Recommend Dr. Matthew S. Cranford, MD at Gastroenterology at North Belair Rd…read more Dr. Cranford has been my doctor now for at least four procedures during the last 10-15 years. The process is simply put a necessity but we all know that it is a pain. Now I am not saying that the process is a pain, it's not. Getting ready for it is! Those who have had it done know what I am talking about. I heartily recommend Dr. Cranford as he is a professional in all aspects of his profession. In fact all personal from the front desk clerks to the nurses who take care of you are all professionals.

Great service, friendly and very thoughtful. Staff were very attentive and answered all of our…read morequestions.

I had a full panic attack when leaving this medical office. You spend $114 to just sign straight up…read morefor a procedure. Received no info as to WHY I needed something. Was asked if I would like a procedure rather than why my body might need it. The front desk ladies are nice on the phone but while sitting waiting for the nurse to come in the room, you can hear everyone talking so poorly about the customers that were calling in. I don't feel like I trust that this place is looking out for the best of their clients, I am really considering finding another GI because of how much this experience shook my anxiety up.

Quality care, and knowledgeable , experienced staff. I was given an accurate diagnosis.read more

Dr Chokalingham is awesome. The staff are so friendly. Love the app where you can see your info,…read morereports, test results and appointment reminders, etc. sometimes the wait time can be crazy. The lobby is very spacious. Seating could be more comfortable but it doesn't suck lol only one restroom in the lobby which is ironic when most patients have tummy issues. I've referred friends and family here and everyone has been happy with their experience.

From the owner: Specializing in: - Physicians & Surgeons…read more- Physicians & Surgeons, Gastroenterology (Stomach & Intestines) - Physician Assistants

Phones don't get answered nor call backs. Very unprofessional. Have been trying to schedule an…read moreappointment that was referred to this clinic and will be taking my business elsewhere!!

This is the WORST experience that I have ever had. I scheduled an appointment for 12/16. My check…read morein process was swift and smooth. I was scheduled for a routine check up as a new patient. knowing that routine check ups consist of various checks at different offices, I decided to call the day prior. The it took a few attempts but I finally got through and I was informed of the following " A routine is similar to a physical. You will get blood work on your sugar levels, cholesterol, etc." I inquired if I can add an STI test as well since they were testing blood. I was assured that it would not be an issue and I could get a referral for an allergist at my request. For this reason, I kept the appointment. The female representative that took my blood pleasure was great. However, when the doctor came in, I informed him that I would like for him to check a part of my body to analyze it. He refused and stated that he would send me to a gastroenterologist. I informed him that I was not in any pain but wanted him to simply take a look and he refused. I had previously been seen at urgent care for a different concern and that doctor analyzed the area. Dr.Gabriel Madu was short with me and proceeded to provide remedies for my concern without even identifying or analyzing the area to determine if his remedies were in fact on course with the area of concern. I decided to nod my head in compliance in order to not cause a disruption to my appointment. We move on to Dr.Madu checking my heart rate and inquire was their anything that he could address in the moment. I informed him that I was not sure what I am allergic to but it was something. He quickly stated that he would refer me. He did not ask how did I com to this conclusion , how many times or what was the reaction. I was taken aback by his dismissive tone and blatant refusal to even take a look at my areas of concern. The appoint too an uptick as we began to discuss where I was from and where I lived currently. After a few moments of patient - doctor discourse, he then left the room. The female representative came back in and gave me my discharge papers. I was confused because I was still waiting form my routine check in and my STI test based on my blood. The representative informed me that I would go to the lab to get my blood drawn for the STI , only. I quickly informed her that I was here for a routine with the STI as an addition since blood would be taken anyway. She informed me that based on what I was looking for, it would be in two appointments since I requested a blood STI. I further explained that I didnt need the STI but wantd to add it and if it would prevent my routine visit, we could could cancel it. She went to update the doctor and the doctor came back in and stated " What do you want completed?" I stated that I was there for a routine visit and I was not sure what that entailed but I know it consist of drawing blood an checking my sugar and cholesterol etc. He stated that he could do those. It sounded like he was focusing on the few that I stated and I asked what does a typical routine consist of.? He informed me that the term "routine is not accurate". I responded and stated "I am not a doctor and I do not know all the specifics to a routine visit" The doctor goes on to state that I could get the STI test and the few that I named only. Again, the doctor could not explain what a routine visit consisted of. At this point, I was shocked by the unprofessionalism and he abruptly left the room. The 2 representatives came back in and was not sure how to assist because I was then, in the process of packing my personal belongings. They attempted to assist but again, the could not because they did not want to answer for the doctor. They also explained that I was speaking to a call center and they provide inaccurate information as to what specific appointment descriptions are and they should have not informed me of what a routine appointment is. I explained that if I simply get lab work on the STI and the 2-3 tests that were mentioned that This appointment was similar to urgent care and what was the purpose of scheduling a routine visit if the doctor refuses to take a look at anything and perform the routine care? Dr. Madu was not concerned about my concerns and simply wanted to refer me to a specialist at every turn without even analyzing anything. It was hurtful to know that during COOVID 19, Dr.Madu did not take this seriously. I payed the copay prior to seeing the doctor so I left the office without receiving the service I came for nor were my concerns even looked at to provide insight or solace. He was the worst doctor I have ever encountered and I felt dismissed and simply NOT helped. What is unfortunate is that the representatives seemed to know that the doctor was difficult and attempted to assist me the best way they could. I do not recommend this office or doctor. He was unprofessional, rude and refused to help me in any way as a patient.

Front desk employees do not show care or sense of urgency for sick not well people in the lobby…read more After checking your name at kiosk, you have to wait for another hour or longer for front desk employee to call name for ID, then your file is notified for doc appointment. When you ask about it, you're told your name is not ready to be called. There is no sense of urgency for sick people waiting in the lobby

I only waited for about 30 minutes to be seen & there were several people before me. I was seen by…read morenurse Vanessa & the PA Caine. They were both so kind and professional. I expressed concern because we were due to travel out of state in a couple of days so Caine told me to call & let them know if I hadn't improved before we left so they could call in a different medicine if need. The person who checked me out was also super helpful & asked if I needed a work excuse. This was great because I had forgotten all about asking for one. If you need to see a doctor without an appointment I highly recommend this team and location

There is a $50 co-pay with Blue Cross Blue Shield insurance. I have been here since before 4:15…read morep.m. as my appointment was scheduled. It is now 6:00 p.m. This is ridiculous and I won't be coming back.

From the owner: Great People Deserve Great Care…read more Gastroenterology Institute offers state of the art as well as compassionate care to residents of Bulloch County and surrounding areas. We hope you will appreciate our friendly and knowledgeable office staff. All patients will receive exclusive care by Dr. Hathaway.