I do quite a bit of auction buying for a side business I run selling collectibles. Earlier today, I…read morewent to pick up an item from an estate auction I had won online that, and after some difficulty finding the home where the sale was located, I called the contact number given in the sale information, and I had the distinct displeasure of speaking to Bill Howze, the owner of Renaissance Auctions. This was the rudest treatment I have EVER received in a decade and a half of dealing with auctioneers. From the second he picked up the phone, Mr. Howze adopted an incredibly condescending and haughty attitude, acting like I was an idiot for not finding the house. Apparently, the Google Maps and Waze information for the location of the house, as well as the map provided by his own appointment signup service was inaccurate, leading to an address with as similar number in a different part of the development, about a block and a half away from where the pickup location was located. Mr. Howze admitted to KNOWING this fact and failed to mention it in either the original listing or ANY of the communications sent out after the auctions. What's more, he went on and lied to my face that he had previously provided both detailed directions and a notice that the GPS would be inaccurate. I have reviewed both the original listing and ALL communications received afterward, and the extent of the directions given were merely the street address and instructions to pull around into the common parking area in the back, with absolutely zero instructions of how to find the home upon entering the maze-like suburban development where the home was located. Incidentally, the incorrect location on GPS ALSO has such a common area with similar numbering, an easy and obvious source of confusion. I continued to drive around looking for the correct house, and when I indicated to Mr. Howze the names of the streets on the intersection, ONE block away from where the actual sale was, he told me he had "no idea where that was." Frustrated, I eventually hung up on him and managed to finally find the correct location myself. Upon arrival, I told him I did not appreciate his attitude, and he intimated that he was not going to release the item to me. I informed him we had a contract, and that I would be happy to pay for the item and never deal with him again, upon which he repeatedly called me a "jerk" while processing my payment. So much for customer service. Notably, I would like to point out that the other gentleman who was working with Mr. Howze was QUITE polite and professional, making sure the lot I was picking up was complete and wishing me a good day when I left. So it's not like he does not like he lacks a handy example of basic professionalism. The laugh's on him, though, as I am currently preparing an auction of items from the substantial estate of a relative who recently passed away, and his had been one of the houses I had been considering due to his proximity and potential convenience. He can now kiss any chance of the mid-five figures of commissions he would have been likely to have received. I've dealt with most of the auction houses in both Berks and Lancaster County, and in the future would prefer to deal with ANY of them rather than Renaissance.

This is one of our favorite estate sales agents. Bill spends the time and resources to get you a…read moregood result.

Good selection but a bit pricey. Was looking for HO gauge train equipment. They had the…read moretransformer I needed but it did not come with the 16 volt power supply it needed

I have visited this hobby shop more than any other for the past 30 years. It has stuck tenaciously…read moreto its downtown Reading location, which is both admirable and somewhat concerning. I suspect if it moved to the suburbs it would have more patronage, more room and could carry a broader range of supplies It generally has what I need, which is N scale model train supplies. As with most bricks and mortar hobby shops I have visited, the selection consists of the most obvious ready to run equipment, without the depth and breath of specialty goods available online. Prices are fair, without the steep discounts seen online, but without gouging. It seems to have a large selection of radio control airplanes, vehicles etc., and a good selection of plastic models. The owners are very knowledgeable however in all fields of the various hobbies.

I want to thank Paula for making my purchase an absolutely pleasurable experience. Paula was very…read morekind, knowledgeable and wow, such great service and what a great deal! I highly recommend!!

I had quite few items that were old, broke, and just didn't want any longer. There was one item…read morethat has sentimental value and significance to me that needed some work to be worn safer. Paula exchanged the old items to put into the repair of the sentimental item and also created a new ring that is absolutely gorgeous and that I will cherish forever. She is professional, caring, and very knowledgeable about jewelry and gemstones. Thank you!!

0 out of 5 Stars if I could…read more I have no problem with the newspaper contents/articles. But My problem was this, I was charged twice on my credit card. Called them and they said "There was an error", FINE. They said that the next month I wouldn't be charge. Sounds reasonable, so I said "Okay that sounds good." Come the following month, I was charged on my credit card again twice. Furious, I called the rep to see what's going on, again they said there's an error. I demanded that my money to be returned but they had a no refund policy and offered me a 6 months subscription for $1 and for the balance of the overpaid amount to to continue to the bill thereafter. I said to the rep "What if I get charged again?" He assured me that won't happen, right. I wasn't having any of it. I demanded him to cancel my subscription. I called my credit card company and decline the transactions to Reading Eagle. Got all of my money back. Then come today, received a call from Reading Eagle's Rep, asking me that they couldn't charge my credit card and to see how to resolve the issue. I told him I have cancelled my subscription, why are you trying to charge my credit card? Baffled, he said "oh okay~ we will closed your account." I won't be surprised if they try to charge my account again next month. This company is a SCAM.

Daily delivery in the last few years has dramatically disappointed.  3- 6 times  a month (on…read moreaverage)  my daily paper does not arrive.  Sometimes it is sent 1 - 3 days later   but that too is rare.  I actually now only subscribe to The Pottstown Mercury which is  owned and distributed by the same company.  I do not recommend either paper for daily delivery.  Pick one up at a convenience store if you need an Eagle or Mercury.  By the way,  my family has been a 60 or so year subscriber of one or both of these papers.  Evidentually their loyalty is lacking as well. My latest subscription was for a whole year. That won't happen again. I gave 2 stars instead of only 1 because these papers USED to be good.

Storage facility is clean and well maintained . The lighting around the units is bright so if you…read moreneed to get into your unit at night you know it's easy to navigate and safe.

Great place for Rentals - Trucks - Trailers ! Also has Storage Units. Excellent Customer…read moreSerivce...Professional and Friendly ! Wouldn't go anywhere else when we have a need. A+++

Would certainly give fewer stars if allowed. We were not able to nail down an auction schedule…read moreuntil our estate lawyer reached out to Thom. Quoted dates changes. Thom admitted their team blew out a component of the electrical box, which could not be repaired prior to scheduled close on the property. Had to ask multiple times that the stipulation that the property be left in broom swept condition be put in the contract before this was included. Lots of flippant assurances and little in the way of progress unless the Seller goes through the trouble to verify their work. We had to have our lawyer put pressure to ensure we would have the auction completed prior to our scheduled real estate closing. Not an experience I would want anyone else to have to go through, especially if an estate sale. Several other reputable auction services I wish we listed with, beware!

From the owner: A small plumbing company or a nuclear power plant. One truck or one-hundred. We handle every part…read moreof the process. Do you have out-of-service equipment or vehicles? Changing your business focus? Closing a location? Retiring or splitting up a partnership? Need funds for a new project?

I stumbled upon this gallery while I was exploring Lancaster on foot…read more I'm not sure if there's parking on the street where they're located, but it's walking distance if you're at Central Market. I found a cool carry bag featuring a beautiful donkey, which will make a wonderful gift for my wife. The bag even has a small painted pouch inside the bag for her to store small items. This is going to be a great bag to carry treasures she finds when shopping at flea markets. Our anniversary is coming up, but I won't be able to keep this a secret. She'll tell by the grin on my face that I have a secret. She's getting this today. The staff is very friendly, too. I could see students in a back room taking a class. There's good energy in this store. I can't wait to take my wife to Friendship Heart Gallery.

Just acquired my first piece during their annual auction/fundraiser. It's a great place to find joy…read morethrough the works of adults with disabilities, led by talented local instructors. Each artist has a unique style that shines through each piece. Such a treasure to have amongst our art community.