AUGUST 2023 UPDATE:
6 YEARS ago I had such a terrible experience I wrote a scathing but honest review (below) Last week, my dishwasher broke. A neighbor recommended Atlantic Coast. Seeing now their dramatically improved ratings, I thought it was fair to extend a do-over and then hopefully report back with a positive update. I called and scheduled a repair appointment.
Instead, I got a call saying I've been forever blacklisted and they would not come. I respect this is their right, of course, as spiteful as it may be. So, here's my update and, again, YOU decide if you want to deal with a vindictive business which is more determined to hold a grudge than accept an opportunity to prove a past experience was out-of-the-ordinary, that maybe they've resolved any underlying problems from six years ago, and maybe there's no longer a good reason YOU really should choose somebody else.
ORIGINAL REVIEW FROM JANUARY 2017
This place MAY have once had a stellar reputation but my experience with new owner Bill keeps me from ever calling again. Bottom line: I needed a replacement part that retails for $25. I watched the Atlantic Coast tech (Eric) take about 10 minutes to install it. Then, I was told the charges would be about $230...$60 for the $25 part (available on Amazon for $11), the rest for labor.
Ultimately, the owner offered to settle by dropping the cost of the part from $60 to $32.25 (full retail + their policy to mark up 25% for making the call to order it--with my credit card) and "only" $129 for the few minutes of labor (Atlantic Coasts' minimum labor charge)...and if I was going to disclose this experience on YELP or elsewhere, he threatened to call off the whole settlement and told me "Florida courts are very friendly to businesses, you know."
Their website promises "100% satisfaction guaranteed to each customer" but Bill says that means "only to normal people," which, I suppose, are those who don't stand up to such a blatant ripoff.
I won't even get into the part where I prepaid $29 for a light bulb for my microwave only to be told by the same technician that it would cost an additional $200 or $300 to disassemble the appliance to put it in.
Is this the kind of business you want to deal with when your appliance goes on the fritz? Now Bill now has my money (so I can avoid wasting time in those Florida courts he insists are so unfriendly to consumers) and you? You have been informed of what you can expect at Atlantic Coast Appliance Repair. read more
