firstly, I would like to say that this has nothing to do with the service provided by Pam & Brian at the Superstore Optical, I quite enjoy going into see them. They are kind, understanding and great at what they do!!
That being said, I went in today to get my glasses adjusted, and while there inquired about getting new lenses put into my current frames as I really like them and there is nothing wrong with them. Brian quickly found my info, and told me the price which was around $100.00, which is reasonable. It is, however, corporate policy to charge $40.00+ taxes extra for a customer that just wants to use their current frames!!! What kind of money hungry, BS is that? Considering that I am a current customer and take my entire family there for their optical needs as well, this seems like a quick cash grab just because the corporation can get away with it!!
THIS IS A DISGRACEFUL TACTIC!!!
ATLANTIC SUPERSTORE OPTICAL DIVISION NEEDS TO REVISE THESE INSIDIOUS POLICIES !!! read more