable and won't sell you something you don't need. They use quality parts and make the whole experience a pleasure. I'll be conducting business with Troutwine Automotive again. Thank you Troutwine team!

Our company uses Troutwine for all of our fleet management and they do a great job making sure we…read moreget in and out quickly so we can keep our trucks on the road.