Recently needed HVAC/plumbing services to come out and shore up an issue with our house inspection. Aurora was easy to book and promptly came out to take a look and fix the issue. The two crewman that came out were very courteous and professional. Safety first and were able to resolve our issue in a timely manner, also pretty much giving us advice on what the best action to take not only with them, but going forward. Highly recommended. read more

Had a new unit installed 2021, took till 2025 to pass inspection, bought extended warranty, service contracts as well,,, had 1 issue, cost me 669$ and almost a burnt down house, due to wiring a breaker box backwards, notified Oscar, the owner, he refused to honor the warranty or his workmanship, stuck me with the bill, and also refuse to service the unit any further after pre payment of 5 years service.....be cautious with Oscar and his workmanship, on anything, 1 year after this happened he comes back with a 172$ payment, however still hasn't fully paid the repair bill or honored the service contract... read more

I found this company by looking for approved companies through my warranty. They responded first, were very pleasant and sent someone out the next day. Enrique was very professional and serviced my home and provided me a full inspection and advised everything that was needed. Later he made the repair. I've also used this company to have repairs made at my father's home as well. read more

Twice Aurora came out to my house to "check my well" because our water is orange. After their first visit, no one got back to me with the results of our water test, so I wrote them a bad review. Then I got a call from a manager who apologized and gave me a free one year inspection program where they sent someone out to my house to check things like my roof, electrical, and oh ya, MY WELL. The second guy they sent told me the water test showed my water was fine. So, both times Aurora sent someone out to tell me why my well water was orange I was told that I just needed to put in a $6500.00 water conditioner. Well, my Well is not fine. I shouldn't have orange water and I shouldn't have to go through water filters every couple of weeks. Well, now today I am having a sleeve installed inside my well because the casing is rusty and full of holes AND the pump is full of the orange dirt we have in this state. So, Aurora, you missed out on about a $5k job!!! Oh but you probably would have charged me twice that! Don't bother calling me again. read more

I needed to replace two pop-up sink drains and a pop-up tub drain in my kids bathroom which had begun to rust. Aurora sent out a tech to take a look. He then provided an estimate for this relatively small job which totaled nearly $1900.00. He also offered a second estimate for over $3,100 if I wanted him to replace the two sink faucets as well - this estimate was not requested as nothing was wrong with the faucets. Needless to say, I declined. I then had to pay $95 for his service call to provide this estimate. After he left, I called another plumber referred to me by a friend. That plumber came out the following day and did the whole job, including parts, for $300. Yes - the estimate from Aurora WAS MORE THAN SIX TIMES AS MUCH. It is safe to say I will not be calling this company again. read more

Had Steven and Noah just finish up at my home with an inspection of my HVAC system. They provided me with options on items that I didn't know about and caught them before they would cost me thousands of dollars. They provided me with pictures and instrument readings to show the issues that were creeping into view. They replaced a capacitor and now the system is running at optimal speed/efficiencies. I'm so pleased with their professionalism and service that I signed up for the yearly maintenance plan, which gives me a discount for future needs AND two cleaning/checkups a year. Thanks guys! And 'hi' Deacon Francis! Just found out you work there too :) read more

This company was a referral from Duke Energy. They responded quickly and gave me a pretty quick appointment (just a few days later). The gentlemen who came to my door were very nice. Then the nightmare began. They quoted me $5,400 to change a line, which the guy told me would be 4-5 hours worth of work. Do they make $1000/hour?!? Or if 2 guys, do they make $500/hour?!? I was also told that the work they ultimately needed to do would cost $18,000-24,000. What a waste of time and money ($59 fee for coming out, and I'm no closer to getting the line replaced). Do your research--just because Duke Energy refers them does not mean they are ethical or remotely realistic. Oh, and per the other reviews, yes, they try really hard to sell you on their annual program which is yet another to milk you for more money. read more

I have to agree with most of recent low reviews - sales pitches and less focus on identifying solutions. Summary: HVAC units working but not blowing cold air...$200 service fee, with nothing to show what that money went to since I had to vacuum the water in the drip pan myself and hours later get hit with an $87,000 quote - for real the equivalent price of sending a child to college. Quite comical but all jokes aside - stay away from this company. read more

Like most people, having home repairs is not at the top of my list of favorite things. While in the process of selling my house the inspector found an issue that needed to be addressed with my natural gas plumbing in my attic. I had heard of Aurora Pro Services so I gave them a call and from start to finish I had a great experience. The representative who I spoke with to make the appointment was very friendly, professional and thorough. She made sure she understood the issue so the appropriate person would arrive. Prior to the appointment I received a reminder in case I needed to reschedule. The before the technician arrived at my house I received a text message with the gentleman's name and picture so I would know exactly who to expect. I really appreciated this safety feature as well as the tech arriving on time. When Anthony arrived he was very polite and professional. He wore a mask for COVID precautions and shoe covers. He was able to assess the situation, explained to me the time frame and cost before he proceeded. When the job was completed and Anthony provided pictures that I requested and made sure I was pleased with his work. I received a phone call after he left from another representative making sure I was completely satisfied. Overall I was very impressed with Aurora Pro Services' customer service and how the job was completed. I feel that the price was reasonable for the task and if I need future repairs I will be giving Aurora a call. read more

External pipe leak referral by Duke Energy. High pressure sales , disrespectful language, price gouging and left a mess. Please avoid this company. read more

I don't have a review based on their services because I never got serviced. Let me start by saying I called this company based off the reviews they had on a couple search engines. My issue is in simple form, I have a popcorn ceiling at a church I Pastor that I need scrapped and redone. May need some Sheetrock replaced due to a leak and a beam I need to know if it's structural cause it's cracking. I called on a Thursday and spoke to an amazing customer service rep, I believe her name was Anna but I'm not 100% sure, anyway, she was great. I explained my issue in detail and she said she would send my call to Oscar and he'd call me between 3:30 and 4 and that was fine for me. I then received a text message saying that we would meet at the location between 3-5. I called back just to confirm I was expecting a call at not an on site visit. 'Anna' agreed, explained, and we hung up. At 3:55 Oscar called. We spoke briefly and he asked if he could call me back after 5 so we could speak in greater detail because he was on a job. I didn't have a problem with that but he never called. I called back on Friday and spoke to 'Anna' again around 3pm. Still no call from Oscar. She was very apologetic and as nice as could be. Someone any company would love to have on their team. She tried to get him on the phone while I was on the line but he didn't answer. She said she would speak to him personally and make sure he called that day. Well, it's now Sunday and no call was ever received. I gave two stars because of 'Anna'. She deserves 5. Nevertheless, Oscar didn't do the company any good. The ironic thing is that something happened at my personal residence over the weekend that I now need more work. Unfortunately due to Oscar, this company has lost my business at the church and now a second job at my home plus they have this review bad review. No, I cannot recommend this company. read more

Thanks for taking care of us wounded warriors. Grandmother Aurora would be proud of your commitment to excellence.

I was highly impressed with the professionalism that was displayed by the workers and the way they worked together. They divided the tasks to be done up among the workers, as one individual complete his task the next one immediately took over while the prior individual moved to the next section of the roof. They worked hard and steady, only stopping for lunch. I never saw them just standing around, they were constantly working. I highly recommend them for your roofing needs. Pat Cummings read more

Not approved by this Grandmother. We had this company come out to give an estimate on installing a gas cooktop. We understood the estimate would cost $90. As soon as the staff members, who were polite and came on time, entered our home they were encouraging us to sign up with Aurora for a comprehensive annual program. Their estimate for installing the cooktop was almost $1,900 (they said it would be discounted to about $1,600 if we signed on for the annual program). Both prices were preposterously high. Because we do not have piles of money to burn, we contacted a local appliance repair company who did the job beautifully for a total of $350 including parts. So we had the work done for about 20% of what Aurora wanted. I cannot see who would use this company unless they fall for a sales pitch that will cost them dearly. read more

Trust is worth more than gold. That comes to mind when wanting to talk about this company because i believe them to be very trustworthy. When I heard Aurora ProServices promotion on the radio offering a free roof inspection with no obligation, I thought "yeah, right". I was concerned about two shingles on my roof that looked like they were buckling. I imagined that whoever came out to inspect would find a way to turn that into a big sale. We senior ladies--I'm 80--are easily frightened. I was wrong. The person who inspected--his name was Alvaro-(Al for short)--checked and saw that the shingles were ok. But, while he was there he checked the rest of the roof and said all looked good. Al was very polite. Took time to explain. He was also on time. So Aurora Proservices meant what they said in their ad. The Inspection was totally free, no obligation. And no searching for or creating a problem. (And anyone reading this probably knows what I'm talking about.) The company also provides services for HVAC, Electricity, Plumbing. Needless to say. should there be any problems at this senior ladies home, Aurora ProServices is definitely my first , and only, choice for whatever needs to be done. Thank you Aurora Pros. read more

We were charged over $400 to install a USB charger outlet. Right after the electrician left it dawned on us that a USB outlet costs about $12-$24 and I could have easily installed it myself. It took the electrician 10 minutes to install. read more

you get charged over $90 just for the tech to come out and give you an estimate. When they give you an estimate they are using top of the line products which are your only option. very very expensive. wanted over $700 to change out just two cut off valves to a sink faucet. Over $1400 to just install a Kolher faucet and cut off values. I had already purchased the faucet. everone in the office is syrupy sweet but won't hesitate to collect their mone. Be aware. read more

We were charged $317 to snake a tub drain for 1 hour of work. The service tech was personable and capable, and it was our choice to pay the estimate, of course. But we were told the estimate was high to cover the chance that a pipe would burst when they snaked the tub. That did not happen. The problem was a simple clog. The owner of the company offered no price adjustment. Egregious price gouging. read more

I had them come out and give me an estimate to change out four light fixtures add a receptacle in the bathroom and move a light fixture in a box and install. They wanted $5400 to do this. I installed the four light fixtures in an hour and 20 minutes.I'd also purchased the lights prior to their arrival for this project . They basically wanted $900 a fixture which is very unreasonable. It took me 15 to 20 minutes per fixture to install. And I'm not an electrician. read more

Needed to relocate an outlet in my kitchen to get a new dishwasher installed. Booked an appointment. They called the night before the scheduled appointment to say they had an emergency and would not be able to come out. Had to cancel my plumber who was waiting to get the power supply moved. I suspect they had a bigger job they wanted to take care of instead of keeping their comitment to me. read more

We had 2 new HVACS installed, so the lights started flickering. Justin came to our home, helped me understand our home's wiring, how the HVACs "pull" energy, and how we could help alleviate the problem. He was helpful, professional, courteous, and patient. This is our 2nd time using Aurora, and each time has been great. Thanks, Aurora (and Justin!) read more

They wanted over $630 PER LIGHT FIXTURE to hang. They wasted more than 1/2 day me waiting then them spending almost an hour getting a quote together. You could have knocked me over with a feather. You must be kidding. read more

Their staff was very informative and kind when speaking on the phone. They explained the process to ease my mind and the finished project assured me that this company is the best at what they do! read more

Fantastic company. I always feel confident sending my clients to Aurora because I know they will be cared for and treated fairly.

The plumber did prioritize us since we had no water and very nice man but to make a long story short he came up with all kinds of costly solutions to get my water running again we finally got down to a solution. First he said he could take the filter off at the well and see if that worked and if not it would have to be the filter on the water softner, then about 10-15 later he said that he could take both off. I had forgotten that he had said prior to that he could do one at a time as a process of elimination. At this point I just want my water on the this guy gone so I said yes please just get my water back on. Later I thought about it and remember at first it was one at a time so why he jumped to doing both without checking in between to eliminate one or the other to me was just to run the bill up. I received a survey via email and thought about it for awhile and finally decide to complete the it and say how I felt, sent it off. So this morning I get a call from the owner basically telling me how I'm wrong and the plumber was a professional, etc., when I told him no I wasn't a plumber but I know what the guy said, then he tells me his plumber doesn't lie, so apparently I'm a liar... I will never use Aurora Pro Services again. read more

We were extremely pleased with the work provided by Aurora. Oscar and his employees proved to be reliable and provided what we were told they would do with the highest of standards.Communication was clearly given as to arrival times. After each visit, our house was left clean. Oscar was super to work with, especially with our delay with our flooring. We highly recommend this company and its employees. Jack and Judy Thomas read more

When I first used this company I was sold and originally gave a 5 star review fast forward 2 months later. A tech from Aurora Pro Services came out to do the 2nd part of my HVac tune up March 24th 2022. I paid the technician to replace a fuse or some sort that was burnt out and would eventually blow out the compressor. $224 is what I paid exactly. Prior to the tune up the AC was working. Post tune up about 2 to 3 weeks later when the weather is rather hot and we were hosting company which the date was 4/14 exactly. The AC would not cool the house at all. I made a after hours call and left a detailed message. I did not receive a call back in a timely manner. After not receiving a call back in a timely manner I called Amercian Home Shield to come out because for 1 pay them monthly for instances like this for 2 I was not sure I wanted Aurora back on my property after not completely doing the job on 3/24. American Home Shield had someone come out and for about an hour the technician and my finance was in and out the house and the basement because the technician could not find the issue. The tech from AHS asked to see the breaker box. Low and behold the tech from Aurora cut the electricity to the compressor and never cut it back on when he completed his job. I paid AHS $100 to come out and flip a switch and everything went to working as normal. I called Aurora and got a piss poor excuse. I was told when the returned my after hour call I did not respond or call back. Now when I made the after hours call I specifically expressed in the voice mail that the technician that came out on 3/24 did something and now my air is not working. Because I didn't not call them back this company does not believe that they should take ownership or accountability for their technician not doing a completed job. I will eat the $100 because AHS did exactly what they are paid to do!!! I will make a review on every platform that will allow me to because no hardworking person has money to throw away. Also a job like this should be taken seriously. Technicians should always do a walk through or back track their steps to make sure nothing is missed before leaving a property their working at. Also the first technician that came out to my house the first time was very knowledgeable and he did indeed back track as well as the gentlemen who worked with him that day. When Aurora called me to complete my Hvac tune up I asked for either of the gentlemen that came out in February but another tech was sent out. This company had no empathy for what money I obviously threw away due to the lack of performance of their technician. I will never use Aurora or recommend them again. read more