This review was hard because Isaac, my service advisor deserves 5 stars but my overall experience…read moredidn't quite meet that. Isaac was prepared and ready for my appointment. I had an additional concern and he was happy to address it and even add it into my appointment. He was transparent about the additional time it would take and said I may want to find a ride home. This is the part that didn't meet my expectations. Car dealerships have previously provided rides or transportation for their customers and so I wasn't expecting having to find my own. I ended up having to pay for a ride service. I'll know for next time. Isaac stayed in contact with me with additional work they discovered and the timeframe needed. There was even a video sent so I could see the work needed. He did a great job at verifying warranty coverage and helped save me a lot of money! I will continue coming back for the great customer service Isaac provides!

It's like they want you to NOT buy a car... I went to the…read moredealership to look at a vehicle and nobody approached me. They were all at the front talking. Which was fine with me. I was able to look and decide which one I wanted. But, I eventually had to ask someone to get me some help. I was helped by Isaac. He seemed cool and not salesy. He was willing to work with me on the deal I wanted and quickly got me numbers closer to what I requested. But then, one of the mangers, Luis came in. He was immediately on a power trip telling me that if I wanted the price I wanted, I needed to put additional money down on top of my trade in, which would raise my otd price...I said no, and he demanded I work with him if I wanted him to work with me. Is that how you speak to someone when trying to earn their business? Why not provide a positive experience to your customers, even if they don't purchase...? At least some respect. I left. After leaving, their manger Tao contacted me and also tried to get me to agree to a deal which was just slightly more than I was willing to spend. He then said since we couldn't agree, he would be ending the relationship between myself and the dealership. Lol Despite that, the next morning, Martha texted me claiming she had another manager on site and felt we could come to an agreement. The back and forth was getting really old. She then sent me the numbers I wanted and said they could do this. I asked for an email of the offer, to which she responded with a blurry photo of her desktop screen. I was willing to come back in, but didn't have my hopes up. I received an email requesting that I confirm an appt of 5:00, which I had never arranged. Martha asked when I'd be arriving and I told her 5:30ish. Upon my arrival at 5:35, everyone was standing around. A woman who I'm assuming was Martha was sitting at her desk just looking at me. No greeting. Isaac had me sit at his desk and apologized that there was stuff everywhere. Other salesmen walked around eating. It's like they want you to know they don't care...Isaac walked away and I sat at the desk for 15 minutes while he chopped it up with the manager in his office. After I got up, he came out stating they were just "printing the paperwork." I continued to wait another 15 minutes, standing in the lobby while they took their time and BSed. So I left. Of course as soon as I left, they began calling and texting me stating my paperwork was suddenly ready and asking why I didn't go through with the purchase. They must get a kick out of being rude to people when they'd otherwise be standing around bored. I am not going to tolerate being disrespected in order to get a car...Nobody should ever be treated that way as a customer. It doesn't make anyone want the car more. Don't take your business here. It's too bad. Mazdas are nice. If I ever purchase one, it will be elsewhere.

I seen this car and I put a deposit down on the car A…read morecouple hours later they call me and tell me they need a Complete deposit. I told him it would take another week. They had my money they knew I wanted the car and a day later they sold that car. I am having trouble getting my money back from these people. I highly recommend that you be aware of who you're dealing with. And make it to the point where I have to take legal action. I shall add my money back the day they sold that car .

DO NOT COME HERE! I got a car here. I needed a car for college. They sold me a car with some of the…read moremost expensive repairs I had to pay for. They cleared the codes of my car before I purchased it. They tried to give me the car with no bulbs in the headlights, which made it nearly impossible to drive at night, endangering me and the public. Alfredo was incredibly rude when confronted with these issues. I've been stranded in this car almost three times in little over a year of owning it. almost 5000 in repairs alone. YOU WILL HATE COMING HERE. DO NOT COME HERE. This auto sales experience is the worst experience I have ever had, and that friends and family have ever seen, and if I could go back in time, I would tell someone to run so fast in the opposite direction and go to a well-known dealer, you will get so much for your money somewhere else. River Park Automotive Center values profit instead of human life and public safety. I have taken my car so often to mechanics I'm a usual now. DON'T BUY A CAR HERE OR EVEN LOOK. They have CLEARED WARNING LIGHTS ON THE DASH TO TRICK YOU. If i could give it a zero, I would.

Stellar performers, I love the dealership overall, great ambiance, boutique style vides and super…read morefriendly staffs

How about returning calls and text messages? You've had my car for two days. The same issues the…read morelast time l brought my car in there. Hopefully your "technicians" won't scratch it up again. The manager just brushed us off.

Everything thing was good customer service surgio was impressive they was really good give them…read morethumbs up

I needed a car quick when my truck died in Late Dec. 2021. Was hesitant about stopping at a small…read morelocal used dealer but found their vehicles cleaner and in better shape than most. I may have spent a little more than necessary but they were pleasant to deal with as an old school dealer and handled my concerns well. Very happy with the vehicle I purchased from them.