I worked with Nathaniel at Atlantic Tent for my wedding. We had a pretty straightforward needs; tent, chairs, floor, sound system. I found the entire experience to be really unprofessional. It was tough to get things clearly outlined and it seemed as though my business was a burden to him.
I probably sent him 5 emails in a year about the details. At one point I had asked him previously what the charges would be if I decided to down size the tent based on the weather, and his response was literally "I will be fair" - well, that isn't how budgets work. He also told me that I could make final decisions up to the day before.
Literally every single other vendor advised me to eat the deposit and find someone else, not one person recommended his services.
Our wedding was laid back and fairly fuss-free. I didn't "bridezilla" out, not on anyone, including my mother! Nathaniel was literally the biggest pain in my ass about the entire day. A few days before I had tried connecting with him about down-sizing the tent and I was told it wasn't possible. He arrives, tent is huge, I ask him to make it smaller, he refuses and is so rude to me I should have just fired him on the spot. I'd asked for nice wooden chairs, he shows up with shitty plastic ones. My sister-in-law steps in, he's rude to her. The day was literally perfect except for having to deal with Nathaniel. Thankfully my husband had worked doing this very same thing back in college and he knew that the information I was being told was false and once he called Nathaniel on it, things were changed.
Nathaniel is lazy, uncommunicative, has absolutely zero sense of customer service, his products are poor quality and quite frankly, he treats women like shit. Or, he hates his job. Either way, I would never suggest anyone use his services, ever. Give your business to another tent company. read more
