We are so thankful for the care and staff at this facility. My mom has had a couple of different…read morelevels of care with changes she has. The staff is good at communicating and sharing information with me about my mom, both when things move out of the norm and day to day. This is consistent with different teams a well, which is priceless. The place is kept clean and has an inviting vibe. We know she is in great care, and if anyone needs anything, they let me know. Our mom has been in assisted living at various levels for over 13 years. Before Belmont Village Lakeway, our family would have agreed that Silverado Bee Cave was our best experience before they were acquired by someone else. We are so thankful that now we can say Belmont Village is and continues to be the best experience for our little mama. Thank you!

Beautiful facility! Residents are treated well and the staff is excellent, would recommend care…read morefrom here to anyone!

I toured this facility recently for a relative who is ready for an assisted living community. Jenna…read moregave me a tour and was extremely informative, compassionate and patient. She remained consistently available for further questions in the days after my visits. Longleaf is one of a few great option in Austin, TX!

This place started going downhill in 2025, and it was all driven by the terrible management company…read morethat took over. They sound all sweet when you talk to them, but when it comes down to making any decisions about your loved one's care, they are downright ice cold. The staff has a very high turnover rate (from the dining folks to the accoutants to the caregivers), and the Exec Dir has no power. "Corporate" make the tough decisions and they lack all ethics--only care about profit and reducing their risk as a company to zero. And if your loved one ever suffers an injury that is typical for the eldery population, they will make all sort of random excuses and kick them out immediately. Trust us, it happened to us and others. It is a sad state of affairs there. Don't let the nice physical looks of the common areas and charming sales person and Exec Dir fool you. It is not what it seems. Save yourself the trouble and don't find out after it's too late.

I spent two months at Arbor Terrace when I lost my mobility due to cancer. Both my wife and I look…read morefondly back on that time as it was the perfect respite for me. The staff were extremely friendly, courteous and helpful. The food was good; the menu changed every day and you could choose from 3 entrees. I had my food delivered to my room as my compromised immune system prevented me from socializing in the dining room. They had a sign on the lawn which said 'Filling our communities with love' and I thought that perfectly reflected the attitude of the staff. In fact my own capacity to love increased during my residency there.

If you care about your loved one - stay the heck away from this ALF!! Horrible. After giving them…read moreso many opportunities to correct the care they provide- it's useless. They hire and continues to hire the most incompetent "caregivers" to look after your loved ones. Advise- just don't do it . The money that your elderly loved one pays- they get crappy care! If you're still going to go for it at this joke of an ALF - then make sure you invest in CAMERAS. For your loved ones room. GOOD LUCK

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

Today I took a trip to this facility to visit a loved one. This place does not reach even the…read moreminimum requirements. As a previous CNA myself I could see this facility is being held to very low standards. The hallways smell of urine and there are bags of soiled bedding throughout the halls. No one should be left unchanged for so long! Something shocking I also noticed is that they were leaving patients meals in their rooms with residents that could not feed them selves efficiently, with food all down their clothes and beds. And when it came time for them to pick up the trays, it was alarming to see that either none or very little food had been eaten for a majority of them. The staff was also not opening the drinks for the residents to be able to drink the needed liquids, trays were being picked but with the plastic wrap still on them with nothing consumed. This is very alarming, the fact the nursing staff is not properly overseeing the lack of care and attention the aids are providing. This is not okay! They should be ensuring they are getting their needed calorie and liquid intake. The 3 aids I did see either had a mad face when walking around the halls or were watching their phones instead of the patients that rely on them. No one came to do rounds to change them, rounds should be preformed at least once to max two hours. I did not see this preformed once during my four hour visit. They also did not elevate the heels/feet or have pillows on the sides of the patients for rotation to avoid the possibility of break down and bed/pressure sores. If you have the option to take your love one else where I highly recommend it. Everything about this place screams neglect.If this is how things are managed during a day shift, I can't imagine how much scarier it is at night.

Be careful. Bait and switch pricing and unwilling to assist a Vietnam veteran because of his…read morelymphedema in his legs. Point is, don't expect too much assistance from this assisted living.

It's been two years since my husband was in Brookdale Lohman's Crossing assisted living. First of…read moreall, care was superb. No one could ask for more kindness, attention to detail and efficient response. Care quality was great; in addition, the facility offers dialysis which was critical for him & unavailable except for residents. On the other hand, I felt it was outrageous to charge us more than $14,000 for one week. At the end of that week, he had to be hospitalized. My pleas for some monetary refund were denied. I still think that was unreasonable.

We brought our 98-year-old Mom to live here after she had become too incapacitated after a stroke…read moreto remain in my home, even with part-time caregivers. The staff were all super-conscientious and caring. My mom was not a happy camper as she had been very independent and active all her life. The staff, which has a much higher than average ratio of caregivers to residents, were very attentive to her needs and went out of their way to make her life more pleasant. This place may not have all the bells and whistles of some of the other assisted living facilities, but if you want a homey and safe environment for your parent, you can't do better than Grace House.

Transitions are over from 2017. The entire staff is amazing and loving. My grandmother lived here…read more14 months. She moved from her home town after 98 years. She was not happy with me for a bit because she was still pretty independent. The staff respected her and she love them all deeply. I can not imagine that I could have found a better place.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

I understand that I couldn't see my husband because of the covid-19 . Skilled nursing at Brookdale…read moretook care of my husband wonderful. He is not a easy to deal with because of his mind. Thank you Brookdale for the wonderful care. Just one thing communications with loves ones is important. Since they couldn't go for a visit. I rate Brookdale a 5 stars. Thank You Virginia and Dennis Schultz

Less than one star is really appropriate. This place is awful. The food is gross, the staff takes…read morean eternity to answer the call button, meds are consistently late. The door alarms go off constantly - loud squealing sounds that no one seems concerned about. What if a resident just escaped? Shouldn't someone care? Be looking for that person? Nope. People are yelling from their rooms for help. No one goes to see about them. Or not for a long time at least. It's just pathetic. And this is the kind of crap our Medicare dollars go to. Pitiful. Shameful. Also, my discharge medications never got called in. The NP said she would do it and never did. Useless.

What a loving environment. Great area with amazing proximity to all things necessary to enjoy life…read more I'm impressed!

A good value and nice facilities, tempered by constant staffing issues, zero cell phone reception…read moreand concierge service that never materializes. Lake Travis Independent has beautiful, modern facilities that are really well kept. It's a great value for the money, provided your parent is actually independent. One of the biggest issues they skirt around during the initial tour is the fact that it's near impossible to get cell phone reception due to how the building is constructed. Your anxiety level skyrocket when you can't text or call them. They offer a wired phone option for an additional $10. I STRONGLY recommend checking your cell reception when you tour the facility. We received zero reception across 3 different phones with 3 different carriers. Staffing was a constant issue while my mother lived here. Certainly part of that was attributable to COVID shortages in the healthcare industry, but I witnessed with my own eyes lines of 10-15 residents waiting for food, a cup of water, or utensils to eat their dinner with. The final issue is the phantom concierge services which are advertised, but essentially unusable. Lake Travis Independent advertises transport to and from medical appointments, but it's only on certain days (Tues & Thurs), only between certain times, and they'll only take residents to certain types of appointments. Multiple tenured residents have standing appointments every week, which means any new residents are basically on their own. If an issue crops up that isn't life threatening, but is more urgent than a basic check up, you won't get any assistance from this place. I do want to shout out a few employees: Custodian Carlos went out of his way multiple times to help both my mother and I, with supplies, advice, and service that were above and beyond. Likewise, Claudette at the front desk was endlessly compassionate and friendly, and was constantly reaching out with updates on my mother's status. Unfortunately there was a different front desk employee that was an absolute nightmare. I've never met a woman that loves snitching at much as this lady. It was very clear she hated her job and hated the residents as well. Just one bad apple in the bunch, but it colors your experience for the worse.