1 Star I went to…read morethis T-Mobile store simply because I needed to purchase a new phone. I did NOT authorize them to add a new line to my account, change my plan, or add Trackers. During my visit, I felt pressured to accept these additional products and services. I went in expecting to purchase only a phone, but they made changes to my account that I did not request or authorize. As a result, my monthly bill increased by approximately $90. I am extremely frustrated and disappointed with the lack of transparency. I believe customers should be clearly informed and asked for consent before making changes that significantly increase their monthly bill. I do not recommend this store. Make sure you carefully review your account and bill after visiting this location, especially if you are only going in to purchase a phone.

July 16,2026 Store closes at 8pm. I rushed out of work to…read morepick up my device replacement that I placed on July 14. I arrived before 8pm (7:55) Male employee with beard approaches to greet and I informed him I was picking up a device replacement which I've done in the past a process that took no more than 10 min. He refused to service me with device pick up because they close in 2min (7:55) because they it's a long process.. I get it they want to go home after a long shift...*** #1 LYING TO A CUSTOMER CLOSING IN 2 min when there's still 5 min #2 Asking me to return the next day because it's a long process?!?! #3 WHY DO YOU HAVE YOUR PERSONAL BELONGINGS ON YOU WHILE STILL ON THE CLOCK GETTING PAID AND INTERACTING WITH CUSTOMERS JUST GUARDING THE DOOR. "TIME CARD THEFT" - JUST PLAIN LAZY

This company works on SO MANY SHOWS that it's hard not to see them around. But here's the key to…read moregreat service with DuTel, ask for Tim. He's their key. He's been there for like 10 years and he know EVERYTHING there is to know about any technical computer, internet, wireless...thing there is. They even do international! For the Miss Universe Organization they send out 2 technicians (2 techs!) that wire up a whole office over seas! Trust me when i say that they are well worth the money, but remember ask to have Tim set it up. Next best would be Joe, Bud, or Dennis. Please enjoy using this company for all of your technical needs!

My company has worked with DuTel for the last 15 years of so. Craig and his crew are total…read moreprofessionals. We've worked together on awards shows, conferences, product introductions - you name it. Despite short deadlines and last minute changes, they've always come through for us.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Joseph did a great job and was very quick and professional plus knowledgeable of the technologyread more

Such horrible service. They took over our internet service from Verizon and it is fine when it…read moreworks. But when there is a problem it is SO hard to get any support. Chat bots and voice bots and charges. When our internet was out it took days to get a technician to come out. And when a family member tried to get service, they couldn't get it installed for weeks and then when they cancelled, they charged them fees. Once again incredibily hard to get someone on the phone to clear it up. Incredibly frustrating company to work with. Once you fight your way through the obnoxious script the customer service has to go through you can eventully get what you want. But it is brutal.

Jose helped me out with my account today, and wow--he was amazing! Super helpful and really knew…read morehis stuff. I left the store literally beaming. Honestly, I'll be coming here every time I have an issue just to get Jose's help.

I can not go lower but I would...and Evelyn should be fired for being a snake in the grass. A…read morerepresentative stayed on the line for me to come into the store, so I could get a free sim card due to the fact that I was held up at gunpoint and my vehicle was stolen with my phone in it. Evelyn told the rep that she would give me the free sim card and had the rep hang up and would not honor the agents offer

Wow! So sad for those unappreciative people. Those bad, negative, one star reviews. I visited this…read morestore today around 11am and was greeted by Angela. One of the associates. Right away she approached me and asked if I needed help? I told her that I need to buy a phone charger to charge in my car. After careful observation what type of phone I had, she looked at the phone and the chargers that they had in stock. She told me that they don't have the charger that is appropriate for my phone, but she can order it for me and they should have it in store within a week. I agreed, and she placed the order. Told me that she will either call, text, or email me to let me know that the shipment has arrived. My son and I are both with T-Mobil and very satisfied with the network and their customer service. Whether it's over the phone or in person.. They had variety of different types of phones, tablets, chargers, lap tops, and more..Store was in a very good shape and it was clean; and fully stocked. Charger was $20.00 not including tax. Thank you Angela and T-Mobil. Will be waiting to hear back from you soon.

I was into this location around 4:20 pm on May 30th I had come to port my number over to T-Mobile…read moresince my phone had gotten destroyed and I opted for an IPhone 16 Pro (which Metro does not currently offer). I did my due diligence by calling Metro's customer support BEFORE leaving my home so I'd be prepared and would know what to do. A customer service representative told me that to port my number that I'd need my account number and a transfer pin and that since my phone was not able to turn on that I'd need to go to a MetroPCS dealer and ask for those things in store. "They can help you do that in store since you can't receive the text with your transfer pin" I went to this location and was immediately told that they (two female associates) could not help me and that I needed to go to T-Mobile. Which isn't entirely wrong but first Metro needs to issue a "Transfer Pin" for T-Mobile to use. The first dark haired, short female directed me to her associate Miriam who seconded that I needed to go to T-Mobile. I said, "But then why did your customer service direct me to come here?" It didn't make sense but I thanked them and left. Add to this awful experience that it was a 90 degree day and it was HOT. I was sweating but just wanted this done and didn't want to cause trouble. At T-Mobile the associates there helped me as much as possible but told me that it is in fact Metro who needs to provide a "Transfer Pin" and who can also provide account information like my account number. The T-Mobile associates even called Metro Customer Service to verify for me (which the associates at the Metro store couldn't be bothered to do). Again customer service confirmed that I needed to go to a Metro store. I explained that I had and they had sent me to T-Mobile which he confirmed was "odd". He told me to go back to the store and call customer service and give the phone to the associates and someone in his department could walk them through it. I went back. Miriam and her associate attempted once again to insist that I needed to go BACK to the T-Mobile store. She attempted to pass the blame off onto the T-Mobile associates. I then called Metro CS support. Within minutes of speaking to a customer service rep from Metro and a few clicks on her computer, Miriam was easily able to provide my account number. It didn't even take two minutes for her to obtain what she previously claimed that she couldn't. Miriam kept insisting that she couldn't generate a transfer pin even though the CSR from Metro had said, on speaker, with her RIGHT THERE, that she 100% could do it. She began becoming deliberately obstinate and argumentative with me when I tried pointing out that she had the ability to do this from the start and that she should have been the one to call Metro customer support to help me trouble shoot. That due to her directions, I had to run around, waste gas in the heat. I said, "You'd be frustrated too" to which she snottily responded, "No ma'am I wouldn't. I'd handle my stuff. I wouldn't be acting like you" Miriam kept insisting in a snotty tone that I needed to go to T-Mobile like a broken record. It was literally like talking to a brick wall. I was at a point of frustration and fed up with Miriam's attitude that I told her that I was needing to speak to the store manager and would be discussing her conduct with the her store manager and district manager. I hate to do this and generally leave this as a last resort but her conduct was beyond what was acceptable. At this point, Miriam became pissy and refused to help me because, and I quote, "I don't need to put up with your attitude. You can leave because I'm not helping you". Fortunately, I had Art from customer support on the phone and he bore witness to Miriam's horrendous customer service and got me to a CS support supervisor who helped me at that point and agreed that Miriam's conduct was out of line and that it's not how Metro strives to treat their customers. Art advised me to leave the location and go to another, which I finally did and that associate helped me accomplish this with customer support in all of about 5 minutes. To the store manager Angela - Your employee needs coaching ASAP on customer service. You do not handle customer issues with an attitude. She should have been the one to troubleshoot and call Metro CS before I even left the store. Instead she opted to argue and go on some power trip when she was 100% in the wrong. Fun closing fact: The associates at the nearby T-Mobile store I visited told me afterwards that they have heard a number of complaints and similar stories from customers about this Metro location when I told them what store it was. Seems this place is getting a reputation and not a good one. But no need to worry about me - I would rather lick rusty nails than deal with Miriam again. I won't be returning. Miriam: Chubby, shorter, with mild acne and longer dirty blonde hair with highlights, brown eyes. (Just in case she provided a false name)

Lorenzo responded quickly and was very helpful and efficient, also provided good advices…read more He also did a remote problem diagnosis before coming in to save time, very thoughtful service. Very satisfied.

Called Phone Expert to fix a damaged landline phone connection. They responded quickly. We…read moreinadvertently gave Lorenzo some incorrect information about the prior phone hookup, he nevertheless patiently diagnosed the problem and solved the issue, professional all the way. Can't recommend this company highly enough.

WORST PHONE COMPANY EVER!!! Switched from metro and paying almost double for really shitty service…read more And the insurance claims are more. They literally charged me for phone replacement and I saw the charge.that.day.3 weeks later claim was still initiated because apparently...THEY RETURNED THE PAYMENT. y'all if anyone's thinking of switching.dont

I came in for a Black Friday deal to switch over four lines to T-Mobile, get four new phones. I was…read moretold to made a deposit for $1900 and two months later still no phones! And no refund! And T-Mobile is billing me for service I don't have. They said it would take a few days, then a few weeks, then more weeks. I planned to reorder after the refund. Over two months later and they haven't given a refund and haven't explained. I wanted to switch. I no longer want to. Avoid T-Mobile if you agree this is weird.

Mark was very efficient and professional . He was extremely helpful in diagnosing the issue I was…read morehaving and came up with a great solution. I would highly recommend Mark for your PC or Mac needs.

Mark is wonderful to work with. His knowledge and experience held things move quickly. I needed to…read moreset up my new Lenovo PC and transfer file and programs from my old one 2018 Lenovo. Mark wad efficient and fun to work with. He came to my home and did a great job and worth every penny! It's good to know that he's there when I need him. He's the only person I found to come to me. Check him out.