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    Augillard Wanda B, DDS

    1.0 (1 review)

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    10 years ago

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    C & M Surgical Group - C&M Surgical Group  Waiting Area

    C & M Surgical Group

    3.8(13 reviews)
    1.9 mi•Milneburg

    Terrible Experience! Front Desk attendant was rude. After waiting in the lobby for a hour I was…read moreseen for a total of 5min. Dr.Millaud was insensitive and had the tone of someone who didn't care about his patient. I was told I wouldn't be able to get any operations until I tested Negative for COVID-19..I was told this after paying $50 and waiting a hour past my "scheduled" appointment time. The Appointment the Desk Attendant said would be cancelled if I wasn't there on the time. I was on time(10AM) and didn't get "seen" until 11AM. Why couldn't they tell me about the COVID-19 stipulation over the phone when I booked my appointment? Y'all Scamming people for $50? During a time like this? Do better

    After consulting with C & M Surgical Group(Dr. Millaud) for the extraction of all wisdom teeth, I…read morewas quoted $3,683.00. I signed the treatment plan for that price. C & M Surgical Group is a Medicaid Provider, which requires them to follow the Medicaid fee schedule for a Medicaid recipient. My insurance was to cover $199 and my out of pocket balance was $3,484.00. The office had an option to finance the remaining balance through the Lending Club, in which I was approved. The Lending Club's policy is to take 10% of the financed amount from C & M Surgical Group. C & M Surgical Group wanted me to pay them the 10%, which was against the Lending Club's policy. A representative from the Lending Club reached out to Mary Ann Millaud (office manager) that they were violating the terms of their agreement and that the patient was not responsible for the 10% fee. The day my surgery was scheduled, Mary Ann told me that Dr. Millaud could not afford to take the 10% deduction from his fee. I informed her that I read the terms and agreements of the Lending Club and spoke to a representative that informed me that I was not responsible for the charge. She proceeds to tell me that I was given a discount on my treatment, which is not true because I am a Medicaid recipient, which required them to follow the Medicaid fee schedule. Mary Ann proceeded to increase my treatment plan total to $8,683 because I would not pay an additional 10% that I was not responsible for. The route C & M Surgical Group took to try to force a patient to reimburse the 10% fee from the lending company they are affiliated with was unethical. The fact that they increased my treatment plan after it was signed was also unethical, fraudulent, and it violated the terms of Medicaid provider because they refused to follow the the Medicaid fee schedule. Another oral surgeon reviewed the treatment plan and informed me that Dr. Millaud's office was charging me for sinus closure, which my teeth were not in my sinus, which is fraudulent.

    New Orleans Childrens Dental Center

    New Orleans Childrens Dental Center

    3.6(38 reviews)
    3.0 mi•Lakeview

    I've brought my daughters to Children's Dental Center for the past couple of years, and while the…read moredentists have always been kind, patient, and wonderful with my children, the front office experience has been inconsistent. One thing I've noticed over the years is that the staff turnover seems extremely high. Unfortunately, today's visit for my baby's first dental appointment left me very disappointed. I called ahead to let the office know I would be about two minutes past the grace period. I completely understand and respect the office's late policy--that was never my issue. My concern was the way I was treated by the dental assistant, Amanda. Rather than simply explaining the policy or offering to reschedule to the next available opening, she spoke to me in a very condescending tone, as though I were a child. There is a respectful way to communicate with patients, and this interaction fell far short of that standard. Customer service matters just as much as clinical care, especially in a pediatric office where parents are already juggling a lot. I hope the owners take a closer look at how front-end staff interact with families. Based on my experiences over the years, it's also been noticeable that some parents seem to be treated differently than others, which is disappointing. The dentists themselves have always been excellent, but experiences like today's make it difficult to recommend the practice without reservation. Update: 8/4/26 Taylor Marie called me after seeing this review to cancel my other appointments so they've taken no responsibility nor investigated anything l've said. Taylor and other employees then went and left fake reviews to bump mine down. BE WEARY OF BRINGING YOUR CHILDREN HERE THEY ARE NOT HONEST AND DO NOT CARE ABOUT YOU OR YOUR CHILDREN !!!

    DON'T TAKE YOUR KIDS HERE!!! The front desk staff and manager are awful, and they have no respect…read morefor the financial strain that their poor communication can cause to your family. DO NOT TRUST THEM!!! They failed to properly communicate that they knew our child's insurance had been cancelled. We have his renewal approval and everything and his insurance company agreed that they did not terminate his coverage. LDH just removed him with no notification to us. The trainee who supposedly informed me, was interrupted almost immediately in our conversation by the other woman at the desk who I spent the majority of the check-in talking to. The timid trainee interrupted at some point to mumble something at me, and supposedly that's when she told me we didn't have insurance. I could barely hear the words coming out of her mouth, and my attention was on the other woman, who should have been in charge of the entire communication, or at least talking to me through the trainee so as to not divide the clients attention in such a sensitive time. Bear in mind that this whole time a young child in the other room is screaming bloody murder from the dentist chair, adding another layer of confusion to the scene. So, the appointment ended and a person at checkout informed us we don't have insurance and we owe $305. That's when the manager got involved and tells me that they reached out and left 4 voicemails with mom informing her of insurance issue and multiple text messages. Mom received 1 voicemail that was 4 seconds of silence and multiple standard confirmation texts that say nothing about insurance being cancelled, only to inform them of insurance changes before the appointment. I left without paying, and we're currently working to straighten out this dystopian insurance nonsense. I called soon after to voice my frustration with the manager, and she coldly stated that "everyone at the front desk" heard the trainee inform me of our lack of insurance. Sure they did [sarcasm]. The woman who was actively dividing my attention, and the one or two other people doing other work a few feet behind the front desk heard loud and clear the mousy mumblings of the trainee who was obviously intimidated by having to talk about serious financial matters. Receiving no compassion and only the beginnings of a legal defense, I raised my voice and told the manager they're lying. Then she played the victim and told us they would no longer see us. So here I am leaving that negative review that would have resulted in them not seeing us anyway. DON'T TAKE YOUR KIDS HERE!!!

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    New Orleans Childrens Dental Center
    New Orleans Childrens Dental Center
    New Orleans Childrens Dental Center - Reception area as seen from waiting room.

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    Reception area as seen from waiting room.

    Augillard Wanda B, DDS - oralsurgeons - Updated September 2026

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