We had an emergency with our AC late on a Sunday night, and Jim showed up bright and early to…read morerepair our unit. He was quick, thorough, informative and solved the issue at a very reasonable price. Nothing like great service on a hot day. We are relieved, and very happy to have found someone so honest and someone we believe we can trust. Prices are very reasonable, especially considering the emergency we were in. Thank you, Jim!

If you need the five second summary of this review, here it is: Jim Schiffler is super…read moreknowledgeable but also very very honest! We have used Jim's services at different homes in Bethany. Each time he comes to see us he shows up on time, is very courteous and is ALWAYS able to resolve whatever HVAC issue we have. Typically you will find other HVAC companies often try to fleece homeowners by overcharging or trying to upsell services; Jim does not do this and is one of the most honest HVAC contractors I have worked with. I will always call Jim because I know he'll be able to help me and won't overcharge me. Thank you Jim and I will forever sing your praises.

5Stars!!!!! Very customer service oriented; we've used them twice since we moved to Ocean Pines…read more Extremely knowledgeable responsive courteous professional and provided an electrician contact (Mike Patchett also great). Highly recommend.

CAUTION! I recently used this company as they were the only…read moreone to quickly respond during a Saturday call. Without my AC unit working - I needed a prompt repair (NOT an emergency repair) for tenants renting my condo. I didn't expect a charge of almost $600.00 on a name brand 4 year old unit. I feel I was taken advantage of! They were polite and responsive and got my ac working. However - based on trusted information from another out of town HVAC repair person who was in my condo the week prior to my AC going down, it seems clear to me that I was overcharged and taken advantage of! I was never told payment would need to be made remotely while I was in California. I told the repair guy I would mail a check upon an emailed receipt when I returned home. The problem was a bad capacitor. I was overcharged for the part,... then charged an additional $280.00 to add refrigerant that the technician "questionably" claimed I needed. I have since mailed the a check for full payment, along with their business card that I not need in the future.

Royal Plus Electric exceeded all expectations. They installed the electrical work in my new home…read moreand did an outstanding job from start to finish. The team was extremely professional, courteous, and friendly throughout the entire process. What truly set them apart was their integrity--they completed additional work without charging me, which I greatly appreciated and did not expect. That level of service speaks volumes about their character and commitment to their customers. Royal Plus Electric is a local business, but they treat you like family. Their workmanship is excellent, their service is top-tier, and their professionalism is unmatched. If I could give them six stars, I would. I highly recommend Royal Plus Electric to anyone in need of quality electrical work. Respectfully, Greg T.

Emergency call on a Saturday. Technician arrived quickly and had the problem diagnosed quickly.read more

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

Had an issue with my bathtub drain - called the office and had an appointment the next day. Will…read moreTaylor, the technician, arrived on time and was very professional answering all my questions and explaining my options. Excellent customer service and quality work. Dr. BJ/Princess Anne

I called because I had no water. Technician was here for one hour. A "diagnostic visit". Charged me…read more$315.00! Determined my problem was electrical at my Well pump. At his recommendation I called an electrician. Who then did diagnostics. He only charged $125.00. However he Determined my problem was not electrical. So I called Atlantic Well...who quickly replaced my Well Pump and resolved my problem! So not only did Hancock misdiagnose my problem (charging $315) but then I unnecessarily had to pay an electrician. Atlantic Well's labor to replace the Well Pump was less than Hancock's diagnostic fee. But what really upset me was the estimate Hancock gave me to replace my pressure switch and gage (if I needed one later) was a WHOPPING $730.00!! I've had them replaced before. The parts were $150 and labor $100. $250 TOTAL! It only takes maybe one hour. This company should be ASHAMED at how they rip people off. I honestly can't get over it. NEVER AGAIN!!!!!

I had a wall unit installed 3 years ago from ABC. It's has never worked correctly and was rigged to…read morethe old existing line while charging me for a new line in the original bill of sale. Every year, multiple times a year I have to call to have it worked on and the lines drained. It still isn't working and I just got off the phone with the technician who said we're not coming out anymore because the warranty is over? This company sucks, and I should have gone with someone else. Incompetence is very expensive here apparently.

Top notch.! Techs are courteous,informative and knowledgeable. Just had Skylar do some work for us…read more He explained everything and outlined the options. We have been using ABC for years. Will not use any other HVAC company.

I wanted to install a mini-split ductless air conditioner by myself, but after getting midway…read morethrough it I discovered that the installation would require (by law) an HVAC professional, and an electrician to run power from my panel to the outdoor unit. I called Pro-Tech and they agreed to do the job the very next day. They offered a very fair price, had excellent communications, and were in and out in only a few hours. The technicians were very professional and polite, and got the job done in excellent condition. I could not have asked for more! I would hire this company again for any job!

Protech HVAC is a top shelf Business that goes well beyond the normal everyday service! They are…read moreprofessional, knowledgeable, and dependable while providing the best prices in the Industry with superb value for the money. Contact them today to get your deal!

Since I was experiencing problems with my water supply and a constantly running water pump, I was…read moreextremely grateul that they were able to respond to my call within a couple of hours. They diagnosed the problem and were able to repair the system in about an hour. I am pleased to have my water pump operating in a normal manner. I am not familar with the fees charged for similar repairs so I can't comment on the value of the services rendered to me. I was a new customer so I would like to believe that they charged a fair and competitive amount for their services. The service men were very pleasant and courteous; they remembered to reset the water heater before they left.

First of all, they answered the phone and responded quickly as they were in the area. Sean (3rd…read moregeneration) came over and figured out a mystery leak that another plumber could not detect. Knowledgeable, courteous, professional. Finally found a reputable, knowledgeable and reliable plumber that will be our go to.