Our strata management agent engaged Auto Door Company to install a brand new two-way garage door system at our Punchbowl building. Unfortunately, this has been one of the worst jobs I have ever encountered in my experience.
Since the installation last year, we have faced ongoing and significant issues. The cables continue to break down, and the springs installed are clearly designed for a standard residential garage--not a building of our scale, which consists of 148 units and experiences high traffic.
Despite repeated requests from our strata manager for the company to rectify their poor workmanship, Auto Door Company has denied any responsibility. Instead, they have offered an absurd solution: placing the garage doors on a timer to reduce usage. This is completely impractical for a high-density residential building and demonstrates a lack of understanding of our operational needs.
I strongly urge others not to engage this company. Their conduct has been unprofessional, and their refusal to stand by their work is unacceptable. Please take this as a serious cautionary note. read more