Sharing from a friends post - SHAME ON YOU AUSTIN TIRE!
Understanding what it's like to be a business owner, I normally don't like posting about other businesses, however, I feel this is warranted and people should be warned.
Dave took our Tahoe to Austin Tire shortly after we purchased it. He was trying to surprise me by getting new tires put on with custom white lettering saying Yerhart Tahoe. The vehicle was dropped off at Austin Tire right before we left for our last vacation together to Key Largo, FL in April 2019.
Upon our return, we find out that the vehicle was not done. Not only was it not done, it wasn't even started. Additionally, I needed the vehicle so we had to get it. When I got inside my "new to me" vehicle, there was grease and dirt on my visor and ceiling, dirt on the seats, center counsel and floor AND kid shoe prints on my back seats. I immediately called. To my surprise, the owner told me "he" took my vehicle home while I was gone and used it to transport his kids to the bus stop. I threw a fit!! Who does that?! He said he would make it right and apologized so I tried to give him the benefit of the doubt and took the vehicle back to get the original work done. The lettering was falling off the first day. We called and the owner dropped off some glue for US to fix it ourselves. We were NOT happy!!
We never received a bill....SO I THOUGHT! Dave had a set of rims that he had taken to Austin Tire prior to this. Since my Dave passed away, nobody even contacted me to get these rims. Thankfully our son, Nick, remembered they were there. When he went to get them today, the owner handed him a bill.
TODAY, yes, 8 months later, I get a bill (in MY name) for $972.57.
I immediately call. He basically laughed in my face on the phone and said he took off the alignment (which should have been free with new tires).
DON'T USE AUSTIN TIRE!! read more
