I had a major issue happen on a work day morning where my Jeep's rear track mount completely…read moredisassociated itself from the back axle weld. I called every place I could think of and no mechanics would touch it, and the dealership just told me I needed a new axle. Luckily, I found Tactical Off-road on Google & got in touch with Chris Riggs the shop manager. He squeezed me in & fixed not only the track mount, but my alignment and steering issues I was having. He clearly explained how this happened in the first place and discovered an issue that was causing major other issues. My lift kit was put on improperly, & upside down, backwards and bolted into the wrong places. This was pulling my axle, making my steering unaligned, and giving me a bit of an unsteady wobble at highway speeds. This guy knows his stuff, is personable and didn't make me feel like a complete idiot. I am a young female, so that was pleasantly surprising & made me appreciate Tactical Off-Road and Chris even more than I already did. He also gave me a heads up of some other components on my 100k mile Jeep that I may want to look at getting replaced when he was under the vehicle. All in all, I really appreciated the responsiveness, quick turnaround time of the fix, and the overall friendliness that Tactical Off-Road provided. Will be a lifelong customer from here on out.

Here is a story about the perils of trusting a Jeep Shop. So I made a decision to get a AMW4x4 6.4l…read moreHemi Conversion done on my 2011 JKU. I researched the sites and the authorized dealers. I even called AMW4x4 Prior to making a deposit to see if the shop I had in mind was current and in good standing. I was informed that Tactical Offroad in Houston TX was an authorized dealer, and they were in good standing. I then got ahold of the shop directly and got quoted, with a few follow up calls from both me and personnel from the shop. But most specifically I spoke with Clarence Joseph Breaux (CJ) who is the owner of Tactical Offroad in Houston. On 8/23/2022 I made a substantial deposit and was told that parts were being manufactured so it would be a month or two before he even received the kit. During the ensuing month I had made a comment or two regarding being excited about my Hemi conversion on Facebook and the owner of AMW4x4 reached out to verify I had a kit in the making. I was told that kit had left the building and was already on its way to Houston. I still was not able to get my Jeep in for almost another month! When I finally got it in it took until 12/09/2022 for me to get it back and it was just one excuse after another of why it took so long. It was a mess. Let me just start listing all the issues I found. First and foremost was the Transmission pressure diagnostic code that when I looked it up said not to drive it and get it looked at by technicians. There was a wire loom on the frame that CJ said needed to be redone to be safe. And that would cost me $1000 extra! I said go ahead since this is the only time the body would be off. It was not secured and was very shoddy. There were fuel evap lines within millimeters of the bare exhaust pipe close to the engine. The wiring harness was twisted and a mess. The transmission shifter cable had been broken and then just zip tied. There were loose bolts on the driveshaft. The AC lines were not tightened and of course the AC had not been recharged. The coil covers were missing and the routing of hoses and lines on top of the engine was a mess. There were loose ground straps between the engine and body, there was a circuit breaker and a fuse for the stereo that was broken, the battery was dead, so we had to jump start it. There was a pinched and shorting wire harness in the engine compartment of the vehicle. The evap was leaking and throwing a code, the ABS was throwing a code, all of these codes were not present when I dropped it off. He tried telling me that the ABS computer needed to be replaced. At one point during the long wait for them to finish he tried telling me that the ABS connector had been messed with and they needed to re-pin it. When he was unable to get it properly tuned he told me we needed to replace the gears so we would know exactly what we were working with since it was changed by previous owner and I had no idea what the ratio was. I had a tracking device in the vehicle so I saw when he took it to two different transmission shops to have them figure out what was wrong. The AMW4x4 evap relocation bracket was not there. The stainless exhaust had been welded and since they didn't move the evap canister they bent and changed the orientation of the exhaust and muffler was sideways. There was just so much wrong and I was devastated. I reached out to AMW4x4, Jared, and asked if we could talk about getting this put right. He graciously offered to perform the repairs if I could get it to him. I sent my Jeep up to Holly Michigan to the Holy Grail of Hemi swapped Jeeps and they took it down to the frame and re-installed the hemi and trans the right way. The AMW4x4 way! I am so grateful for the Team at AMW4x4!! Thank you all!! So the moral of this story is that if you are trying to save a little and shop around for a quick and cheap deal, you will end up paying more in dollars and frustration than if you just would have went with your gut to begin with. Update: I did wait to hear from Clarence (CJ) on his own but he never reached out to offer to make this right. I told him once that I will trust a man until he gives me a reason not to. Well he surely did. I even sent him a note asking if he felt he should make this right or not. He never replied. "When someone shows you who they are, believe them the first time." -- MayaAngelou