They have been providing me with hearing aids for 9 years now but this week when I went in she replaced parts that i think were fine telling me they were under warranty but just as I was getting ready to leave I was told she made a mistake and the warranty was up and I owed over 200 dollars. I guess i should have made a fuss but i felt cornered and just paid the bill. Needless to say my relationship with them is over. read more