Excellent hand washed vehicle business! I've been coming to the San Carlos location for years now and really enjoy the friendly / professional staff and hand washed cars. We bring 3 cars here almost once a week on a monthly subscription. I've also started using their detailing services in the last couple of years. My only concern is I've heard rumors from friends that Auto Pride may be moving to a machine wash system. Not a fan of machine washed cars. It's the only hand wash car business in the mid-peninsula that I know of. It will be a sad day if Auto Pride moves to a machine washing or touchless system. I'm hoping not to go back to washing my own cars. read more

This location has changed a lot. I came here for a car wash. They seem to have become much more focused on upselling than customer service. They no longer allow customers paying $30 or more for a wash to use the vacuums, even if they're vacuuming their own vehicle, which wasn't the case before. They also kept trying to upsell me on a $150 clay bar service. At that price, I could simply get a full mobile detail elsewhere. The biggest disappointment, though, was the staff. They were quite rude throughout the visit, and that's ultimately why I'm leaving this review. The cost wasn't the issue. It was the lack of customer service. read more

The sun finally came out do o returned to Autopride for a Carwash. They did a nice job of handwashing my car, vacuuming the inside and wiping it down. I watched as the did a thorough wipe down following the wash, opening the tailgate and wiping all around the opening and inside of the windows. Wash is priced at $35 and they do a nice job. I videoed the handwashing which took under 3 minutes Thank you Kieran and crew ! read more

Car barely washed had to clean it myself again. This is how i took it in and how it came back the outside still had stains

Been coming here for a couple of years now, the customer service is awesome. They have so much in their gift shop, a little something for everyone. They even have complementary coffee while you wait. The car wash packages they offer are great deals, even if you wash your vehicle once or twice a month you get more than what you pay for. The only thing is that working so fast at times they miss a spot here and there, but they are happy to fix it if you point it out read more

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Poor wash. Could see lots of dirty spots on the outside and inside. Won't coming back.

Dan and Blanca at Auto Pride are like the ultimate tag-team. They're always smiling, always helpful, and go above and beyond -- whether it's grabbing soap, accessories, or whatever you need from the back and bringing it right up to the register. Their kindness and customer service are honestly next level. Highly recommend! read more

I was a loyal customer here for over 10 years, but my recent experience was extremely disappointing. After being in a car accident, I called to ask if my membership could be placed on hold while my car was in the shop. Instead, the employee canceled my account without my permission. When I explained I never asked for a cancellation, I was told I would have to rejoin at a higher price. To make matters worse, my husband later went in unaware of the issue and was charged twice. I was told someone would follow up with me, but no one ever did, and the company never corrected the mistake. After a decade of loyalty, I expected much better customer service. Unfortunately, they were unwilling to fix the problem, and it left a very bad impression. read more

They continue to be the best!!! Love the value of cost and results with the amazing quality of cleaning service! The leadership with Karin here truly cares about the customers I love having the membership for monthly service at a great price! Today I had the car cleaned inside and out they even cleaned the mat and left the car looking brand new! Happy customer with a clean car! Over all 5 stars best service and customer service read more

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This is the spot to go!! By far the best auto wash along the peninsula! They do a wonderful job every single time at a great price and everyone is extremely nice! This has been my go to spot for the past few years now. Shout out to the crew and manager Kieran!! read more

Can you update your hours to reflect the times. I drove all the way from Belmont to make it to Burlingame before the 6pm close. I arrived at 5:20pm and it was closed. Online it says closes at 6pm read more

Rude and careless with their work. If you care about your car, do not come here. Service start out alright but is now an unpleasant experience. read more

I'm not happy to write this review, I just wanted to let other users know my experience with complete honest. staff there do not actually care, you and your car is just a number. even you tip them nicely they still don't care! the badge on my car was ripped off twice, first time was a few months ago and I hat to go to Mercedes Benz to get a new badge which costed me $250 then just last week they did rip off the new one. when I tried to nicely speak to the staff, the answer I got: if you don't like the service you can cancel! so I did. read more

If you're not paying for the detail price you're not getting a good wash. Got my car back and had to show them the spots that still had dust. There was still dirt on the inside. I don't recommend this place because the services they provide don't match what they offer the customers. read more

Auto Pride - Car Wash Near Me - San Carlos, California

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Quality - The car was very clean on the outside, and I paid extra for interior cleaning. However, it's important to double-check, as they often miss wiping the trunk. read more

As an unlimited wash pass member, this place rocks. The gift shop is one of the best places to get cards, gifts, and snacks while you wait for your car. The hand car wash is good for those who don't want the abrasive brushes on the automatic car wash places. They do a good job of vacuuming inside. Sign up for the monthly membership and you can go get the car cleaned as often as you like. Works for me especially since I've been doing lots of road trips lately. Anyway, good value and efficient service. Management is good and helpful as well. Don't forget to tip as the cash tip box is before you retrieve your car. read more

Auto Pride - Car Wash Near Me - San Carlos, California

I try not to write bad reviews, like the people seem nice, i told them from the beginning i want the inside of my car cleaned, the guy was like im going to give you a good price $170. i was like ok sounds good i then check the receipt it shows $20 wash $150 wax so at the counter i tell the lady i dont see anywhere on the receipt that shows theyre going to clean the inside of my car so shes calls the manager in and hes like yea im going to give it to you for free and i reiterated that i really wanted the inside of my car cleaned. i come back 2 hours later, the outside looks nice and is waxed, but the inside like half assed and not cleaned. like if i wanted to vacuum it myself i couldve done a better job. then they send out someone with a bottle and rag, which doesnt do much. I told the person at the desk "not that i dont care about the outside of my car, but i want the inside cleaned". my fault for trusting these lot shouldnt have gone here, saw other bad reviews recently read more

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I went to this car wash on a Saturday. They didn't have a line so I was able to get my car washed without a long wait. The price was also reasonable if they would've done a good job. When I got my car back as soon as I looked into my car I saw a bunch of dust on the middle console which told me the job was not done right. It was also evident that the area where my cupholders are was not wiped down at all. I had spilled something a day prior and had done a little cleanup on it myself but some parts still did have a little bit of residue, and I spotted the exact same residue there. They also are supposed to clean your windows inside and out, but the inside of my window was not cleaned at all. It also did not seem like my dash was wiped either. Will definitely not be coming back as it looks like they just do a quick job to get the car in and out. read more

Last Sunday was my very first time went there. I just bought a used 2013 Fiat. First, I called to ask the price and if they could clean cat hair in the car. The lady was very friendly and helpful on the phone. I read all the reviews here, most of them weren't good at all. I was a little worried, but still gave it a try ! They had many cars were waiting for the car wash. But the line was moving fast enough. The guy was very quick and looked happy to help me with my questions and request. So I went for $48.99 service and plus $10 wash the floor mats. I was very surprised that my car needed 4 people to clean bc it's a small car. I made sure gave them good tips. I'm so impressed by how clean and cute the gift shop is ! Two young ladies worked there were super nice and talkative. They even kind enough to tell me about the arts projects on the wall. I wish I had an inside parking for my car. Bc it is already looked dirty this morning since I park outside all day all night long ! I'm so glad this car wash is so close from my home. read more

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This place is great. They are always friendly, professional, attentive and quick. They do a good job cleaning for reasonable money and, while you wait, there is a nice little gift shop with free coffee for customers. It will sound silly but I love the few minutes I get to spend on their sunny terrace with my coffee watching the cars roll out. read more

I'll probably give it another chance but not a great first impression. My car was pretty dirty, but whoever did the right side I'd like them to do the whole car next time because the left side super dirty after, and the right side was perfect. Wasn't a busy day. The left mirror was still dirty, both the left door handles weren't cleaned underneath. There was dirty around the left windows. Right side was fine like I said. My old place never let me drive off looking like this, kinda sad I dropped $60+ read more

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Very happy with my quick car wash! Used the first car wash free coupon and watched. They hand scrub it while it runs through an automated rinsing lane. They even windex the car windows and wipe it dry! Very thorough! read more

I got the platinum package and it was only just passable work. There was still a bunch of dust inside the car and lots of dog hairs that were not vacuumed out of the carpet when I got my car back. I had to wipe several spots inside the car again. There were also several spots outside of the car that was still quite dusty and streaky that I had to wipe again. I really wanted to love this spot, but unfortunately I cannot recommend it and I will not be back. read more

I wish I could give negative stars! The worst experience I have ever had! I took my car to this car wash, and they scratched the paint off my car. The reason I'm sure it was them it's because I have the camera footage of my car when I left home where the paint was still there. The worst thing was their attitude on resolving this. Especially the guy in the picture whose name is Kareem(?) and is the co-manager of this car wash. He came to us and kept saying there was no way the scratch happened during car wash, and tried to kick us out. To be honest, I knew they gonna deny it, but the irresponsible attitude and rude language and gestures are extremely unacceptable. To whoever the boss of this car wash is, this is not how you do business, especially having a guy like Kareem as your manager read more

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Great to have a hand wash place in San Carlos as it is recommended for cars with PPF (paint protection film). There's a growing trend of PPF cars, led by Tesla owners but also in general, so this chain does serve a unique segment of car enthusiasts. Convenient and relatively spacious location off El Camino Real. Outdoor/shaded seating areas and a decently sized indoor sundries shop. The car (especially with Stek DynoPrism PPF) really sparkles after the hand wash, especially in the sun. read more

Came in around 0830 am ? Place wasn't busy at all. Was able to get in get out quick . Wasn't my first choice for car wash but it was on my way home so . The lady at the register was nice! Slipped as I got in my car so center washed the car mats and didn't include drying them. There were still wet spray on passenger door that they missed. They did have free WiFi so that was a plus read more

Opted for the full service wash $33.99, the cheapest one except exterior only. Cleaning was quite thorough for the price, my dash board and cup holder were quite dusty before but they were immaculate after cleaning. There were 3, 4 people working on my car simultaneously so it drastically cut down my wait time. read more

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I am going to auto pride car wash for many years!!! But I noticed today that Gavino Is more detailed and focused when he is working with the cars and customers . Great service. Keep doing great work read more

Friendly, quick service, and thankful to have my floor mat shampooed with the jasmine scent!

Great quality and service. Got my wrapped car hand cleaned and detailed. They did a great job. read more

Auto Pride - Car - Car Wash Near Me - San Carlos, California

High quality service as usual!!! Viviana was perky and offered more than we expected! read more

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I have been taking my car here twice, there is no quality control, car came out of the wash ($40) still with marks and dirt and bugs. My car generally is not that dirty inside but even vacuuming they did such a lousy job. after complaining they washed it again but still it was more they could do. I just gave up and left. read more

Great spot for a hand car wash experience. Friendly staff and they do a good job. Pricing is decent but i only come every month or so. Def a go to in this area. read more

Auto Pride - Car Wash Near Me - San Carlos, California

Updated Review: I came after work for another interior detail job. I wanted to give them another shot. This time it exceeded my expectations and was cleaned perfectly. No concerns, it didn't feel rushed and the manager made sure to let me know that if anything wasn't done to my liking, to come back. Very happy with my service from Monday. read more

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I've gone to three of the Auto Pride locations and found the San Carlos location to be the better. I had the unlimited wash subscription for two years, but canceled it due to buying a new car. I never transferred it because I was afraid of getting scratches. They used to use the same brush on the wheels with the body of the car which left scratches on my previous cars. I started washing my car at home, but still come here time to time when I don't feel like doing it myself. I have paint protection film on my car so I'm not too worried about the scratches. They must have recently updated their process since they use separate brushes for your wheels and body of the car. The service is great and the staff are friendly. They offer you detailing service, but they never push if you say no. They're like a one stop shop since they have a gas station and oil change service if needed. The cost is not too bad given the services provided with each level you select. I usually get the gold service which includes interior/exterior cleaning, vacuum and shampoo floor mats, tire dressing, wipe down of console and dashboard, inside/outside glass cleaning, and clear coat sealant. It used to be $39.99 but it recently increased to $43.99. They have a coupon on their website that gives you $5 off. They're one of the only car wash places that hand washes and doesn't use those gigantic spinning brush mechanisms. Those will destroy your car. The do a quality check after your car is done and if theres spots, they'll redo the wash for free. When it gets busy, they'll miss things but they're good about making sure you leave happy. I'm only giving 4 stars just because I've had to clean some areas they missed that I didn't catch while I was there which happens a lot. I'm meticulous about my car so I may have different expectations than most. I still would recommend this place because of the price and the service you get. I'm a repeat customer and I don't mind the drive since they're better than the Burlingame and Redwood City locations. read more

Wow I used to love this place - perfect job on my cars, everyone so nice - quality has been going downhill since reopening after COVID, but I like this place because it has a bathroom lol - small bladder - well now you drive in and they just HOUND you to upgrade the service - for goodness sake I already said NO - TWICE! If my kid wants the SUV he drives to be waxed, he can do it or pay for it himself! Want a membership? NO! Seriously, my kid can budget carwashes or do it himself. I'm just washing it because we took it on a family road trip and it is a mess. Lucky son. Anyway, trying to upsell me. Fine. He's just doing his job. I said the car went on a road trip and has bugs on the front - he said the bugs will come off. Dude was VERY VERY nice - again, he has been told to upsell. I get the car back, looks nice, I drive off to run 1e6 errands including going to the store. Open the back door to the second row of seats to put groceries on the floor (so groceries don't go flying) and they haven't even wiped down the seats or vacuumed the floor?? For goodness sake, I just paid $33.95 for the carwash with a $10 tip! I'm so disappointed but I just don't have time to go back. As I take my groceries in, I look at the bumper and its still covered in bugs and bird poop. I can't. I decide to call them and tell them that I am so disappointed - I don't even want a free carwash - I just want them to pay attention - but as I'm telling them how sad I am at the quality of the carwash, not even yelling, just describing, THEY HANG UP ON ME! OH F THAT! Hell no, you will never get another dollar out of me for my 3 cars, washes, waxes, all of it. FORGET IT! SO RUDE! Way to lose a long term customer. I gave them the benefit for WAY too long. My bad. Buyer beware. Check your car before you drive away, and before you leave the tip. read more

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Got my car detailed by them recently they did a great job. The manager was really helpful and made sure it was done with good quality. Price was definitely worth for the detail. read more

Auto Pride - Car Wash Near Me - San Carlos, California

Good quality, fast, and nice peoples. The monthly package is definitely worth if you like to get car washes regularly. Two car washes a month and you've got your money's worth! I also love the shop and complimentary coffee, and the windows while you watch and wait for your car read more

I had a monthly membership for a while and I often had to ask for a re-wash or a second drydown due to missed areas. That was annoying but not a dealbreaker since the location was convenient to me. I kept the membership for several months and I usually went in for a wash once a week. I ultimately ended up cancelling though, because I did not feel comfortable with their employees driving my car in and out of the wash. I found a place where I drive it through instead. read more

Usually I receive the greatest service from this place, and they do great work. This time, I was very disappointed. I know it was New Years Eve, but I feel like they rushed through. I got the Platinum package, so I was expecting CLEAN. We'll, when I got back into my car, I found dirt that could have easily been vacuumed and wiped down. Very disappointed with this visit. read more

Auto Pride - Car Wash Near Me - San Carlos, California

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