Love this salon. The staff are lovely, always on time and always do such a great job with my hair…read more It's also really affordable which is great. I've been here 3 times and never struggled getting an appointment or had any issues. They saved my hair when another local salon did a horrific job. I will continue going to Soul Hair and can't recommend them enough.

Looks like since they opened they are busier than my last visit, more staff and I must say a better…read moreexperience overall! I must say no booking means you can get behind a lengthy hair Color, but this time I was lucky a great $10 buzz cut and they have an $18 eftpos limit so bring cash guys!

HORRIBLE EXPERIENCE. I have thick curly hair which I wear straightened. I asked for my hair to be…read morethinned out and said yes to subtle layers, that would be blended in. What i got was my hair hacked and a horrible layer shelf in my hair. I am going to have to get my hair cut up to this shelf layer because it's so thickly cut in that it's unblendable. I have just lost 10cm off my hair and I am not going back into complain because I'm not letting that lady anywhere near my hair again!! WORSE HAIRCUT I HAVE EVER HAD. SAVE YOUR MONEY AND GO ELSEWHERE!!!

I went here yesterday to get my very long hair entirely lopped off and I had a GREAT experience…read morewith Jennifer. She was not only very sweet and friendly, she TOTALLY got got exactly what I was looking from the look at one photo I had saved on my phone. She didn't ask a whole lot of questions other than ensuring that I understood and was comfortable with just how short my hair was going to be. She did it exactly as I asked! Sometimes I've had stylists work on my hair and then at the end ask which direction I part my hair even though I walked into the salon with the part on the right! I know it's minor but how could you miss that if your business is hair? Jennifer didn't ask, not only that, she cut it dry which is great when you have wavy to curly hair so you can tell just how short it will look when the hair is dry. I will totally back next time!

Really great hair salon & Emily always does a fantastic job on me…read more. I know it would be cliche to compliment Fratelle on how welcoming they are or their great customer service because, let's face it, these are the core components of any hair salon. However I have been to places where the person who looked after me was (excuse me for me direct) rubbish and it was as if they were being friendly because it is part of their job specs. Somehow I don't feel like this at Fratelle - you don't get the fake smile and the staff are really good + you get a complimentary drink as well!

Love love love!!!! Everyone is so lovely and accomodating,…read moreand they do a really good job. I got both hair and makeup done (cut and dyed) and Millie and Vince did such a good job with it, I'll definitely be coming back. Thanks guys! Xx

Not at all LGBTQ friendly. Avoid if you aren't a cis male or passing as one…read more I went here a few years ago. I was passing as male at the point often enough that people would call me "sir" in public. I had specifically dressed to be as masculine as possible. Still, when I asked for a haircut (my hair was already very short) I was turned away by the woman at the front desk who informed me that only men were allowed. I asked how she knew I wasn't a man and she stated she "just knew." Protip: it was my voice that gave me away. There was one other customer in there at that time. I went up the street and got my hair cut at a great barber shop where they were kind and did an excellent job. It's cool that they cater to men but apparently that means only as judged by the lady at the front desk. This isn't about politics or whatever. This is about the fact that I was every bit as masculine as anyone in there. It's funny, too, because this place is about as hipster as can be. It's not like they are even catering to the uber masculine stereotype.

Nice staff and nice clothing. I didn't have to wait for a trim and I was in and out in half an…read morehour. The trim was a bit clumsy, for example on my way home I noticed hairs around my ears that weren't tidied up. It's a good price and convenient location but I'll keep searching for somewhere with a bit more technical proficiency.

Hidden gem, skillfully trimmed my hair, very knowledgeable stylist, great value price. all good!read more

The owner has some mental issues. He is loud, extremely rude and very bad manner. He commented on…read moremy English understanding when his own English is just the beginner standard. He yelled me when I reflected I will never come back. All these behaviour is because I changed my appointment time. I am lucky that he did not cut my hair. I would never want him to have my money. This attitude of running business is completely wrong and I am sure he would not be around very long. He is nasty. His language and behaviour is abusive. I should report him to consumer affairs department. There are so many hairdressers around, no one should need to experience what I experienced today. I did not let him upset me, I went to another good hairdresser who cut my hair to my liking. Nasty people are always the losing themselves and they will never be happy in this world.

After hearing about Cuts Both Ways I ventured in to make an appointment.I have grown out all colour…read moreand was waiting to go nicely grey,but it wasn't happening fast enough and my mid 'mouse' colour and a previous bad hair cut were making me sad to look in the mirror.Lillie walked over ,listened to my tale of woe and made some suggestions...then said she was not too busy today,did I have time now?Yes I said,and two hrs later emerged with a great haircut and and fab new colour.Needless to say I am thrilled and Lillie is now my new hairstylist!The salon was quiet and cool( on a hot day),everyone was friendly and coffee was offered often.Gladly missing was that noisy bustle of a hair salon,which I found very relaxing.I have visited hair salons all over the world( Dubai,London,Paris,Moscow,NewYork,Chicago,Washington,and Los Angeles)and I wouldn't hesitate to recommend Cuts Both Ways.

This is a great salon with very friendly staff. I've recently started going here and have been…read moretaking my children for a while now. My son said its the best haircut he has ever had and I have to agree. We are really pleased with their cuts and I love my colour. The homemade slices and biscuits with a lovely coffee or hot chocolate also are great!!

I'd been traveling for 6 months and had a pretty bad haircut in Bangkok, so I was excited to it…read moresorted as soon as I arrived Melbourne. Based on Yelp reviews, I went to take a look at the salon. It was very busy on a Wed afternoon, which I took as a good sign and made an appointment for Friday. Atsuko did a fantastic job cutting and coloring my hair. Her attention to detail was impressive - she spotted mistakes in my previous haircut that even I hadn't noticed, and was very careful the the color didn't splatter or run onto my skin or clothing. I brought some photos of my ideal cut - she did a great job marrying the style to what my hair actually does. She even gave me some tips on how to blow dry it better when I am doing it myself. Plus, she managed to pull this all off in less than 2 hours! (And it didn't feel rushed). My hair looks amazing and I am so happy with it! And even though they seem to always be busy, they are somehow able to fit people in on short notice so don't be shy about calling them.

I don't even know how to put into words how much I love this salon. Every time I walk in, I feel…read moregenuinely cared for, not just as a customer, but as a person. The team is beyond amazing, and their kindness, attention to detail, and warmth make every visit feel like self-care for your soul. Getting my haircut here is like therapy, so gentle, so relaxing, I almost fall asleep every time. It's not just about looking good when I leave (which I always do!), but about feeling good too. That's rare. I will never go anywhere else. This place is special, and the people here make it what it is. Thank you from the bottom of my heart for always making me feel seen, valued, and beautiful. I recommend this place with all my heart. Love you all!