Honest repair shop. Friendly staff that won't rip you off. Hard to find a good place in Erie that's…read moredown to earth and has your best interest in mind

Would not even give 1 star. We took our only vehicle there when they opened at 8am on Tuesday…read moreAugust 2. It was to have a fuel line changed which we already had a brand new factory one still in the bag. At 3:30 we get a call it's not that it's an o-ring. We have to order, it won't be here till the 4th. It is now the 4th. We called at 1pm, it'll be done soon. It is now 4pm call again as they close at 5pm. The guy gets on the phone, oh just now putting on the o-ring. Really we were told the part arrived earlier in the morning. Do not use this garage they are unprofessional and if they think they are going to hand me a huge bill they are VERY mistaken. 3 days for 2 parts that were easy to put on

I would absolutely refer anyone here who wants their car fixed! I'm not what you would call an…read more'auto savvy' gal but I know a little somethin'. I felt like these guys were efficient and priced well. They didn't hem n haw about things, they simply got down to business and fixed my car and had it ready for me the next day!

Had my car towed there on a Sunday, by mid morning Monday it was repaired and for much less than I…read moreexpected. Great service and great communication.

Very reasonable prices and they are extremely quick. We take our cars there to get inspected and…read morethey are done within a few hours. We took a totaled car there and they worked with insurance company quickly to get it resolved. Very trustworthy and won't rip you off. Highly recommend.

I have lived in North East, PA for 10 years and my wife has lived here for 35+ years. I had been…read moreresearching for a quality local auto service business for a couple of weeks, someone who was trustworthy and "old school" aka, how businesses used to be run. I decided to try West Main Sales and Service, as I have frequently driven pass their business, read only quality online reviews, and wanted to see if they truly upheld what they proclaim: "We're famous for: Friendly, reliable service Helpful, experienced staff Honest Service at Fair Prices ​Flexible drop off and pick up hours" I would start by sayIng, excellent and friendly customer service. Honest and fair pricing. I asked for a quote via Yelp for 2 new front bearings/hubs as well as PA inspection. Emailed me back immediately, and quote was already itemized (parts, labor, tax) and spot on (no typical assertive up-sale, or "unneeded recommendations." Service did an A++ job, and parts are warranted for 3 years. I highly recommend West Main Sales and Service to anyone. I will be continuing to service my family's vehicles here for as long as they continue to uphold, in my opinion, (and I've worked in the auto business for many years) one of the finest in the industry. For what it's worth "Yelpers"- I am not related to, nor do I know anyone who works for, or has worked for this business. This is a 100% genuine review.

My car had a tire leaking air (slow leak) and we were in route to South Bend, IN. I found the…read morelocation via Yelp and we got off the highway to see if we could get the tire fixed. The people here were incredibly friendly. The took my car in immediately and they found a nail in my tire. They plugged the tire and we were go to go.

Had high expectations with service and was let down with worst experience ever. Prior visits with…read moresales and inspections were great. Jeep was worked on for over a week intermittently and I had to call in a couple times to get updates. Went to pick up when ready and pay my bill to take elsewhere as resolution dragged on. Took for a test drive to verify vehicle was at least in condition I dropped it off with and parts came off the engine less than 1/4 mile down the road (see pic) and lights lit up like a Christmas tree. Limped back to the garage and left to be fixed again. They compt'ed bill a little over $100 and said that's what it is. Paid my bill and will not return.

they are exceptional to work with. i leased my truck from a dealer in ohio and i have had some…read moreissues with the engine. multi cylinder missfire they have gone above and beyond to fix this problem. the are replacing both exhaust cams and cam phasers. as well as the rockers and lifters. they gave me a 2022 jeep limited as a loaner until my truck is done. thankyou for all your effort in fixing this problem

Worst place I've ever had work on a vehicle. Had my truck all summer. Ruined a brand new carb…read morewith bad gas and no filters. Blew smoke up my ass about it was this or that. Charged me 2000 dollars for the transmission work and then left my truck in pieces when I told them I was coming to pick it up. Trailered it to another shop and after another new car,gas tank and actually putting filters on it ( who would of thought of that) it runs. New shop pulled the pan off my transmission and the fluid is grey and smells burnt. Do not go here. They are crooks and liars. I had to add a star to post this but one is being generous.

The owner & Darlene are wonderful...we ran into a couple issues but they were wonderful through the…read morewhole process...& made sure I was taken care of! Thank you both for everything!

I wish I could give this business a ZERO rating!! We purchased a preowned Volvo XC90 on November…read more18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the papers and the inspection were brief as the dealer told us they support their cars and used cars go through a very comprehensive inspection process, (plus we wanted to respect their time for staying to the last minute to close, plus we were told they will support us for 30-days. We drove 90 miles to pick up the car. Having a high level of trust in people, and when buying from a dealer, one would think you are covered and taken care of. After driving it home that evening, we noticed something just didn't seem right. My husband immediately called the next morning asking for support (including sending them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as we got passed back and forth and ignored for days. The dealership staff that we dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. After speaking to and sending a lengthly email to Ed the GM, he acted like he knew nothing about my situation, rushing the call, saying he will look into to it, and rudely hanging up! They dismissed our request for support and we had to put $1800 into a vehicle that was only owned for 15 hours with less than 100 miles of driving. The staff was absolutely rude. Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I've ever had. They are not interested in making it right and just don't care! 3-weeks later and zero resolution or support! I waited to submit this review, believing they would make it right and they have not even tried!

I had a wonderful experience when we bought our Explorer from Bob Ferrando! Scott Wolfe helped us…read morewhen we couldn't find what we were looking for- so he suggested special ordered our explorer, he searched all over the US and was able to locate the exact style we were looking for and it was delivered a few days later and everything was perfect! If you are looking for small town, salt of the earth, non pushy and bend over backward to do their best to get what you're looking for. Definitely head to Bob Ferrando! And Ask for Scott Wolfe

These guys are great! I called some places near my home in Edinboro for a quote and they wanted to…read morecharge 3x as much. Give them a call and then contact other garages around to compare. Larry also completes the job in record time. I usually have my van back the next day.