This place sucks the phat one, big time! I went there for a little while, and every vaporizer I bought there broke down and stopped working for one reason or another. The batteries wouldn't charge, it would leak and they'd be unable to fix it, or it'd just simply stop working (like I'd press the button and nothing would happen after awhile). I got so frustrated after awhile I'd just smash the hell out of them when they broke down (and the guys weren't willing to refund me either! Talk about cheap merchandise!) I remember putting my vaporizers in my backpack only to later open it up and find juice leaked all over the inside of my bag. This happened several times. And when I went to ask them about what changing the ohms and volts and all that fancy stuff did, they wouldn't take the time to really explain it. They gave me really brief runaround explanations that didn't answer my question. Not to mention, their merchandise wasn't consistent either. It'd be like you bought one thing, and then when you went in the next time all the products being sold were entirely different, so you weren't able to really find merchandise that was compatible to whatever you bought. Their stuff was a total ripoff too, even if it weren't to break down. Ever since going to another vape store and buying a vaporizer there, I've had no issues with it breaking down and wasting my money. I spent $80 on it, where at Ausum Vapor I bought one that wasn't as good for $150, and it ended up breaking down on me anyways, and they wouldn't refund it! Do yourselves a favor and don't go here. They totally suck. read more

This is the worst vape store I've ever been to. They have nasty juices that they recommend. Horrible customer service. Except for one guy with dark curly hair. I think his name is Isaha. I went in today and the person who worked there was very rude and swore at me. I will NEVER shop here again. read more

Ok, so I'm not mad when I write this, and the only reasons I'm using Yelp is because I hope that the owner see this review and makes some changes in the customer service department. Because I was not allowed to contact the owner of the shop with my compliant. This place was my go to place, it is close to my home, and so far so good until today, I have always been treated great, and they have always been very knowledgeable , with trouble shooting questions, or any vape questions in general. I always leave there spending at least $25 or more, and I have always left them with generous tips. This place really did lived up to its name until now. So, I went in there to purchase my usual juice and coil, but my vape has been making popping sounds and hot juice has been spraying my mouth, so I thought I would asked the gentlemen(guy I never seen before) working if he knew what would cause that to happen, since this issue I've never experienced or how to correct it. He told me that the vape popping and spraying in my mouth was perfectly normal and that he could not do anything about it. Then he went on and on about how he can't legally touch my vape due to FDA regulations. He then again went on to tell me that he can not refund my money for the coil and reservoir that I bought there. OK first of all, I was not asking for any refund ,nor was I asking for him to physically fix or touch my vape, I was just simply asking a question, I don't know why he had to go on about things I was not asking for. I did however find it unbelievable that a vape popping very hot heated up oil spraying in my mouth with every hit was anything (NORMAL) LOL. when I told him that couldn't be (normal) that's when everything went sour. This kid began giving me attitude and shaking his head at me basically dismissing me of anything else I needed like juice and coils...Then he began talking down about me to another working or customer that was present. I'm not sure who the other person hanging out there was. At this point, I had enough and asked for a business card with the owner, so that I can contact them. This guy tells me that the owner doesn't have business cards, nor does he take calls from customers. He then calls someone off his personal cell phone and hands it to me (AWKWARD) and tells me that the person on the other end is the owner. Which the person on the other end was not the owner, possible this kids friend. He was just as unprofessional and argue-mental as the guy working in the store, but he claimed to be a manager. So basically, I for one will not be back, which is a shame because I love to support small businesses ,as a small business owner myself, but I will not be disrespected doing so and with any business you expect to be treated with respect and not to have an argument battle with an employee. This place is a good place, if you are simply buying some juice and coils and you don't mind some punk attitude. This place will not answer any vaping questions, but they sell vapes? I'm not sure why they have a tip jar then? I did go to another vape store after I left, they did help me and my questions. They did however find it funny that I was told that the coil spitting out hot oil in my mouth was normal and assured me that it was NOT normal, which I already knew that but we got a good laugh. My vape is now working perfectly and my money was well spent somewhere else. read more

Terrible customer service. These guys are really rude and don't seem to know much about their merchandise.... Will not be a return customer. Bunch of assholes. read more

Overcharged me on a very common, popular vape that everyone carries. And it seemed like the kid pulled the amount out of thin air! I was wondering why none of their items had price tags! I now think he doubled the price because I was dressed well, driving a nice car, etc. Lesson learned. Customer Lost. read more

Terrible customer service. I walked in and was greeted and asked what I wanted. I immediately made my selection and the person said they'd ring me up. I pulled out my wallet and stood patiently for 5 minutes, while the associates were bullshitting with customers about erroneous trivial shit. read more

Always helpful. Always stocked up on the best e cig gear in town. I love how knowledgeable the staff is here!

Great guys that work there, and great prices on juices and RDA's. Wish they would get more new selections of juice brands instead of the same lines of juice every month. One of my favorite shops around Kitsap county read more

BEST customer service of any shop I've been to, hands down. That being said, I will not be shopping here anymore. There is zero consistency in the products they carry, and in less than a year, they have stopped carrying every item I have purchased from them. read more

The people that work here a great. Regular customer there now. They have a decent selection of juice, which is why I gave them a 4 instead of 5. But it's growing and getting better. The customer service, in my case, has been great. They always have said hello, was quick to service me, and let me try an unlimited amount of juice til I found one that satisfies me. read more

Great service. Come in quite a few times for juice and builds and have always had an incredibly efficent and enjoyable experience with Dylan and them helping me out read more

I've been coming here for a few months now, and I am extremely satisfied with the business. I tried this place out after one of my clients said it was a good place. I had been going to another place in Bremerton, and after yet another rude visit, I decided it was time for a change. I had dropped several hundred dollars at the other business, and it seemed like once they got your money they could not care less about you. Well, Ausum is way different. Not only do they have a great rewards program, but they also care. They have answered any questions I had, they have made reasonable recommendations on products (instead of pitching something way too expensive and out of my league), and they have let me try any flavor, any number of times. They can be really really busy at times, so sometimes you may not be able to talk to them as much as you like, but they have treated me very well every time. Also, if they do not know something, they don't try to BS you, they say they don't know and will find the answer if they can. I would rather have honesty than someone kissing my butt! Great store, great, real employees, their selection is getting bigger and bigger, and they treat me well, even if I'm not dropping hundreds of dollars at a time (unlike Vape n Smoke who only treated me human if I dropped big money). read more

Was trying to make this my go to place since I prefer to support small businesses and it's close to my home. First two visits were to purchase atomizers and they were quick and painless. However, on my third visit I was informed they were out of the atomizers I usually buy (1.8ohm Nautilus). The kid helping me offered the 1.6ohm instead and I agreed. The problem occurred when he charged me $20 for a 5 pack instead of the $16 I'd paid 2 weeks earlier and the purchase previous to that. When I bring this to his attention, He goes on to argue with me that they have always been $20. Only problem is that it was the exact same kid that sold them to me for $16 both other times. Rather than argue, I just paid the extra money and left. I won't be back. To lose a customer over $4 seems silly, but it was their choice. Combine this with the poor customer service arguing with me rather than explaining it to me in a professional manner and I won't be back. read more

Ok, let me start by saying that every shop in this area is different and they all have one goal in common and that's to sell vaping products. That's where this place differs. The manager of the shop is a very down to earth guy and will help you in anyway that he can. His employees are knowledgeable and willing to advise everyone on what that individual is looking for. I have made several exchanges at this shop directly to the manager (stroke of luck he was there both times) and I have had 0 issues. The new laws that are out really limit what they can do but they help out the best they can. Great selection of mods, tanks, and rda's. Solid juice selection albeit not the biggest section but quality stuff (got smores is bomb). I am writing this review in hopes of changing their yelp image and get more people in the door. They are my favorite shop in town and I hope this brings more business. Stay ausum guys!! read more

Well I bought a cool fire IV from them about a month ago not it does not work just like the one i got from a replacement for, but before that i bought an esp 40w made by espire which only lasted a month and i bought it from these guy's as well just seems that their products do not work longer then a month long it is becoming pointless to shop here if their products do not last more then a month. Also if you shop around and go to the different vape shops some of the mods they sale here are like 60% over what they would normally retail for online via the products manufacturing website. I stopped going here as soon as i started to see different employee's everyday that just that shows that they can't keep people around long enough to have a steady employee base. read more