The office staff and hygienist are a wonderful group of women who truly work hard and care…read more However, after over a year of this clinic, I have seen strange and unprofessional behavior from the Dr. Mayada. She definitely was rough when I went in for a filling, very abrupt in her tone but since it was my first time there, I let it go. Another visit, there was some odd disagreement between her and the hygienist with tense words shared and me in the middle. Very awkward to say the least. When I finally decided to schedule being fitted for a retainer she quoted me a staggering $800. I did not receive a quote on paper or email and did not sign anything. When I called to confirm with my insurance provider, they said she was not qualified to perform the service?! They recommended I seek a orthodontist. The final straw was when I called the office number to cancel, left a voicemail since it was after hours and 8pm at night get a call from Dr. Mayada clearly upset that I cancelled saying the retainer is already ordered and it's "too late" to cancel (even though I was cancelling way more than 24hr in advance). Unfortunately, echoing the other reviews: she is too deep in the admin side and tries to upsell to her patients. This lack of consideration she has towards her staff and patients is very alarming, unprofessional and ultimately made me seek care elsewhere.

I had a traumatic dental experience a few years prior to seeing Dr. Najim (I dont numb in my lower…read morejaw and learned this while having a cavity filled). Needless to say, I am apprehensive about having any dental work, and even cleanings feel uncertain. I saw Dr. Najim for a few years through 2 pregnancies and have never had any issues. I also receive a lot of tips and feedback about ways to improve my dental health. Dr. Najim is gentle, compassionate, responsive, and overall very professional. Highly, highly recommend!

I'll be the first to admit that going to the dentist can be a scary experience. Not surprisingly, I…read morealso had pretty bad teeth for years due to this fear. I first starting going to Dr. Kennedy after I had a tooth crack, as I didn't have a regular dentist to go to. He was able to see me the next morning, and didn't even charge me for an "emergency visit" even though it definitely qualified. He was more concerned with my teeth then how much money he'd be making off of me. Dr. Kennedy and his team understood how nervous I was, and were very gentle throughout the whole process. Their skill and professionalism came through at every turn. I immediately scheduled more appointments with him to work on the rest of my mouth. Now, here we are 2-3 years later, and my mouth is completely cavity-free. My teeth have never looked better, and I'm now pursuing braces through them. I recommend Dr. Kennedy to everyone I know, and will continue to do so. He is great at what he does, and his team feel more like friends than staff at this point. Special shout-out to Ruth for always being awesome!

My regular dentist retired and for quite a while, I searched for a new dentist who I could trust to…read moredo some work on my teeth such as a crown, implant etc. Since I did not have insurance, I called before making an appointment to inquire as to the cost of x-rays and explain what I expected from the visit; x-rays and a consultation for all that is needed. No cleaning. I was quoted a price. On the day of the appointment I did not get a chance to see the dentist before the x-ray technician. She came into the room introduced herself and proceeded to set me up for the x-rays. I am a senior citizen and have had many x-rays. None have ever hurt before. Uncomfortable on occasion but, never real pain. I am not sensitive to pain and I usually have teeth filled without the Novocain. This was the worst experience in a dentist office of my life. I don't know what she was doing wrong but, it was evident that something wasn't right. She was hurting me so that I had to push her hand away a couple of times. Each time she pushed it aside and tried again. She tried several times and each time it hurt more. No apologies, just a statement saying she had to get it done. After the x-rays, the doctor came in and did an exam. He hurt me with every single tooth he touched. I have never ever had that happen in the past. I still don't understand why he hurt me. Neither my mouth nor my teeth have been or are sensitive but, they were sore for a couple of days after his exam. In the beginning of the appointment, I explained to Dr. Kennedy that I wanted to come back in after he looked over the x-rays and discuss options and recommendations. I did not commit to any work. At the front desk, I was shocked to find out the cost was more than 2X what I was originally quoted for the visit. I inquired about the difference and was told that was it. That's the charge for the visit. At a later date, I returned for the consultation and was ushered into the room and told to sit in the chair and the dental assistant started to put the bib on me and told me to sit back. I refused, telling her I was there for a consultation. She continued to try to push me back in the chair. She made me uncomfortable. Then doctor came in and briefly went over what he saw in the x-rays. He said I should start with a particular tooth "because it is going to blow any minute". I refused and told him I wasn't there to get work done only to review my options and make a decision what to do first. I expected to get a list of the needed work with pricing and any options (this is what I asked for) that may be available to me, if any. He was not happy and definitely expressed his displeasure. He did not have the price of any individual item. He said he would have to put that together for me. This what I asked for at the start. He didn't even seem willing to give me a price for the work he wanted to do on this day. After requesting a copy of my x-rays and his recommendations with pricing, I left. He said he would have to mail it to me. I wanted an itemized list of his recommendations and my options. I did not get it. I had asked for this at the first appointment and he did not have it ready for me on the second visit. He just assumed, wrongly, that I would just go with what he recommended. This experience in Dr. Robert Kennedy's office was the worst ever for me. He shamelessly tried to upsell everything that was needed. This is a doctor, in my opinion, interested in only one thing; making money. Listening to his patients is not in his own best interests. He ignored my initial request for information. I would give him less than one star if I could. I felt I could not trust this dentist to listen to me.

Don't recommend this dentist. I feel like I was deliberately mislead with how much I would have to…read morepay. They went to the effort to show me how much my insurance would pay when I had an appointment. I then got a bill two months later saying my insurance wouldn't pay even half of the remaining cost. Come to find out they don't even do the kind of filling my insurance fully covers at their office even though they claimed my insurance always pays 60%. I paid $800 out of pocket for 4 tiny cavities to be filled. Definitely don't recommend going there especially if you have united Concordia.

My visit today to Great Meadows Dental Group was a mixed bag. While the hygienist Niki was lovely…read more(and gentle), the new dentist Whitney B. Cramer, DMD was a piece of work. She stated it was "illegal" for me to defer X-Rays as part of my treatment at this practice. When I questioned this, she changed her claim that it was "illegal" for her if I deferred X-Rays. She then claimed that I would be "discharged" as a patient if I refused her recommendations. She suggested I ask my family members who are dentists (I have 3 dentists in my family and all said deferring X-Rays was not "illegal" and that Dr. Kramer was being unreasonable. They had never encountered this in their own practices). She also suggested I "Google" this to verify she was correct. So I did: "The frequency of needing dental X-rays depends on your dental health status. To guide dentists and limit the amount of radiation to which patients are exposed, the American Dental Association (ADA) says in their 2012 recommendations that dentists should always perform a clinical examination and evaluate a person's oral and medical history before taking any X-rays, and that the guidelines are subject to the treating dentist's clinical judgment--in short, determining the need for X-rays before taking them. If you have a history of extensive decay or periodontal problems, for example, your dentist may suggest taking X-rays more often than someone who doesn't. And because of their developing teeth and jaws, children may need X-rays more often than adults. Paul Manos, DDS, Dental Director for United Concordia Dental in California, adds: "The types of X-rays to take, as well as how often and how many, should be based on the individual clinical needs of the patient, as determined by the treating dentist. One size does not fit all when it comes to dental X-rays." The ADA recommendation for a posterior bitewing exam for an adult with decay present and an increased risk for cavities is every six to 12 months, whereas someone with no decay or increased risk may be able to go as long as two to three years between having X-rays taken." The issue I have with Dr. Kramer is that there was no offer to discuss my concerns regarding radiation exposure. I am a physician and graduate of Harvard Medical School. My father (who is a dentist) battled thyroid cancer, possibly induced by years of radiation exposure as a practicing dentist. She was concrete, dogmatic, and rigid. She clearly did not think I would "Google" her claim that refusing annual X-Rays was "illegal". While she, like all dentists, does maintain some general liability for not recommending X-Rays if there is a bad outcome in treatment, she left out the fact that she could simply document her recommendations and my refusal in my chart, and cover her liability completely. Her tone indicated that she was used to compliant, unquestioning patients, and that she was not prepared to engage in a thoughtful discussion regarding the risks and benefits of dental X-Rays. She was clearly not prepared to respect my request to defer them to every 2-3 years, something every other dentist has done throughout my lifetime of dental care. Since Dr. Kramer already threatened my "discharge" from the practice, I will beat her to the punch. I had been considering moving to the Jessica Ristuccia, DMD at Drum Hill Dental (she was my former dentist at Great Meadows) for some time now. I will move my treatment and chart tomorrow. Dr. Kramer made my decision easy.

Getting an appointment and meeting the staff was a nice experience. I was able to complete all the…read moreforms online so I didn't need to do this in the office. Everyone was very professional and friendly.

Filling in the same day if calling!! Fast and professional. Quality is top notch. Good location…read morenext to Starbucks.

Summary: I was referred to Dr. Shabani for a root canal by my general dentist, since I required IV…read moresedation. She decided the day of treatment, while I was under sedation, that the tooth did not need a RC and did a composite filling instead. She treated several other teeth for cavities (I only consented to ONE). It has since been determined by two dentist and an endodontist that the referring dentist had been correct about the need for a RC. Furthermore, the work she did on the tooth next to the problem one caused that to need a RC--this tooth had not been hurting me prior. I gave her several opportunities to fix the issue and while she did make a good faith effort, she failed to be able to correctly diagnosis the problem (or listen to other dentist that told her that the two teeth need RC's despite me having provided her with the full reports and signing a release for her to speak with them) Continue reading for the full timeline of events. Note that names of other dental offices have been redacted. January 18, 2023: I received the treatment plan from Dental Care of Burlington [DCB]. The total cost was $5,280. The treatment plan was for a root canal, crown, and ONE composite filling of tooth #30. January 19, 2023: I was asked to sign the treatment plans and necessary consents. Since we had not thoroughly reviewed a root canal's risks and benefits, I asked to speak with Dr. Shabani before signing the consent. Her assistant attempted to answer my questions, but I insisted on speaking to the dentist. Dentist responded to my questions about the root canal while I was being hooked up to monitors and getting an IV in my hand. I signed the consent for the root canal and the treatment plan for the root canal, crown and ONE composite filling only. I remember very little after the being administered the IV drugs. January 20, 2023: I returned to the office to have my bite adjusted it was at this time I leaned exactly what work had been performed. January 27, 2023: I woke up with an extreme toothache and called [DCB]. They could not get me in until the end of the following week. I found an emergency dentist who was able to get me in that afternoon. He took X-rays and informed me that #31 needed a RC (I did not tell him that was the orginal treatment plan)He also mentioned that filings that had completed were "very sloppy" and needed to be redone. He cited "overhang" and a good amount of decay left behind as his reasons for drawing this conclusion. End of February: I returned to my general dentist. He reconfirmed his belief that #31 needed a RC and also noted that my bite was off. March 2, 2023: I returned to [DCB] for a bite adjustment and pain, primarily in tooth #30 and #31. Dr. Shabni acknowledged in person and in her notes, that #30 needed to be re-done. She claimed that #31 was fine but thought I was irritating it with my tongue. March 16, 2023: I returned to [DCB] with increasing pain levels was was once again told it was because I was playing with the area. Dr. Shabni suggested I get them polished down under sedation. April 6, 2023: Dr. Shabani placed a sedative filling on tooth #31 to help "calm it down." This provided SOME relief, but it continued to hurt. I went to see a third dentist for another opinion. He, like the two dentists before him, stated that #31 needed a root canal and that #30 also needed one because the filling was pressing up against the nerve. April 11, 2023, I spoke with Dr. Shabani about what [3rd dentist] said, and urged her to listen to the three other doctors and do a RC. She said you would get back to me on scheduling, because we had to coordinate with [Anesthesiologist] . She also suggested putting a medicated filling on tooth #30 to help calm it down, which I initially agreed to. On April 12, 2023, I informed Dr. Shabni I no longer wanted to do the sedative filling and wanted just to treat the tooth when we could get time on [Anesthesiologist] schedule. She claimed we needed to do the sedative filling to isolate which tooth was causing me the problem (I was later informed that messing with a tooth that needs a RC is a bad idea). After some dispute about how much of the RC bill I would be responsible for, she expressed her annoyance that I "keep going to other dentist" and "don't trust her". I expressed that my weariness is because she did a lot of work without consent and I've been in pain since January. She told me to go to another dentist and she'd refund me the entire amount of my procedure "because it's just not worth it at this point". As of now, I have not received the refund or communication about when I can expect to receive it. I also have not received my entire chart despite having asked for it repeatedly (even before April 12). DCB is also not giving me the necessary paperwork needed to work with the [Anesthesiologist] to find another dentist. For all of these reasons, I cannot recommend Dental Care of Burlington.

I've been with DCB for a few years. I've had no issues with any of their treatments and the staff…read morehas always been friendly and helpful. Recommended.

Horrific!!! Run...run fast!!! My baby girl and my whole family went here for 5 yrs. We lived the…read morestaff. They were so sweet. Unfortunately the dentist was awful. My baby had to undergo extreme torture to correct all the cavities they told me didn't exist for 5 yrs. I took her there from gums to 5yrs old. When she started grinding her teeth. We then found out they were NOT a pediatric dentist office. They lied to me for 5 yrs!! The new dentist was amazing, but all in the room holding back tears as they had to address the negligence from the previous dentist office. As for me, they filled my cavities and when I told them my bite was not matching up she just randomly started drilling teeth, rolling her eyes to just shut me up . Obviously this did not fix the problem and seven years later. I finally have been able to find a Dentist who was willing to try after the disaster she had made.. for seven years. I've been grinding my teeth in order to eat to chew! The Icon Dentist made me get a mouthguard which only aggravated my TMJ and put me out hundreds of dollars. I honestly should sue them and M thinking about it since it's been about seven years and my daughter and I are still struggling from the negligence and lies that these so-called dentists dished out!

I've been going to Icon for over a decade. Dr. Larissa is a fantastic dentist: professional,…read moreconservative, honest. The hygienists are friendly and competent. The office and rooms are clean and well organized.

I'm a longtime patient and have always received professional and timely service both at the front…read moredesk and in the chair. highly recommended!

As have been my past experiences, thoroughly professional services from Dr Piskor and his staff. I…read morehave been his patient for decades and am basically a very critical individual. I make an effort to commute from Cambridge to Lexington because of the quality of his work.