I was really excited about purchasing one of these Tri Pointe (Pardee) Homes....but with the MAJOR lack of communication (and a waste of 7 months waiting to be offered a home, that I was told would be no more than a 60-90 day wait), I have decided to move on. I turned down 4 other offers, with just as many builders, waiting for Tri Pointe. Not only have interest rates gone up from 2.75% to over 3%, the homes have now increased by $30k+. My biggest pet peeve with this company is that in the 7 months that I have been WAITING, NOT ONE New Home Specialist has reached out to inform me of any delays (which would have made me a little more understanding about the wait time). The only time I have received any kind of response, was after MY REALTOR AND I called them SEVERAL TIMES. TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE. And now, they are not releasing any new phases for ANY of their homes for the next 30-60 days. Which now means I have to wait even longer! I understand that we are in a pandemic, but we were in a pandemic when I was pre-approved and was told of only (an initial) 60/90 day timeframe, that is now turning into almost a year (of being on a priority list). If this is how they handle potential buyers, I can only image how they treat the homeowners. read more