1-Star Review - Wellness Solutions…read more
WARNING TO THE DEAF, DISABLED, AND SENIOR COMMUNITIES - Extremely Disappointing Customer Service!
I am writing this review because my husband had an extremely disappointing experience with Wellness Solutions. I want to raise awareness within the Deaf community, disability community, and senior community so others can avoid experiencing the same frustration, financial pressure, and lack of accessibility.
Before his appointment, we contacted Wellness Solutions to confirm whether they accepted his Medicare and Molina insurance. Based on the information provided, we believed his insurance would be accepted. However, after driving approximately one hour to the office, he was unexpectedly told he needed to pay $150 out of pocket.
What made this situation even worse was the lack of an ASL interpreter or appropriate communication accommodations. My husband is Deaf, and effective communication is essential for understanding medical services, treatment options, insurance coverage, and financial responsibilities.
Instead of receiving clear explanations before his appointment, he felt trapped, pressured, and forced to make a financial decision after already arriving at the office. The company could have contacted us by text or email ahead of time to explain the insurance situation and any out-of-pocket costs. That simple courtesy would have prevented unnecessary travel, confusion, and frustration.
To make matters worse, the session lasted approximately 30 minutes, and communication barriers affected his ability to fully benefit from the service. Paying $150 for an appointment that did not meet his communication needs or expectations was extremely disappointing.
This raises serious concerns about accessibility, transparency, and respect for customers with disabilities.
As members of the Deaf community, we know how important it is for businesses, especially healthcare-related providers, to understand their responsibilities regarding effective communication and reasonable accommodations under the Americans with Disabilities Act (ADA).
I find it unacceptable when a business appears more focused on collecting payment than ensuring that customers understand the services and costs involved. Based on our experience, we felt that financial interests were prioritized over customer satisfaction and accessibility.
I want to spread awareness throughout the Deaf, disabled, and senior communities. Please ask questions, confirm your insurance coverage in writing, request communication accommodations in advance, and make sure you understand all charges before receiving services.
People with disabilities and seniors deserve to be treated with dignity, honesty, patience, and respect. Nobody should feel pressured or taken advantage of because of communication barriers.
Wellness Solutions, you need to do better. Accessibility is not a luxury. It is a right.
I am extremely disappointed with how my husband was treated, and I would not recommend this business based on our experience.
1 out of 5 stars.