This therapy provider is in-network with my health insurance provider. THis is Employer provided. Before reaching out, I even confirmed with my insurance that this ATI Physical Therapy provider accepts referrals from my doctor. Despite this, I had to contact their team multiple times just to try and make an appointment.
Unfortunately, the staff I spoke with were not knowledgeable about their own policies, and the management seems generally poor. I was given conflicting information, like, "Oh, we don't take chropractor referral, but we take primary Dr's one," and so on. They seemed completely clueless. Furthermore, the way the team responded to me felt highly unprofessional and lacked basic ethical customer service. Thanks to my insurance, I can get care anywhere I choose. I will not be calling this incompetent team again. read more