This is a review for the emergency room, I have no kind words for these people. Many years with…read morethis being the closest option for many of us. For years my family, friends and myself have dreaded having health emergencies and being brought to this nightmare of an E.R. You'll notice when you first arrive every other section is reused rooms or beds in open areas, the floors are covered in trash and used medical items. There is a large amount of filth stains that are on the walls. Staff constantly disregard you and seek to rush you out often without even seeing that you're treated, the entire staff have made it clear they are quiet quitting and to make sure that it's the patients that suffer and not management. What kind of behavior does this quiet quitting cause? it's what all the things we dread and panic over, from being left soaked in urine for hours, to watching people with mental health issues be tormented, mocked and publicly humiliated in front of other patients. To being rushed out of the building while still bleeding from an open wound where an I.V. was just taken out of. Having to return several times to the ER because they claim you're faking, I almost died of low potassium with severe chest pain myself. I had to return to the ER several times in a week until they finally did a blood test and not have me lay in a bed for 6-10 hours clenching my chest in pain. This place should be known for it's history of horror, for it's terrible management, for it's downright cruel and unprofessional behavior. For having an infamy with outside nurses and doctors calling it "a place they wouldn't send their dog to." This place will be in a documentary someday for how it's run. P.S. Heywood was on the news for allowing a patient struggling with mental health issues to wander away with hospital garb and no shoes and police are looking for him worried about his health and safety.

I'm on some medication to slow my heart down. It was prescribed by a doctor from anteconology. It's…read morebeen a couple years being on it. I started feeling like it's going a little to fast again. So I called to make an appointment with anteconology, I talked to a woman on the phone, she came across snotty and it seem like I had wasted her time. In a snotty way she say you're not a patient of ours. The doctor I had moved to Nashua New Hampshire, you'll have to call there. I said Really! You do realize that you work at a hospital right, not a clinic. And once upon a time, nobody were your patients. So reject someone who's heart's racing to fast. It's been over a year now and I'm still living with it. Back in July in my work parking lot my heart was racing pretty good, I don't know if it had anything to do with it, but passed out Someone found me on the ground I broke 3 ribs my left eye was closed shut my head was laying in a pool of blood. This comment is only meant to anteconology department.

I had three surgeries by Dr. White of Monadnock Orthopedic, all trouble-free and completely…read moresuccessful. His partial knee replacements bought me years of pain-free mobility and hiking. Unfortunately, he is retiring.

I recently was there in oncology infusion therapy area of the hospital. I was totally shocked and…read moreappalled to see not one nurse or receptionist had a mask on! Hello, oncology here! Also there were big signs everywhere saying nobody could enter except the patient. Guess what. They let in anybody and everybody Not one person had a mask. Disgusting. I guess because from what I see and hear around town, nobody thinks they need a mask or vaccinations. Who runs this "most beautiful" hospital? On that note, the staff appear to be nice and also efficient.

Oh my God. Y'all need to promote Maria in the emergency room right now. She is amazing…read more I came in feeling super uncomfortable (TMI, but I was extremely constipated), and Maria immediately made me feel completely at ease. Not once did she make me feel embarrassed. Instead, she laughed and said, "Girl, it's okay, we all get backed up sometimes." That honestly made my whole day. Healthcare workers like her make such a difference. She treated me with kindness, humor, and genuine care when I was feeling pretty miserable. Give that woman an award! Seriously, Maria deserves recognition for the way she takes care of people. Thank you for making a not-so-fun ER visit way more comfortable than I ever expected.

I've had two MRIs through Shields and an ultrasound at this hospital in the last few months and it…read morewas pretty much always a mess. The tech spent maybe 45 seconds during the ultrasound and defintiely did not look in the right area to find what I was going there for but didn't communicate to me in time to let me know she didn't find anything. I don't understand why she couldn't ask me any questions or spend any more time trying to figure out why I was there. For my first MRI I was not given a pillow and my head hurt so much in the machine. They also seemed angry at me for not telling them I didn't have a pillow, how was I supposed to know? also nobody showed me the way out, they just sort of walked away after the MRI and I got lost. for my second MRI I was told I could leave my rings on but they sort of vibrated and burned in the scanner so I really don't think that was a good idea. the scan was very late at night and nobody was at check in when I arrived so I really struggled to get checked in. I will have to try to work with my insurance to figure out where else I can go for imaging in the future, I really don't want to get stuck here again.

This place helped us into my issues cause i was kicked out of a few schools.. Our other schools did…read morenot help with our IEP resusltiing in kicking us out cause we didnt have a proper thing set up with us.. But they helped us cause nobody responded to our email.. I was glad to work with this one lady as she helped us look at what someone did and watched some impotant words and matching what goes here! Because of this suppourt it ALSO helpded me get back on track to find out how to get me back in these schools cause all of the schools hated my IEP and they kicked me out and also wanted me to go to Gardner High School And Lienruburg High School Area since they where better with IEPS but now that i have someone to help i was hoping to get back on track as soon as i can... And our IEP will be set up on the website singed for our IEP card connected to the address of where we live.. But i cannot give that out only on this review! So Thanks for the wondeful time we had! and we will back anytime to keep this up!

I have so many great things to say about Heywood Rehab. Center! It is such a pleasant, professional…read moreand warm environment but, the real reason I wanted to write here is because of one physical therapist in particular. Bill Chapman is the most compassionate, intelligent hard working professional I have ever had the pleasure of meeting. He took amazing care of my son when he was recovering from brain surgery because of a cancerous tumor. He also took care of my husband when he ruptured his Achilles. Now, it was my turn with an arthritic knee. I have learned more about my body and what it is capable of from Bills educational physical therapy sessions. He doesn't just pop you on a machine and watch from afar or give you a quick routine that you could whip through on your own. The exercises, stretches, massages and progressive strengthening doesn't ever go without explanation, education and encouragement. He works tirelessly on your mind, body and spirit! It goes above and beyond what is probably expected and required of him. You always feel like the most important person in the room. I know I am getting much more than the BEST possible therapy. I tell everyone I know to go there and request Bill and no one is ever disappointed. I look forward to my visits and make sure I keep my end up at home with his plan for me. I don't want to do anything to jeopardize my progress that we have BOTH worked so diligently on. I am just as committed as Bill is to my recovery. Thank you Heywood Rehab for knowing a gem when you find it!

I'm banned from the Athol Memorial Hospital ER. I've been suffering from chronic pancreatitis for 8…read moreyears. Also during this time I was on fentanyl patches 100Mcg for 8 years. The last time I was there about 5 months ago, a nurse, PA that I have never seen before told the ER Dr. Spangler that sometime in the last 8 years I've been going there that I threaten to sue her if she didn't give me drugs. That Dr. ALWAYS treated me well as he know my med situation better then me. He would give me several injection of 2mg of Dilauted and, write scripts for me for narcotic pain meds like dilated scripts. The last time, he came into my room at the ER mad as hell! He kicked me out without treating me, breaking a federal concerning stabilize and treating patients in a ER. He told me to never come back to the ER. Breaking another law. So I'm screwed the next time I need an ER. The Athol Ambulance can ONLY take a patients to the Athol ER. The other hospital ER is about 45 minutes to close to an hour away. And, there is a coverup going on. I had some PR lady messaged me calling me a liar and stating that the ER NEVER turns a patient away. Oh yeah?

Perhaps Athol hospital deals with a lot of illegal drug abuse problems. Be prepared to be treated…read morelike you have one whether you do or not. Most of the staff should be working on inanimate objects rather then people. A comforting bedside manner is non existent at this facility. I have never been made to feel so unimportant and prejudged in my life. Forget the fact that I almost lost my life do to their negligence, The incompetence pours out in every department. Visiting Athol hospital and the way I was treated was far worse than my illness which they misdiagnosed. I have found a lawyer that is very interested in the details of my horrible experience, perhaps I can do something to at least prevent another from the chances of being mistreated abused misdiagnosed left in pain and humiliated. This place inhabits the worst of the worst in the medical profession.

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.