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    Auto Glass Masters

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Auto Glass Masters

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Auto Glass Masters Photos

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    5 years ago

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    Glass Doctor - Corporate Office

    Glass Doctor - Corporate Office

    1.5
    (17 reviews)

    Do not use Glass Dr they cannot repair wood rot windows. They ruined my windows. They say they can…read morefix them and they can't I now have to buy all new windows from Marvin windows company.

    My experience with the commerce city location was horrendous. I tried for months to work with them…read moredirectly for a resolution with issues surrounding the installation of my windshield. With no luck directly, I thought I would contact corporate to let them know that the commerce city location made a mistake and was not standing behind the 1 year warranty or the satisfaction guarantee. To my complete surprise I was first ignored 5 times before finally getting ahold of someone. I spoke with Jennifer at corporate office who confirmed she had heard of my complaint (why I wasn't contacted I have no idea, guess my concerns were not important enough). Upon contacting her it was not long before she as well dismissed my concern and I was told there was nothing that could be done. She flat out told me "our franchises are independently owned and operated and we have no control over the service or quality they provide" I find this to be completely unacceptable as a franchiser should be able to set a standard and uphold it - especially if said company boasts about a warranty and satisfaction guarantee. Jennifer took absolutely zero accountability and gave no further explanation when asked "why is corporate office unable to stand behind their satisfaction guarantee, as I am not satisafied" I brought the initial concerns up within the 1 year warranty window and per their policy I should have been taken care of, instead I was treated like trash and on multiple instances was straight up ignored. I will never do business with any glass Doctor location even again, will never recommend them and would even go as far as saying one should think twice about working with any neighborly company as clearly they are unable to uphold any sort of professional standards for the work they perform. This has been by far my worst business experience i have ever had.

    Auto Glass Masters - autoglass - Updated August 2026

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