Probably the worst dealer service experience I have ever dealt with and we now take our Audis elsewhere for service. I took my car in for a recall and a Check Engine Light (CEL). I was told there was an issue with the thermostat causing the CEL and that they needed to order parts. Once it was repaired the Service Advisor was unable to provide any details on what work was done other than "part of the thermostat was replaced" nor could he give me a reason how it was malfunctioning to cause a CEL yet no overheating. I drove the car home which is one mile away. The next day I drove the car a few miles and found coolant pouring out from under the car. Understandably I was upset that I had a cooling system failure a day after the dealer worked on the cooling system. The car was towed to the dealer and it was fixed next day. The service advisor claimed a hose clamp failed "due to age" (the car was 3 years old with 35000 miles) and that the failure had nothing to do with the work performed the previous day. I'm almost certain what happened is that a hose clamp wasn't tightened, or wasn't installed or was damaged during service. The leak finally occurred once the car warmed up, the thermostat opened and the cooling system started flowing. This sounds way more realistic other than "what a coincidence." The service advisor never said "sorry" or showed any sort of empathy for me being stranded a day after service, he didn't think I should be upset because the tow and service were free. Own up when you make mistakes, don't treat the customer like an idiot. read more

Bill did an amazing job with me. He had a car waiting for me when I dropped off mine to be looked at. He kept me in the loop and did an all over very professional job! read more

I'm delighted with the experience of purchasing my new vehicle from Devon Audi. Jeff Haddad is very friendly & accommodating and he is clearly very knowledgeable regarding cars generally and Audi specifically. The sales experience was smooth from start to finish and Nathan & Jeff made what could have been a painful experience stress free. I highly recommend and will absolutely be recommending to friends & family. read more

I always have my A6 serviced at this location, despite the fact that I live closer to another Audi dealer. This location is far better than other service departments at other Audi dealers. I have never been disappointed and they do everything they can to meet my schedule. read more

This is the worst service I have ever experienced. We had an air conditioning clog that we brought to them twice. They told us there was nothing wrong both times in spite of the passenger floorboard being soaked. It started happening again this summer, and started experiencing an electrical issue as well. We chose to take our Q7 to Wynnewood this time. The electrical issue was due to the water from the air conditioning shorting out the wiring. They had to redo everything. Had Devon appropriately fixed it in the first place, this never would have happened! If only I could bill them for their negligence. read more

This is our second Audi form this dealership, and both experiences exceeded our expectations in their own way. For this purchase, we worked with Karl Vonder Schmalz. We like to be in the driver's seat: we are particular about what we purchase, so we have a lot of questions, yet we dislike any sort of pressure in return. Of course, when buying an Audi, we expect a high level of professionalism. Karl fit that perfectly, as he was knowledgeable, patient, and helpful. As a result of this interaction, we ended up with the right car, at an attractive price. We felt no undue pressure during negotiations, and we felt that the dealer was flexible and cognizant of the marketplace. In the end, we opted for this dealer because of perceived quality and the expectation of good service. read more

We traveled over (2) hours because they had the S5 we wanted, in the right color combination, with the right options. After speaking with Abe several times, he was courteous, honest, and professional -we decided to take the drive. And were so glad we did. The dealership is immaculate, everyone is friendly, and the deal was outstanding! Nathan (finance) was also a pleasure to work with. I would say the best car buying experience we've ever had, and that's a lot of cars! Thank you to everyone at Devon, the drive home was much more fun in the new S5 cabriolet! read more

By far the best. I purchased my car at a different dealership and was very disappointed in the service. I had some small issues that they did not fix despite being a new car. Devon went out of their way to help accommodate me and even did extra services that I did not even request. Very professional and kind. I highly recommend them. read more

Andre always makes scheduling and service so easy. Johnny in service made my last visit for service a breeze. I was greeted promptly and kept informed of progress and estimated time of completion. My vehicle was returned clean and required service was outstanding.. read more

Since 2015, Audi of Devon has provided excellent sales and service for 4 leased vehicles. They choose not to be undersold, provide clear details of sales terms and conditions, are more than reasonable in negotiations, are very knowledgeable of models and inventory, and provide unparalleled, timely, professional/expert, and courteous vehicle service. read more

They can do the work, but expect to pay over twice the average local price for service, (ex. brakes and rotors over). Only saving grace is service counselor found a 10% off coupon which he applied. read more

I've been a client of this dealership for the last 15 years or so and I am very satisfied with the both sides of the house - sales and service (I've bought 3 Audi's from this dealer). The service is outstanding - I can get an appointment when I need it, and I've never had a problem getting a loaner while my car is in the shop. All of the service techs at the desk - Bill, Andre, Kyle, and Mike - are excellent at what they do. They listen carefully to my concerns, explain what service needs to be done in clear terminology, and give me an estimate of what it will cost and how much time it will take. The service is reliable too - I've never had to bring a car back because the service wasn't done correctly - I wouldn't take my cars anywhere else. read more

In June, 2016 we replaced, at a cost of $2,500, a pump to raise and lower the convertible top on our 2009 A4 Quattro. This month, July 2019, we were told the pump needed to replaced again. The cost would have been $ 2,800. After a conversation about the reliability of Audi parts the operation president, Lee Erfer offered to replace the pump for $2,000, Considering the car was 9 years old when the new pump was installed, a reasonable expectation would be that a new pump would work for a similar length of time. We did not take the offer. We contacted Audi US, the reply was "...we would stand by the dealership due to the warranty..." read more

First time at new edition of YBH Audi. Fantastic operation! Excellent personal and technical customer service, beautiful waiting area, truly restaurant quality (not K-cup) cappuccino, biscotti, and beautiful facility. Can drive right into the service bay and step into the lovely A3 loaner. Really impressed! read more

Great experience in buying a new Audi. Worked with Pablo to get a quote online and set up the appointment to come in. Negotiated my trade and Audi offered better financing than I had coming in. The entire process only lasted less than 3 hours. The car is beautiful! So many cars in stock, they have it all. read more

My family and I have worked with Audi Devon for the past three years, principally with Tom Himsworth in sales, but also with Demery Hanna in finance, and members of the service department. We have leased cars for our daughter and are now also purchasing a car at the conclusion of a lease. They have also assisted us on other matters. No matter what we're doing with Audi Devon, things are always handled in a top-notch way. Our experiences with them are always pleasant and highly efficient. They are a model dealership staffed by intelligent caring people. We expect to remain customers for a long time. Curtis and Caroline Roberts read more

I changed dealers to Audi Devon when I moved to this area. I'm on my third Audi. Absolutely love the brand. I got great resale on both of my prior Audi's. The service team is fantastic. The location is impeccable and has a lounge area with wifi and espresso. I would like to give this a five star rating, but I did have an issue with lost auto tags. After the third wrong/lost tag, I had to go to Wiggins to get it cleared up - because the sales manager (John M) would not do so. Otherwise I highly recommend. read more

I had the recent pleasure of working with Alan Cogbill on the acquisition of a 2019 Audi A6. The process, communication, and overall experience could not have been better. Alan kept us updated every step of the way on the cars production and location. He honored his word, even when doing so might've been inconvenient or costly. He offered us options and advice that were spot on and tailored to our needs. If you are looking for an experience buying a car where someone handles every detail to make sure you enjoy not only the car but the process of acquiring it, Alan and Audi Devon Should be your first and last stop. read more

This a terrible place. Just try to take money from you and don't try to really help you. I came here for diagnosis my convertible problem.Before that my car has had a little problem of window but convertible always worked well. I told them everything they said no problem they will figure out what the problem of convertible, but after 30mins they charged me labor's fee and then told me they couldn't check my convertible problem because I need to change new window motor first- I need to pay around 700 dollars to do that. That's not make sense cause my window problem is always there never effected my convertible, and if they can't check the convertible before I change the window motor, they should tell me first. I also asked if I pay for changing the new motor, my convertible can be fixed? they said likely but not guarantee, that means they don't know what really problem my convertible has. But they insisted that telling me to fix window first, then they can check what problem my convertible has, that's already "diagnosis". Specially the manager was rude and not honest, he sit in the office but changed words said they checked my convertible, tried to hide the first time they told me they couldn't check my convertible until I change motor, and also can not answer my question that why they still can not guarantee fix my convertible if they checked, he just tried to forc e me accept their lame excuse and service but nothing help. In the end, I talked to the boss of that branch, he offered if I changed motor the convertible works, they return me the labor fee( because he knows that shouldn't happen), but if not work, I come here to fix the convertible again(need to pay more about 2000 dollors), I asked why he said because they don't want me go to other place to fix. Now you know more why that happened in this store. They don't care really help you, you satisfied their service or not, they just want your money to pay more and more. Clients are not idiots, I never want to back here again, so we got deal half discount pay this time, I don't want there refund because that's another ripping off/trap. They never know, if they didn't do this way, I wanted to trade in my car and buy a new audi from them, they never know for the small tricky benefit, what they really lost- the clients review, business chance of new produce and service forever. read more

Audi Devon is the beat dealer I have ever gone to. Everyone goes the extra mile to help a d they have a deep bench of service pros!

This place is awful. Every sentence they utter begins with the word "Unfortunately". I went there to have an interim safety recall repair done. Made the appointment over a week in advance. They called me once and said the parts would not be ready until September. Then they called back and said "okay, you're a P-5 so come on in". I went over and after waiting half an hour (and leaving work early) they said "Unfortunately, we don't have the parts to fix this". Wouldn't it have been nice for them to actually LOOK at the service order and see what might be needed ahead of time? Snotty kids in ties trying to look like it's serious business because it's an AUDI. I will try West Chester next time, even though this dealer is closer to work. Not worth the effort. read more

I cannot say enough great things about my experience at this dealership. I haven't made my purchase yet, but I will be going back. I'm in the market for a Q7 for my wife. These people were not pushy at all. They let me drive the vehicle, they broke down the numbers for me and explained all of the vehicle benefits. I met the managers too and they were awesome. We love the vehicle and will be back to buy in a few days. Thanks again read more

Bad experience. Came in with the intention of driving (and buying) a 2.0 q5 or 3.0 q5. I wanted to drive both to see the difference in engine characteristics before making a final decision . We went out in the 2.0 and enjoyed the car. Everything seemed to be going fine until the salesman (Greg) came back telling us there wasn't enough time to drive the 3.0 q5. My wife and I looked at each other in disbelief and just walked out. The dealership closes at 5 and it was 440. Sure it was nearing the end of the day, but there was plenty of time to demo the 3.0 q5. The salesman deemed us 'not worthy' of the car. I called back to speak with a manager (who will most likely be commenting on this review) and he admitted there WAS enough time to demo the 3.0 q5. The manager then tried selling me that the 3.0 is being discontinued so there's no need to drive it anyway. Bottom line, I'll be taking my business elsewhere (Reading or West Chester Audi are further for me but I'll go to them instead). read more

Really liked dealing with Sales Rep Anthony Grosso. Service department is responsive and very efficient. Would recommend.

From the minute I pulled up in the service area I was greeted with a smile and helped right away. I was out of there with a courtesy vehicle within 5 minutes. They texted me within a few hours letting me know my car was ready for pick up. When I arrived I checked out right away and before I knew it my car was waiting for me in the service garage. Friendly, fast and professional!!! read more

I recently purchased a Certified Pre-Owned Q5. I was pleased with their sales approach, which was not the typical rhetoric you receive at many dealerships. The pricing was better than other dealers, and logistics were completed quickly and with a smile. As others have mentioned the showroom is impressive. It's very clean with a nice waiting lounge and beverage bar (water, coffee). The lot is very large, so there's a good chance of finding the right CPO or new vehicle. This is a nice family run business that so far has provided excellent service. I haven't taken the vehicle for service yet, but walking through their service department left the impression of a very clean and efficient shop. read more

Upon arriving for my SCHEDULED appointment to test drive a used a4, which was confirmed the evening before, I was told the vehicle was sold that afternoon. I was not contacted to be made aware that the vehicle I was driving over an hour to see had been sold, nor did the salesman (Pablo) seem to care that he had just wasted both mine and my fiance's time. I was told by both the salesman and the sales manager that they would contact me with other options similar to what I had originally gone to see, however, I have yet to hear from anyone... Not even a follow-up email apologizing for wasting my time completely. I work in the car industry and can't imagine treating a potential client in the manner I was treated at Audi of Devon. Needless to say, I will NEVER return to this dealership again. read more

Got scammed for $2500. They initially set a price and slowly increase it during repair. Please do not take your car for repairs at this location read more

Please stay away from this dealership. I bought a part for my Audi A4 on the advice of their service department. Subsequently the service dept informed me the part was not required where I attempted to return the part and they informed me that was not possible. All this transpired over a one hour period of time and the part never left their premises. I was never informed that the part i was purchasing was non-refundable, fraudulent and deceitful behavior on my view. I have purchase many high end vehicles from other Audi & BMW dealerships and never had such poor customer service. When I complained to Audi customer service, they requested the Audi DevonGM & Parts Dept call me back however had no call back over the past 2 weeks. Just poor customer service read more

First time here since moving in the area. Great, updated facility compare to other Audi dealer. Service Dept is outstanding. Very personal and take care of the owner and the car with delicate details. Honest about the car problem. They ran a diagnostic for free and found out that my car could have been in an accident that the dealer I bought it from in NJ as a CPO didn't disclose to me. Shame on that dealer. My air bag and parking brake malfunction was explain to me carefully and they reset my car without charge. If it happens again I am definitely bring it in to fix it there, safety concerns. Probably covered under warranty. However, they top off and wash my car. Awesome. Did not have time to check out the waiting area but it looks very very nice. Bill and Michael was excellent even though I showed up almost closing time to pick up my car. Well treated and pamper. If you got an Audi, this is the place to go to and get be pamper. Check out the on site inventories and many to check out hands on. Will have to buy my next Audi here. read more

It was a gorgeous mid-summer morning about a year ago. I was extremely hungover from the night before but I needed to get this girl whose name I didn't even vaguely remember out of my apartment so I came up with an excuse I was supposed to go to this dealer for an "appointment." Let me stop there real quick- why do salespeople set up "appointments" for you to test drive? Like you couldn't just walk in anytime and test drive a car... lol. Anyways, I'm in the dealership and this guy who is dressed like he just stepped of the set of the Jefferson's introduces himself and asks me what I'm looking for. I'd just chugged a pedialyte in the car minutes before walking in, headache is killing me, I just blurt out "something fast". He asks me if I'd be interested in an S4 he has parked out front. Seeing this car is all too ready for us to jump in and I need to use the bathroom I ask for an S5 convertible (which he has to go find on the lot- perfect). When this Carlton looking guy pulls it up and I realized it was a V6T I was a little concerned that it wouldn't have enough power- and don't worry- this isn't gonna be a story where I say I was pleasantly surprised- cause I wasn't. He hands me the keys to this convertible and me and my boy wheel out for a quick little spin. Horrible. Everytime I press my foot on the gas it sounds like someone farted. So after a quick ride and snapchat story we return to the dealer and ask for something faster. The RS5. This one he has to accompany us on the test drive for cause it cost a whopping "$72k" lolol... I was impressed with this however when we finished the ride he tells me its a great "sleeper" car. Like sleeper as in people won't know what it is but it's fast. Lol. Cool story brah but I want people to know what it is, I'm not an 65 year old trying to hide his secretary from his wife or something. So long story short I bought a SL550, which I am unbelievably depressed about btw. The saleswoman was hot and I thought I'd get laid if I bought it- I didn't. The only people who notice it are other dudes. And it's not fast. Coffee machine at the audi dealer is on point. read more

Please stay away from this dealership. I bought a part for my Audi A4 on the advice of their service department. Subsequently the service dept informed me the part was not required where I attempted to return the part and they informed me that was not possible. All this transpired over a one hour period of time and the part never left their premises. I was never informed that the part i was purchasing was non-refundable, fraudulent and deceitful behavior on my view. I have purchase many high end vehicles from other Audi & BMW dealerships and never had such poor customer service. When I complained to Audi customer service, they requested the Audi DevonGM & Parts Dept call me back however had no call back over the past 2 weeks. Just poor customer service read more

We were looking to purchase a used Audi and came here (all the way from NYC) because we saw a few cars on their site that interested us, specifically the Q3. But, we ended up buying a used 2016 A3; we fell in love with it when we saw/drove it. Cliff sold us our car and we appreciated that he was low pressure and accommodating. We left a deposit and they were nice enough to hold it for two weeks until we could make the trip back down. Overall it was a positive experience. read more

I purchased a brand new 2016 Audi A4 Quattro premium plus, tech pack, sport pack "beautiful car" back in September. Problem is I haven't been able to utilize the vehicle as much as expected due to the lack of space. So, it basically sits in the garage therefore forced to use my wife's Jeep because the kids are more comfortable. Long story short I asked the dealer to try to consider my situation and be fair with me and help me get into a q5. So they told me to bring the car so they can put a number on it! What a joke the they offered me twelve thousand less then they sold it to me for three months ago (such a insult) it only has 1200 mile still has brand new car smell -not one blemish. Don't be fooled by this brand new building and the fancy coffee machine. They could have been more fair with me their is a lot of incentives on the q5 right now and they would be able to sell my car for a least 38,000 nothing like getting a foot in your rear end. read more