best in town ,by far this depot offers great prices and does an oustanding delivery service,…read more staff are great, very helpful fantastic

Based on my personal experience? On no account ..I REPEAT ...ON NO ACCOUNT TRADE WITH THIS COMPANY…read more The "ceo" a slopping shoulder character called TONY BENSON, ( his personal email is : TONY@TRULYPVC.COM) has absconded all responsibility for customer service and apparently considers his company to be big enough to be beyond the reach of the UK Sale of Goods and Services Act. My having received my small order, which was smashed to pieces due to his warehouse staff utter incompetence and total failure to pack it correctly, I contacted his company sending clear photos and was told I would get a refund. However, the refund I got was minus the cost of VAT AND DELIVERY. I Then reminded them of their obligations stating that I should not be charged for a delivery of totally unusable goods and also as the order had not be supplied " fit for purpose and as described" nor should I have to pay VAT. To date this character and his ludicrous staff who no doubt are under instruction from him, TO NOT REFUND THE DELIVERY CHARGE EVEN IF IT IS THEIR FAULT DUE TO THEIR CHOICE OF CARRIER AND THE APPALLING PACKING BY TRULYPVC STAFF, have refused to refund me the cost of delivery and the vat element. Clearly the attitude is that small orders are irrelevant, and this Tony Benson "ceo"considers it perfectly normal to charge a delivery cost and VAT FOR GOODS FROM HIS COMPANY THAT ARE TOTALLY USELESS DUE TO HIS INABILITY TO CONTROL WAREHOUSE PACKING STAFF. So based on my personal experience of TRULYPVC....ON NO ACCOUNT TRADE WITH THIS COMPANY

Waited in 2 solid days for a delivery 'guaranteed 2 business days' that didn't arrive, contacted…read morecompany & was told due to the size of the order the delivery would take up to 5 days - no mention of that on the payment page. Still took £10 for 2 day delivery knowing they couldn't honor it, went as far as to send a dispatch confirmation for delivery the following day??!!Owner agreed in correspondence that their website and confirmation was 'misleading' and in the next breath tried to blame me for not reading information that WASN'T THERE...I have never dealt with such an obnoxious, rude and downright aggressive man, because I complained, he stopped the delivery (midway) and had it returned to his company... I am currently waiting for a refund, he's had my money a week so far & no reply to e-mails...BE WARNED!