Staff who is responsible for bringing casket in and taking it out after funeral were very professional
I cannot recommend their streaming service.
Two issues for Streamed Service:
- No one available at phone during the service
to be notified that the streaming service could
barely be heard, if heard, so they could fix it.
- Microphone for funeral service should have
been connected to the speakers. Defeated the
purpose of streaming, if the people watching
could not hear the service.
I texted a few of relatives, during the service, who were also viewing the streamed service, about the volume issue and each was experiencing the same thing--inability to hear the service well. In my case, I set my volume to the max (100) and had to put my head a few inches from the computer to hear, sometimes not hearing at all,
and I have excellent hearing.
I called Austin Layne and got an answering service; said she would relay the message regarding the current service, provided name of deceased. The issue was not resolved before end of service.
This was a great disservice to the family and friends of the deceased. I hope the family receives a price adjustment for this malfunction, and strongly recommend that THE MICROPHONE PROBLEM BE ADDRESSED FOR FUTURE SERVICES, testing the volume PRIOR to streaming the service, and having someone available, if issues arise during the service. read more