Very disappointed in how this office is run and allowed to treat patients. I had an appointment this past Monday, got sick in the middle of the night so I left a VM before they even opened saying I am not sure if from food or a virus so if someone can call me to reschedule. I then get a text hours later confirming my appointment in which I responded I left a voicemail to cancel. They said yes we will cancel it for you... I responded saying whenever they can give me a call back I would like to reschedule. They call me right away, I inform them I've only ever seen dr yadalla and it wasn't made with her so I would like to make sure I am rescheduling with her. Eloise let me know that she wasnt seeing anything until next year, when I asked what the appointment was for and was told it's an annual, I said I will call back at a later time to reschedule then because I would really like to get in with dr yadalla (I was not in a rush to reschedule an annual) I then get a call and voicemail about 20 minutes later saying "this is Eloise from dr yadalla's office calling in regards to your reservation today, if you could give us a call back." fast forward 5 days later to today I get an email that I have a no show balance of $50 on my account. I immediately call (no answer) and leave a voicemail. I then send a text saying I have a text message of you guys confirming that it was cancelled, they then respond with "the fee is from cancelling the same day which I informed you on the phone." I NEVER was informed of that and would have then said I'll just come into the office with a stomach bug if I was informed I would have to pay $50 because I'm sick. Asked for a supervisor to call me. 5pm comes and I get the office manager - as soon as I pick up I hear the automated message of "this call is being recorded". Told her what happened and was informed that the person I spoke to on Monday put a note that she offered me telemedicine and I declined NEVER EVER HAPPENED. And the person also put a note that she informed me of the fee NEVER EVER HAPPENED. So I was told the charge sticks because those notes are here. I then asked for them to listen to the call from Monday since I was just told they are recorded and her response was "we started recording them yesterday so I don't have that call." I never ever in my life have been treated that way by a business. Your office deals with people that come in with sicknesses, mental health issues and you accuse people of lying? You as an office manager are in the wrong field.. They absolutely should have calls recorded for this reason, but if you did not at the time how are you going to so blindly trust a worker without listening to a customer. People make mistakes, the associate could have put the note in thinking she mentioned both options to me, instead of thinking hey this could have been a mistake I immediately was told well the note is here so you have to pay.. I myself run a business and I would never ever handle this the way it was handled. I was the one who reached back out asking for a call to reschedule...since now the calls are recorded, Dr Yadalla I ask for you to review even that call.. To the associate that made the mistake of making a note that she informed me of telemedicine AND the fee, every time you write that in error you leave the patient "responsible" for a fee that you never actually told them about. So for anyone that took this time to read this long review, I advise you not to use this office. Which is unfortunate because again Dr Yadalla is a great doctor, but unless you want to deal with charges you were never informed about, be called a liar, and now have to contact insurance and the better business bureau so that no one else deals with this like I did then go elsewhere. Days after this review I see that they started applying past copayments towards this no show fee! I check back on my claims and they have been overcharging my copays and are now applying those overcharges towards this "no show" fee! They steal from patients! read more
