I stopped in Auburn Sew & Vac a couple days into the New Year as my cordless vacuum kept flashing the "filter" light at me. The store was busy when I arrived, but the gentleman working that day was friendly and worked very quickly. When it was my turn, he was quickly able to diagnose my problem, fixed my vacuum, and I was on my way. It's also worth mentioning that while I was there, he helped several people out to their cars, carrying their different machines, going above and beyond a just a simple repair. This is a business worth supporting - they truly care about their customers. read more

The only place I know of to clean my favorite old vacuums and order parts. I drive over a half hour to get to it but I trust them to meet my needs. read more

The absolutely nicest people run this store. Very knowledgeable and great customer service.

Alex offers great customer service. Pleasant & always solves the issue, Family owned store & reasonable prices.

Thank you Alex for the recent customer service with the vacuum. And for the great customer service from couple of years ago ! You may not remember, but you handled the situation (which I was responsible for), with kindness and grace. Thank you. I'll never forget it. read more

How great is it that we have an actual repair shop these days! Are we lucky here in Auburn or what? He's been doing this for over 50 years and knows every machine, how they work and how to fix them. Reasonably priced and very friendly. Nice people! read more

Really knows sewing machines! Fixed my Pfaff well, in better detail than the last store, timely, too. Clear explanation of the issues and a kind and thoughtful person. read more

I hope I get the opportunity to refer everybody I know to this shop. They are so kind, so accommodating, so knowledgeable, and I think they undercharged. I don't know the last time I ran into somebody as sweet as Julie, and I'm happy my vacuum had an issue because I wouldn't have met her otherwise. read more

Ken K. Auburn I do not have a sewing machine, but I have a 30 year old Eureka vacuum cleaner that was not working properly. I took it in today to Auburn Sew & Vac. Alex was there. I explained to him what it was doing and he quickly determined what was wrong and then fixed the problem. It now works as it did when I purchased it. Alex is very personable and easy to deal with. Moreover, he fixed the problem for a very fair price. I initially went there because I had read the many reviews. My experience today was consistent with the very good reviews. This is now my "Go to Place" for my vacuum issues, repairs, and parts. Thank you, Alex. read more

I love dealing with Auburn Sew and Vac. They are wonderful people. They do a great job with repairs. I bring my bay area machines to be serviced. I would highly recommend them. Shari Bahr read more

Have heard from my quilting/sewing friends about Auburn Sew & Vac for several years that this is THE place to bring machines for repairs. Now I know why. They provided excellent customer service- knowledgeable, friendly and affordable. Absolutely worth the half hour drive up the hill to this family owned Auburn business! Thanks, Alex! read more

Auburn Sew & Vac - Alex & my Baby Lock - Appliances & Repair Near Me - Auburn, California

Top notch service: I walked in with a busted vacuum cleaner that had a broken internal fan blade. Alex couldnt have been any nicer, and had it replaced and running like new in 10 minutes. He even threw in a couple parts I was missing. Great family operation, made me feel like my business was appreciated. Best $25 I've spent in a long time. Cannot recommend highly enough! Wish I had another broken vacuum. read more

I have been using this shop for years and they do such awesome repairs on my sewing machines. Well today I bought a new machine!! Alex was great and even gave me the Christmas special on March 1st!! Yes they sell brand new machines!! So don't run down the hill to buy a machine. Keep your money local and help keep this gem of a business in Auburn. Thank you again Alex I really appreciate you. read more

I have been taking my sewing machines to Auburn Sew & Vac for 18 years for maintenance and repair, they're the only guys I trust with my machines, the wait is worth it. They do great work and they're typically done within their estimated time quote. read more

Welcoming, knowledgeable and thoughtful. Alex and Julie know their stuff and are able to answer any questions and help with any repairs or purchases to fulfill your sewing machine and vacuum cleaner needs. read more

Great sevrice, knowledgeable and wouldn't even take my money. Told me how to fix my vacuum for a fraction of what he would have to charge. Also saw him do the exact thing for the customer in front of me with a sewing machine. read more

They are so helpful and friendly. We bought our vacuum there 3 years ago. We buy our bags there and they have made repairs when needed, very reasonable. Also plan on taking my sewing machine in for some repairs. read more

This family business is superior. I have a Bernina mechanical machine purchased in 1970 that they have serviced many times to keep it running like a charm and their prices are great. read more

So I can reply to his message and again I really want to love this mom and pop shop. When I dropped of my sewing machine I told the person that I was getting the error and was threaded correctly. Threading a machine is basic to a woman like me who has been sewing for 40 years. I informed them that it's either the sensor or a belt if they could look at it it would be great. Not once did I ask them to fix anything over the phone, that's not how things are fixed so let's be real. I asked them on the phone if they looked at the issues I pointed out. I had to spend another $150 at another shop to have them look at it and what do you know? There was a bar that needed to be replaced that's part of the tension process in the machine that needed to be fixed. Had the repair person at this shop bothered to look at it they would have seen the problem. After being insulted on the phone and on Yelp, I will never come to this shop for anything anymore. I can not tolerate a person that is so willing to insult people. read more

Fantastic customer service! The gentleman who assisted with diagnosing my Dyson vacuum cleaner issue was friendly and knowledgeable. He told me my vacuum was still under warranty, which saved me a lot of money on repairing the vacuum! read more

I cannot say enough about Alex at Auburn Sew and Vac. I live in the SF Bay Area. I searched four stores to get a drive belt for my Eureka upright vac. One store owner practically chased me out of her store saying "We don't work "on THOSE"-- was downright rude (see review of California Sew and Vac in San Rafael CA). I also tried several internet part sites and Eureka official web site to no avail. My sister went to Auburn Sew and vac near her home. She said Alex went out of his way to resolve the problem, even gave her belts that may work at no charge. He said no charge and apologized for the troubles we were having trying to repair our machine to keep it out of landfill. Kudos to Alex. Give that man a raise! read more

This store deserves 5 stars and more !! I was looking for a reliable vacuum cleaner for my parents and wanted to get it at a local store. After browsing some Yelp reviews, I landed here and I'm so happy I did! The customer service I received was exceptional. Both the owner and his wife were sooooo sweet and kept the store open for me so I could drive over after work to try some vacuums. I ended up purchasing the Cirrus CR79 and I love it ! It makes vacuuming so easy! The owner demonstrated the vacuum for me and answered all my questions. I would recommend their shop to everyone. I wish they sold groceries so I could visit them more often - they were the nicest business owners I've met in a long time. I would recommend this store to anyone needing a new vacuum cleaner, sewing machine or repair services. Every time I use the vacuum it's a joyful experience not only because the machine is great, but also because I remember the positive experience I had at the shop. If you're a local, please support their business! read more

Auburn Sew & Vac - Cirrus CR79 - Appliances & Repair Near Me - Auburn, California

What a great find! 30 plus years family business, honest, helpful, great skills, fair prices, wonderful service and local to the area.

This is the place to go to for sewing machine service or to purchase a new one. Alex can fix anything and is always happy to help. Thx again for all u do! read more

Alex was wonderful, helpful, and knowledgeable. Great service! It was well worth the drive down from Grass Valley.

Once again, Alex and family have proven to be THEE best repair shop!!! I have now had them repair my Kenmore sewing machine once and my Dyson Animal vacuum twice. Service is usually completed same or next day, and service charges are minimal (in my opinion). Every time I come into the shop I am greeted with such kindness, and treated like an old family friend. Never have I experienced this with previous shop I used in my old hometown. I highly recommend Auburn Sew & Vac for all of your sewing machine or vacuum repairs! read more

Amazing! Simply wonderful people. Look no further if you are in need of any sewing machine or vacuum service/sales. This family run business of over 30 years is again,..amazing. The owners here(Mom/Dad/Son) are always so eager to help their customers with a smile. The last time I visited the store while waiting to speak with one of the owners, I believe his name is Alex, I witnessed something you don't see any more service industries today. A customer who had dropped off a vacuum for service had returned for pick up. Alex presented the customer with his repaired vacuum, and advised the customer that the issue was simply a bad internal belt. He advised the customer that the repair was very minimal and an adjustment was all that was required and did the repairs free of charge. The customer was very pleased with the good news, and insisted on paying something. But Alex would not accept. After an appreciative handshake, the customer said he will be back soon with a sewing machine in need of repairs for his wife and will recommend Auburn Sew ands Vac to all his friends. Now that's how business should be done in a small town! read more

I've been a customer here for years with Joseph and Alex taking care of my sewing machines. I purchased an Elna 580 there.. and is by far the best sewing machine I've ever owned and for a good price!!! And Joseph sat down with me going over some of the amazing perks this machine has and am so thankful for his guidance and expertise!! He and his beautiful wife are such a delight to work with! Thank you from my heart!! Katrina Doyle read more

Recently visited this business, again, and as usual a GREAT! friendly family, service, conversation, and a business with integrity. They are SO busy, you do have to wait about 2 weeks for your repairs. Mine was on my Janome 6500 sewing machine. As always Joseph did a quality clean & service on my machine and for a very reasonable price. Thank you, Julie, Joseph, and Alex. I think my machine works better than when I bought it!! Really! read more

So glad I drove to Auburn,although I now livei n Roseville.Their prices are unbeatable.Their kind,genuine and honest appraisal of problem with my sewing machine was exceptional.I used to bring my machines to them when I lived up that way and was never disappointed with their quality of service.Take the drive to Auburn,you won't find this kind of service and low price anywhere east of there. read more

Wonderful experience! Very kind and helpful! Very happy with my sewing machine service and even happier with the price! I would highly recommend them! read more

I was tired of fighting with my 25 yr old Brother sewing machine. Alex set me up with a new Elna and sewing is fun again!

Today my mom and I went to Auburn Sew and Vac, she was having a problem with her sewing machine a Necchi NE30. Full disclosure, we bought the machine there in 2018. We were helped by Alex super friendly, super helpful, and very knowledgeable of the machine. He patiently walked my mom through using the button holer setting on the machine and even helped with a piece of equipment on the machine that wasn't working properly. I originally bought the machine from Auburn Sew and Vac because I really appreciated the small town feel and attitude they have towards their customers, I felt like they would truly stand by their product good bad or indifferent. They continually blow me away with their customer service and support and would encourage anyone to shop there if they're in the market for a new sewing machine or their parents are in the market and want to ensure they're treated well and not taken advantage of. Thank you Alex! read more

3 stars is generous, because I REALLY want to like this business. The people there are very nice, but I've had my machine in to them twice and it still doesn't work properly. The first time I took it in for a tune up and because the reverse didn't work. When I got it back the reverse still didn't work. I took it back in within about a month and he wanted to charge me again to fix it. After trying to explain that it wasn't fixed the first time he didn't charge me, but it was going to take another 2 weeks. The reverse now works but the zig-zag stitch does not, and I previously did not have issues with it. Maybe it's user-error, but I'll find someone else to fix it this time. read more

Auburn Sew & Vac - Zig-zag stitch now doesn't work no matter how I adjust it. - Appliances & Repair Near Me - Auburn, California

I brought in a vacuum that was not working. It was my gf vacuum so I knew nothing about it. They took a look at it and determine the it had something stuck up in it. They removed it, cleaned it up and gave it right back to me. Charged me $5. Deal. And I was on my way. read more

Great local shop that you can trust. I took our vacuum in for repair due to it losing suction and sounding off. Alex investigated quickly and called me to let me know the status. He did not up-sale or try to sell me parts that I did not need. His fee was more than reasonable. Great shop and great guy who can be trusted. Definitely recommend! read more

I stopped by a couple of weeks ago. I was greeted with the door opened for me as I approached. My Dyson portable vacuum stopped working and was cycling on and off. The young man took a listen and determined that it was just a clog. He took it to the back and came out 30 seconds later. All fixed. No charge. Done! Amazing that someone is so fast and gives such great customer service. He has lots of vacuums and such. Why buy from a big box store when you can get so much knowledge and experience in a local store. I will be back. read more

I hadn't had a service on my old sewing machine in many many, years. I blamed the sewing machine but it was actually because I did not do regular maintenance. I was ready to get a new sewing machine, but they did an excellent job on bringing the machine up to working order and I couldn't believe it was like a new machine. They are really sweet people and I would definitely use them again for any repairs. There are so few repair shops around these days, thank heaven they are in business, I hope for a long time. read more

Took our Hoover upright in there today as the brush was not turning. In less than 30 seconds he knew exactly what the problem was (a lever that engages the roller) without even opening the machine. He pushed it down, turned it on, and it works like a charm. He didn't charge us a penny. I bought some vacuum bags as a "thanks". I had just come from Vacuum & Sewing World (near Costco) in Roseville and he would not even look at my vacuum without a charge of about $115. Guess where we will be going in the future for vacuum repairs or replacements.... Great service at Auburn Sew & Vac ! read more

I took my old Kenmore sewing machine in for a repair this morning that turned out to be a quick fix. Alex took care of it in just a few minutes and got the machine working like new. Alex was very helpful and super nice. I can't say enough nice things about this shop. They have a new customer for life. read more