This review if for their 444 Neptune Boulevard, Neptune, NJ location.
My wife was scheduled for an Echo at 1:00 PM. We waited a half hour and then where told that the technician was not there. We rescheduled for 5:45 the same day. Obviously the scheduling system in that office is broken. Note that when we went back, the receptionist
was very understanding and apologetic. Evidently they also had
trouble with their computers. Not sure if this contributed to the
lack of a tech at the time one was needed for the Echo at 1:00 PM,
and it doesn't explain why we needed to wait a half hour before
being told the tech wasn't available.
I would have given feedback directly on their web site, but there is no ability to do this. That's another problem. How can you improve your service without knowing what your patients think about their experience? read more