I have been in pain over a month because my ankle, I see the doctor they do an x-ray say I might be…read moremissing cartridge, schedule an MRI two weeks later because of my insurance ok... whatever, do the MRI and get told o can't know the results til a week later and I can't know them over the phone...I just want to know what's wrong but I can't talk to anyone because every-time I call I get a call center and they get to tell me if it's worthy enough for a call back from the doctor

Dr. Shaw at Beacon Orthopedics in Fairfield, Ohio, seemed in a hurry or rushed the second he walked…read moreinto our exam room. We were there for a second opinion so he had allegedly already taken a look at the original x-ray. I also wanted to ask questions and point out something I saw on the x-ray. He never looked at it. He talked over me, loudly, had a smug attitude, and was extremely rude to me. He told me there was nothing wrong with my sons leg according to the x-ray, but, as I said, I was there for a second opinion. Children's Hospital took the x-ray, and put my son in a leg brace based on their findings. My son had a knee injury. The excruciating pain was not a constant, and of course my son was experiencing it while we were in the office. But it had returned after the brace, when he does activities, and it at times is so bad that my son cannot walk, that indicates there is still an issue. Dr. Shaw told me kids injure themselves and it's better in a day or two. I told him that this had been happening since April. He shrugged his shoulders. I asked what would he recommend doing? He said "Don't know." From a professional, I was really hoping to get some answer other than "maybe." Dr. Shaw's attitude toward me was that I wasted his time, I was inferior to him, and he nonchalantly dismissed any question that I had about healing my sons leg with a one worded answer such as "maybe." I wonder what it was about me that he was prejudiced against. I NEVER showed any disrespect even when he did, and I never showed any sigh of attitude. I just don't understand why he disliked me so much immediately that he didn't even care to try an assist my son. He should be embarrassed but his demeaning, narcissistic behavior lets me know that, he won't be. I wasn't looking to be coddled, I wasn't waiting for the answer I wanted, I just hoped and assumed he would be professional and give me guidance for my child.

Great place to do physical therapy! The quality care they give you is spectacular. I have been…read moreother places for PT and they by exceed my expectations. Got me back to a pain free life. You will not be disappointed!

Anyone involved in any time of athletic activity should go here. All the therapists here are DPTs…read moreand understand that your goal is to get back into your sport, and won't limit your body to "ideal" movements. You won't be told that it's bad to squat below parallel, or put your arms up past your shoulders. I've heard both of those statements from other places, unfortunately, no sport follows those movement patterns. They stay on top of current best practices in therapy, and do a great job of getting you out of there as soon as you're ready. If you're scheduled for 10 visits, but you've cleared all of their tests to graduate therapy in 7 visits, they won't waste your money making you come in another 3 times. I'll absolutely be back here should I get injured again.

I have always had an active lifestyle. At age 42, I developed pain in the lumbar & sacrum regions…read more The pain worsened over the next year to where my lifestyle changed. I could no longer exercise or perform household tasks. I went to an ortho surgeon, who prescribed 18 PT sessions to strengthen my back/abdomen. The PT released me from therapy because I did not have a lack of strength in my back/abdomen and that my pain must come from elsewhere. So, I went to see a chiropractor and after adjustments, he told me a story. His wife had suffered from chronic back pain. As a doctor himself, he had done research and came across a pain management doctor in the area. He sent his wife to that doctor and after several treatments, she was pain free and had remained pain free to that date. That is how I came to meet Dr. Munir. I made an appointment at Southwest Ohio Pain Institute (SWOPI) and by this time, I was waking up around 3:00 AM in such pain that I could not fall back asleep. I had sleep deprivation and passed out during my first appointment. His staff was excellent and I felt like I was in the right place. This doctor was going to help me. Dr. Munir completed a physical exam and asked questions to understand what triggers the onset of my pain. After a series of evaluations, he informed me that he did not believe it was an issue with my spine, but rather an issue with muscle spasms pulling at my spine, resulting in both muscle & structural pain. Dr. Munir outlined a program, which included steroid shots, a low dose muscle relaxer and a series of stretches to be performed multiple times a day that would target underlying muscles not often reached through traditional stretching. After a few days of following his program, I experienced my first good night of sleep in close to a year. After about a month, I was experiencing about 50% relief, but I wanted to shoot for the stars and get back to my active lifestyle. Dr. Munir suggested adding red light therapy to my program. His studies had shown that when used in conjunction with steroid injections, the red light therapy (performed twice a week for 8 weeks) would add additional pain relief. And he was right, it did. Not 100%, but by that point my pain relief was about 85%. It was well worth the time and the investment. Again, not one to give up or settle for anything less than 100%, I tasked him with finding that additional 15% of pain relief that would allow me to sleep each and every night, perform household tasks and get back to exercising. Dr. Munir suggested radio frequency ablation (RFA) and thus we started on the evaluation process to determine where most of the pain stemmed from. We decided to treat my left side first - it was a rather simple 20 minute procedure, local anesthesia, performed in the office. I walked out and soon realized that my pain was gone. It was 100% gone on my left side with about a 95% improvement on my right side as well! I could immediately tell the difference in muscle tightness from my left side to my right side. I came back in a month to see Dr. Munir for treatment on my right side. By then my life had changed dramatically. I had been going to the gym, I had started running again and lifting weights. I was sleeping through the night - every night - and feeling rested in the morning. My physical state had improved and so had my emotional state. I was ecstatic with the results! I couldn't believe that I'd spent a year seeing different doctors (by the way, I also saw a neurologist, a rheumatologist and got a second opinion with another orthopedic surgeon) and Dr. Munir was only 5-minutes from my house. It has been several months now and I am 100% pain free. I am also free to pursue the things in life that bring me joy. Thank you, Dr. Munir, for taking the time to ask me thorough questions and for spending the time to properly evaluate my physical issues and for developing a treatment program that was unique to me. Thank you for sticking with me and for not brushing me off because there wasn't a glaringly obvious reason for the pain.

My doctor, Phillip Pham, is absolutely fantastic. He is genuine, remembers little things about…read moreyour life (I've been engaged sine Decemner), and he always thinks to ask me how planning is going. One slight caveat, he reminds me to quit smoking after every appointment- I've literally never smoked a day in my life. Tina, the front desk employee is fantastic, too. She is super friendly, remembers my name every time. Bravo!!

Terrible billing department. They did not make any attempts to bill us or contact us by email or…read morephone for 3 years after date of service. We asked many times with front desk lady why we hadn't received bill. Fast forward 3 years, the new owners of our last residence, deliver us an angry bill from Oxford demanding payment within 90 days. Called immediately and they denied they made a mistake and didn't bill us. Complete crap. Don't bother using them for any of your PT services.

The therapists and staff are always very attentive and kind. They take time to listen to your…read morequestions and concerns and educate you on how to best help yourself. Scheduling was also great- early morning and late hours to accommodate working people

You will not be displease with Nova Care. I have used them 2 times and great results both times…read more Amy, Maggie, Mike , and Pete. Thanks for what all you do. Very Friendly smart people. Give them a try.

If you need a place for Physical Therapy look no further than Novacare Physical Rehabilitation in…read moreMason. They are conveniently located right off of I71 at at Kings Island and Western Row Rd and they are open 8a-7pm Monday -Thursday and 8a-5p on Friday. The staff here are top notch! Everyone is so friendly and helpful! As soon as I arrive I am quickly greeted, I sign in and my PT/PTA come right over and get me set up for my appointment. Each visit they check on my progress and make any adjustments if necessary, then I get started on my personalized PT. I seriously can't say enough about Novacare! I am very happy with the service here!

Took great care of me. Listened and had solutions for my pain - she went above and beyond. Great…read moreexperience. Thank you.

Bekah is great! Expert advice and personalized treatment for all pain. I hope to be healthy for a…read morewhile, but if not, this is the first place I'd call.

My primary care doctor practices here. She is always on time, patient, and addresses all my…read morequestions thoroughly. Never felt rushed, always felt my concerns heard. Check in is always quick and easy, too. Mercy Health gives you the option of using app-based pre-check so you don't even need to fill out much paperwork once checked in. Highly recommended.

I went here the first time for physical therapy for plantar fasciitis. I saw both physical…read moretherapists. Both are fantastic. Just an absolute joy. Charming, funny, thoughtful. I realize they have a lot of patients and I can't be the apple of their eyes but they do a great job of making you feel like they care and are concerned about how you are doing and what you need. Good conversation is a bonus. I've been to several PT places and some just tell you what to do then go flirt with the other physical therapists or something equally goofy. When I had another problem arise, I immediately wanted to go back to them, but couldn't find their number! This location has little to no online presence. I knew they existed, but couldn't figure out who to call. In a spot of good fortune, I called a number listed for lab work or something similar at the same address and ended up in the right place. Hurray! I like that they tell me what's what about what's wrong with me. Doctors say, "here's the problem!" But I think what really makes it understandable is physical therapist to saying, "that's the problem, but here's where things went wrong." They're good at explaining where things went wrong. I hope I don't have more injuries and things wrong with me, but if I do, I'll keep going back.