I write to give a loud and appreciative shout out to all the people at Grapevine Home Health…read moreServices - Nurses, Case Manager, Scheduler and all who handled the administrative details during my time of Antibiotic Infusion treatment. I especially appreciated my most regular attendant Nurse, Gabriela. She was punctual and regular in her scheduled time to be with me. She is very caring, competent and reassuring in all aspects of my daily treatment. My doctor was able to move me to pills just today, so I am discontinuing the service. But I have to tell you how accommodating everyone was in being willing to have Gabriela not just come to my home, but they were prepared to have her come to my Santa Claus booth at the Pilgrim Place Festival Friday and Saturday (11/9 and 11/10) so I would not miss any more time from the children than necessary. How could you ever expect that kind of out-of-the-way service?! Peace, Love & Blessings to all at Grapevine, Santa Karl Klaus aka Karl Hilgert

I normally do not write negative reviews because I try to be understanding, especially in…read morehealthcare, but our experience with this home health company was unacceptable. My mother was discharged from Loma Linda University Medical Center with a PICC line and JP drain and was referred to this home health company for follow-up care. First, the PICC line supplies were provided by a separate IV infusion company, and they were excellent and responsive throughout the process. However, this home health company was responsible for providing the JP drain supplies, including saline syringes needed to flush the drain per the provider's discharge instructions. Despite this, they did not send the supplies until 8 days after discharge. Thankfully, the IV company was responsive and supplied us with material to care for the JP drain since this company just left us without any resources to care for the JP drain. Without that, my mother would not have been able to properly care for her drain. Second, the physician orders clearly stated that labs were to be drawn every Monday. During the first week, no one came until Wednesday. After I spoke with DD, I was assured that going forward they would consistently come every Monday. Unfortunately, the following Monday came and went with no visit, no communication, and no accountability. Because of the delayed care and lack of follow-through, my mother ultimately had to return to Loma Linda University Medical Center. A home health agency should not accept patients if they do not have the staffing or resources to provide the care they are agreeing to manage. Delayed labs, delayed supplies, and lack of coordination in situations involving PICC lines and drains are serious issues and place patients at risk. We had to call multiple times a day for this company to do the job they agreed to when accepting the patient. This experience was deeply disappointing and concerning. I truly hope the company improves its patient care coordination and reliability because no patient recovering at home should have to go through this.

I don't know how reviews are more than one star for this agency. The people sent were very…read moreunfamiliar with senior care, feel asleep, on their phones, and not in the right field.It was a nightmare. Now working with another agency validated my thoughts of this one and I should have left sooner. The office staff were rude along with the manager.

When the time came to get my mom some help, I was very nervous about how she would handle it. I…read morefound Right at Home through A Place for Mom, and from my first interaction with their coordinator, I began to feel more at ease. She took the time to learn about my mom, her interests, and her needs. She matched my mom with a caregiver who was exactly who my mom needed. It has been nearly 8 months now, and the office staff has been responsive and helpful in navigating insurance and billing, scheduling and care, all with professionalism and good cheer. My mom's caregiver is invaluable to us all. My family is doing better because of Right at Home. And my mom's outlook has improved through the support and company of this wonderful caregiver.

Came to this location in Rancho today to check out for my in-laws…read more Pam was very helpful and nice and she answer all my questions without rushing me. Still looking around and deciding which location to use for my elderly in laws on their late 80's. This is a hard decision! So far the first impression was good. Got their information together with brochures and business card. Will update my reviews after checking a little more. Date of visit : February 2023

Hellooooooo I wanted to tell you guys my experience working at home instead. So I'm a very…read morecompletely honest person . So my experience working here was horrible DONIESHA which was working in the front office is very unpleasant unprofessional and pure rude and her attitude is quite disgusting too me I'm not sure what her issue is but she definitely has a problem. That definitely needs to be fixed . And her attitude needs to be adjusted. So that's how feel about that and then one day I was at a client house and it was around maybe 11:40 I was off at 12:00 I don't know why they would call me when I'm with another client because that's stealing time away from the client and the called could've waited . So then they ask me to do another shift right after my client that I had so I told them sure and to send me the address and put it on the app like they normally do they said okay . Fast forward to when I leave to go to other client house that I was covering somebody for it wasn't my regular client I was just covering them for maybe 3 hours so I noticed when I got on the app and pressed the gps so I can locate the client house I noticed it kept sending me in a circle so now I'm getting frustrated because I'm driving around for twenty minutes in a circle so I call the office and I tell them like hey the app is not working and it's giving me a hard time and the app is never hardly working I don't know why would you have employees using a app that you know is never working half the time it's very unprofessional and just pure ghetto I would always have to have them clock me in and out every other day it was exhausting too me so I'm on the phone with doniesha and she's telling me go this way and that way and she doesn't even know how to get there herself now I'm beyond frustrated so now I'm just like okay well since the app is not working and you can't tell me how to get there then I'll just go home because the app is not working and you can't help me remind you this is not the first time this has happened this is the 3rd time this has happened remind u I didn't curse or anything you can tell I was upset but I didn't yell at her or curse or anything to that nature so I told her I would go home because I can't deal with things that are not professional so she said okay you can go home . I call back maybe 3 hours later to talk to a manager they then put doniesha back on the phone when I asked to speak to a manager because I told another lady that I didn't won't to talk to Doniesha because her attitude was terrible and she was unprofessional so I don't know why they put her back on the phone so Doniesha starts saying oh we have to let you go because you "got loud with me and fired me and hung up the phone " I was was so in shocked I didn't even realize what occurred it didn't process right then and there I was that much in shocked and beyond hurt . It was really sad how can you fire me for me just telling you that I'm going to the client house due to you not having the correct information and it wasn't even my regular client that's what was so mind blowing for me . I would rate them a 0 as well . There attitudes are terrible terrible people please I would advise anybody to work there and I told multiple people to turn away from that company I absolutely have nothing to lie about and even the clients were upset they still send me messages till this day

Manor Home Health took control of my mother's care immediately after we requested their services…read more Case Manager Frank Francois is very professional, knowledgeable and utilizes his resources to get the maximum benefit from the staff care givers whom themselves like Frank are very skilled, competent, compassionate and empathetic to my moms situation and needs. Frank knows how to maneuver through all the legal, social services and insurance forms and procedures. The staff from Patrick, Shannon, Nidia to the last nurse that verified my mothers passing responded immediately to our daily needs which couldn't been easy since we as a family have never used or experienced a situation like this where in a matter of little over a month we lost both parents. Manor Care, Frank and staff brought comfort, care and dignity to my very sick mother, so when she left us she was in peace. On behalf of my family thank you all at Manor Hospice for your unconditional support. I highly recommend this business for you or your loved ones long term/short term hospice care.

From the owner: Home Health is not a place, but a special healthcare option to empower patients to regain…read moreindependence in their home. We are a group of qualified and trained clinical professionals who visit you to support in treating your ill condition and improve your strength towards leading a life with quality, health, and independence.

Starmed has changed my perspective on healthcare after a bad experience with a previous agency with…read moremy grandma. Dr. Grace and her team help facilitate all the care my grandma needed and went above & beyond. Starmed turned my once negative experience to a positive one. If my grandma or any of my family should need home health in the future this is the agency I would entrust the care of my family with. Friendly, knowledgeable, skilled and professional staff. If I could give more than 5 stars I would.

This Health home care has been a wonderful experience. The wound nurses that visited me were kind,…read morecaring and did their job amazingly . Sylvia was always punctual, gentle and compassionate. Autumn, also a wound nurse was sweet, caring , and super friendly . The people at the office have been helpful and always willing to assist in anyway possible . Star med, keep up the great work in taking care of patients in their home.

My mother is severely immune-compromised, the nurse that has been coming to our home to provide in…read morehome health services has never been vaccinated against COVID 19. My father died from COVID 19 in March of 2020. When I called to complain directly to Vanura they were aggressive and told me that its the nurse's right to not be vaccinated. This is dangerous, disrespectful to those of us who have lost loved ones to COVID and unethical. I will be filing a formal complaint with her insurance. This company clearly harbors anti vaccine attitudes and bizarre aggressive attitudes against their clients.

You guys are awesome thank you for everything you did for my grandma!! She's way better right now…read more God Bless you to help more people.

visiting angels is a wonderful group of caretakers that truly care for your loved ones…read more Teresa Herndon is very caring and patient. Always had a smile on her face

We have been incredibly blessed to have Shelly as my husband's caretaker through Visiting Angels…read morefor over a year now, and I truly cannot say enough wonderful things about her. She is genuinely our heaven-sent angel. From day one, Shelly has been consistently reliable, compassionate, and professional. She took the time to truly understand the type of care my husband needs and thoughtfully used her knowledge and experience to provide him with the best possible care. She takes great pride in the care she provides, and it shows in everything she does. In the beginning, we were understandably hesitant about having someone new in our home, but Shelly took the time to get to know us, earn our trust, and make us feel completely comfortable. Her kindness, patience, and dedication go far beyond what is expected. Visiting Angels should be honored to have such an outstanding employee representing their company. Thank you, Shelly, for all that you do. We appreciate you more than words can express.

Thank you for helping me with my grandfather and his needs! Our grandfather loves his home and…read morewanted to be comfortable in the care of Extra Hand In -Home Care they took care of him as if it were their own grandfather! They made him comfortable and they were real considerate! This company is very professional and I would highly recommend them for anyone looking for a welcoming well rounded staff to take care of your own loved ones! Thanks again!

When you see the name Extra Hand you think ... an Extra Hand sounds good. What you get is more…read morethan just an Extra Hand! You get care and compassion from the owners, the office staff, and the caregivers! If you need a little extra... go to Extra Hand and be prepared to have your expectations exceeded

Their products are good, but their service dept. needs improvements…read more I received a letter letting me know that my Oxygen Generator needed servicing , called and made an appointment for service after 3:00 PM. Received a courtesy call on the day of service that they would be out between 2:30 and 6:30 that day. This is typical of most service companies they always give you a window of when they will be there. I got home around 2:00 PM ,so just in case they get there early .I wanted to make sure I was there. Well to my chagrin nobody showed up or called after waiting for over 4.5 hrs. When I called again to set up another appt . They said they had no record of the appt . or the courtesy call. How convenient ! I now have another date for the service after 3:00 PM with a 3 hr window . Hope they can live up to it this time. 10/24/17 same ol same ol. Was told a serviceman would be there between 1 and 5. No show again after a call verifying the time at 9:30 am. Called customer service and they couldn't verify anything. I called another phone number they confirmed my appointment was between one and five they said they could change but I have gotten no call or anything to let me know that it may have changed .been waiting in the house for over five hours and still no service call.they need to get their act together , worst customer service I've ever seen. First time I called Customer Service to find out when they would show up... I was on the phone for 21 minutes just waiting for someone to answer then I got no information that was helpful. They will be hearing from me tomorrow and it not going to be pleasant !

This company has horrible customer service. 1. Hard to…read morereach their off shore 3rd party customer service 2. I have to use them for my cpap supplies as the only provider my insurance partners with and their billing process is ridiculous. They make it a chore to receive an approved receipt for FSA submissions. I have never worked with such a horrible organization. 3. If you have the option---DO NOT use them. There is no connection between their domestic team and the off shore billing department. 4. As another poster stated, LONG history of incompetence!!

Quality people across the board. We were extremely pleased with the care our 85-year-old mother…read morereceived while recuperating after a fall. We recommend this company highly.

My Grandma received care from Alpha Home care for 4 months, we could not have kept her home without…read moretheir help with bathing, dressing and etc.. We became very close to the Caregivers, many of which we still are in contact with.