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    Appliance Doctors

    4.0 (8 reviews)
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    All Brands Appliance

    All Brands Appliance

    (86 reviews)

    Greater Arlington

    Extremely disappointing experience our medication and food were damaged, resulting in a significant…read morefinancial loss. The company acknowledged that they were at fault for the damage, but now that it comes time to actually compensate us for what was lost, they are avoiding responsibility. They are focusing on whether we are able to obtain replacement medication rather than acknowledging that the medication we already paid for was damaged and is now unusable. Whether we can replace it or not does not change the fact that we already lost the money we paid for the original product. We are now being told that they will only consider reimbursement if we are able to purchase another replacement and provide a paid receipt. That puts the financial burden back on us for something that was damaged through no fault of our own. When a company accepts responsibility for damaging a customer's property, I would expect them to make the customer whole for the actual loss--not create additional hurdles and require the customer to spend more money before they will even consider reimbursement. Very frustrating experience, especially given how expensive the medication was. We are now having to spend our time working with the pharmacy, insurance company, and doctors to document that the medication is unusable, all while trying to get the company to take responsibility for the financial loss they already acknowledged.

    Rude customer service. If you have a home warranty you're probably stuck with them, but they seem…read moreto want to help the home warranty services weasel out of paying. Makes me wonder about the ownership structure or kickbacks. Somehow a plastic piece falling off of the icemaker is not normal wear and tear. As if I asked my icemaker to do something beyond making ice. Ridiculous.

    Appliance Doctors - homeappliancerepair - Updated October 2026

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