Great customer service, & staff, lower rates, and excellent coverage. We were so glad they were…read morereferred to us!

Awesome agents, this agency goes through multiple companies to get the best rate and great coverage.read more

I've wound up the process (see earlier critique) meeting with Nancy at the office, as she had some…read moreexcellent options that saved me money. Nancy is affable, kind, understanding and I appreciated her time. Be very specific in your wants - as well as the price; I was told "your coverages are the same," which I took to mean the global "same" meaning what I wanted outside of coverage, like manditory on-line billing (which I don't do) and even though there is a great discount for this, I don't want it, I want a paperbill - so, Nancy called the company rep and they said it was too late to change it. So Nancy promised to contact me in September to remind me of the charge; then we can change it back to paper. So, even though my contact there has left and follow-ups like returning calls and checking emails remain somewhat of a challenge there was a significant premium savings by switching, it makes me wish I would have trusted less and had them (the agency) show me options every year "(trust but verify, Ronald Reagan")! Your agent works for you. So I support this agency, but do your due diligence and shop the policies and service expectations should be high, you pay enough for it.

From the owner: Your Dedicated, Independent Insurance Experts…read more Independent insurance agents partner with more than just one company, and that means better choices for you. Like a personal shopper comparing rates and coverage, they can quote multiple insurance companies to make sure you are getting a great rate. Independent agents are always looking for new solutions and product lines so it's no wonder agents choose Progressive more than any other carrier. Progressive agents can offer a full line of products, including auto insurance, motorcycle and ATV insurance, commercial and business insurance, RV insurance, boat insurance, personal umbrella insurance, and home insurance. Progressive starts with competitive rates and adds other ways to save, such as the Multi Policy Discount, Homeowner Discount, Good Student Discount, Multi Vehicle Discount, Paperless Discount, Paid In Full Discount, Five Year Accident Free Discount (in certain areas), Snapshot Discount, and Three Year Safe Driving Discounts. Finally, if you're ever in an accident, Progressive will get you back on the road as soon as possible while guaranteeing repairs completed by its network of repair shops. Independent agents are insurance experts. They're ready with personal service, free quotes, price comparisons, advice about coverage options, and help with all your insurance needs. See for yourself and stop in or call your local agent today.

It's sad and unbelievable how Insurance Companies can continue preying on people and the government…read moredoes absolutely nothing about it. Went into AAA and they asked me to sign some documents that would double my premiums, they used high pressure sales tactics to try and get me to sign. I refused and said i would review later and sign later. Well they emailed me the forms and less than 24 hours later it was voided. If they think i am these idiots who sign anything, they were wrong.... DO NOT GO HERE unless you like getting scammed. They only get one star because I have to give a rating , but it should be ZERO stars

Hmph. You call and put a request. And the tow truck never came!! What good is AAA MEMBERSHIP. Twice…read morethis year it's happened. Not a happy camper

Christa was amazing. She explained everything completely, and I was able to get my auto insurance…read moreat a reasonable price. I would definitely recommend them to anyone looking for auto insurance.

From the owner: At Kalamazoo Insurance, your peace of mind comes first. We are a veteran-owned, locally run…read moreindependent insurance agency in Kalamazoo, MI, serving clients across Michigan. Unlike big-box companies, we work with multiple top-rated carriers to give you real choices, clear guidance, and coverage tailored to your needs. Whether you’re protecting your home, car, family, or business, our goal is to make insurance simple, understandable, and stress-free. We take the time to answer your questions, explain your options, and recommend solutions that fit your life. Call us at (269) 978-6100 or visit kzooinsuranceagency.com to get started.

Kate did a great job going over my policy and got me a great rate on two vehicles. She was very…read morefriendly and informative.

We have been with Ryan Smeader for years and we love this state farm staff. Between the small…read morethings, the big things and all my possible what if questions they always make the time to answer my questions. I will never go anywhere else. Thanks Ryan Smeader and team!

Haha where to start?…read more Once monthly I get four emails and seven text messages from each agent in this office because my auto pay didn't go through. It didn't go through because the card number I gave you guys got compromised by your agency (it's wild that banks can find where the trouble starts now), and I have made several attempts to get an agent here to change the card number despite their poor handling of my confidential information. They can't seem to get it right, but they can all rush my house with pitchforks once a month when that auto pay they messed up doesn't work. When I inquired with Mr Smeador himself about my missing refund check for the MCCA in may of this year he ignored me. When I got an email from State Farm corporate asking why I haven't cashed a check they sent to the wrong address I emailed him again and his response was "when did you email me?", which of course gave me the answer I needed I guess. Today I'm deciding which company that charges between 1.5-2 times State Farm for a premium I'm going with immediately because I'm done paying cheaper rates for worthless service. Pay more, pick a different company. That's my review I'm sharing everywhere

My initial contact was a request for a Landlord's Policy quote, and Janet Gray's office was the…read moreonly one of four contacted that gave me the quote without a follow up call. Her quote was also the lowest by quite a bit. I then asked for quotes on my current home and auto to check pricing, and again, the quotes came in quickly and were very favorable, so I made the jump. Customer service has been outstanding throughout this process--I worked primarily with Karlie, but if she wasn't available, Natasha or Janet stepped in and kept things moving along seamlessly. I highly recommend this agency.

Karlie at Janet Gray's Allstate Insurance is so great to work with. We recently had to split one…read morepolicy into two, each with autos and homes and Karlie made a complicated process so easy. She also helped us to find all of the different possible discounts that were available. Highly recommend Janet Gray Allstate and Karlie! :-)

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Let me first start by saying when I bought my new house I left Ryan Smeader State Farm to save a…read morefew dollars. Two-years later I returned after several revelations: #1 - While slightly more expensive State Farm covers me for more things on my home and auto than my former provider. They have a few built in riders for personal items and things that my other provider wanted a lot of money to insure. They also offer innovative services I have not found elsewhere in my searching. #2 - They want to know me, my family, my goals and dreams and to do their best to protect that which I care about. My former provider had no relationship with me, had not not even taken the time to meet and get to know me. Because of that they allowed my policy to expire without so much as a call. By chance I realized that my insurance had lapsed and needed to get it fixed. My last company made me refill our paper work and submit documents and left me feeling that I was a new customer, and not valued at all. I can tell you from my previous experience Ryan Smeader State Farm won't let that happen. #3 - Great and wonderful staff. I worked with Christy and she was absolutely fantastic. Aside from her knowledge and thoroughness in her explanations, I found her to be extremely patient, competent and caring about my questions. She was not going to let me sign until we had exhausted all angles and questions of my policy and I love that. I need people in my life who are in my corner and honest/straightforward about what I am getting into. My previous providers documents were complicated, hard to understand and clearly written entirely by lawyers. It was not super clear at all angles what I was and was to covered for. While money is a critical component to every financial decision, getting the best coverage and support is even more important. I realize now looking back I let my short term thinking dictate my pocketbook decisions instead of realizing that Ryan Smeader State Farm was always going to have my back no matter what.

Great office everyone is so helpful!read more