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    Auto Quest

    1.0 (3 reviews)
    Open 9:00 am - 7:00 pm

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    Andrew's Imports - The lot!

    Andrew's Imports

    (23 reviews)

    **Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

    Great people to do business with. Love my SUV! I'll do business with them again next time I trade…read morein.

    Hyundai of Mobile

    Hyundai of Mobile

    (40 reviews)

    Let me just take a second to rate my experience of buying a car at Hyundai from a gentleman named…read moreJeremy Talley. Jeremy greeted me with a friendly smile, he made the process so much fun, stress free, and with ease he helped finding my dream car and made it a reality. I truly appreciate the time you took to find me the best deal for what I wanted at a very affordable rate. YAll, go see MR.TALLEY !!!! I love my car.

    My recent service at Palmer's Airport Hyundai has left me a very disappointed customer. For three…read moreconsecutive weeks, I called the service department every single day asking about my car and the loaner, but there was no response from my service advisor. On one of my calls on October 10, 2025, I even recorded a conversation where one of the receptionists could be heard in the background saying, "He's calling again." Such unprofessional remarks should not occur at a dealership. There was always an excuse as to why they did not have any loaners available. However, when I went to retrieve my vehicle after three weeks, there were over 14 loaners on the lot. My vehicle was being serviced due to a manufacturer defect with the motor, so I expected better communication and support during the process. The General Manager was given my phone number in case he wanted to return my call, but I never received a response. To top it all off, when I eventually received my car back, it was in very dirty condition, covered in dust, totally unacceptable after such a long wait and lack of communication. even after this experience, I was still coerced to leave a good review. I have been very patient and respectful throughout this process, but the whole experience clearly showed poor customer service, no accountability, and a lack of care. I sincerely hope management and Hyundai Corporate take notice of this situation and make improvements.

    Toyota West Mobile

    Toyota West Mobile

    (95 reviews)

    I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

    I made an appointment to come in last week before a trip out of town. I had a maintenance that was…read moredue within a few hundred miles so I wanted to do it a little early. I arrived 10 mins before my appointment, waited for 15 mins till a gentleman told me a service advisor will be with me and to pull up further in the service lane. I waited for another 20 mins in the car, no one came out so I went in to see if someone could assist. A service advisor said they're running behind since they're shorthanded, apologized for the wait and someone would be with me shortly. So I waited for another 20 mins, no one came out then I decided to leave. Worse experience I've had at any dealership. Ever since they've changed over from Palmer's, the level of service isn't there anymore.

    Auto Quest - car_dealers - Updated May 2026

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