The entire staff at Orthopaedic Rehab Specialists-West Ave., Jackson, MI put you, the patient…read morefirst. The atmosphere at West Ave. is welcoming, friendly and always professional. My PT'S, John and Taylor were extremely knowledgeable about my condition, supportive and responsive to my input, and tailored a rehab program that in 3 months had restored my ability to perform several every day physical tasks that I had significant difficulty with. My observations were listened to and my questions were answered. Thank you for your care, expertise, encouragement and support.

Cory is absolutely the best and support staff and assistants are wonderful. I've been there in the…read morepast for several concerns and will be going again for a torn muscle in my shoulder. I refuse to use any other physical therapists including those associated with my preferred medical providers at University of Michigan. 3/14/24

This is a great facility with a friendly and professional staff. Everyone seems to go above and…read morebeyond to address patient needs in a highly personalized manner. That means so much when you are trying to get back in tip top shape. I will definitely recommend to any of my family or friends requiring physical therapy. Thank you guys for your help!

Good and caring Doctor. Listens to my needs or concerns, does not jumpy to conclusions, but is…read moreunderstanding when it comes to my pain. Having fibromyalgia is hard and when people say to just deal with it then finding a doctor who could understand me took 4 doctors to find the right one. A plus for this doctor. !

Went there for one visit. The physical therapy portion of the visit I felt was good. No complaints…read morethere. The billing part is troubling. I felt very confused. My copay was 45 and before the physical therapy even starts I'm presented the bill and they tack on 20 more dollars saying the deductible hadn't been met. I've never seen this done before so I'm asking questions. Then I'm afraid they are gonna send me a bill in the mail for more and the receptionist/billing person reassures me that that won't happen. Well needless to say I did get a bill in the mail for an additional 42.00. :/ If your insurance has a high deductible this place is not the place to go. I feel they could do a better job explaining they are gonna bill you even more later. That's just not right.

From the owner: Orthopaedic Rehab Specialists Physical Therapy in Napoleon, MI offers expert physical therapy,…read moresports injury rehabilitation, and orthopedic care. Our licensed doctors of physical therapy create personalized treatment plans for post-surgical rehab, back pain, neck pain, joint pain, and chronic pain management. Using evidence-based therapy and advanced techniques, we help patients and athletes recover strength, improve mobility, reduce pain, and prevent future injuries. ORS Napoleon offers specialty treatment options including the Graston technique, Myofacial Decompression (Cupping), Lumbar Traction, and BFR (Blood Flow Restriction) therapy. ORS Napoleon physical therapists have advanced certifications in vestibular treatment to help balance or inner-ear disorders. The physical therapists at ORS Napoleon serve Napoleon, Michigan and the surrounding areas of Jackson, Brooklyn, Grass Lake, and the Irish Hills.

I had my third surgery by a surgeon out of Ann Arbor and my shoulder is doing great!!read more

Terrible service. Had 3 appointments with Dr. Doane. Every one of them I was there 2 hours past my…read moreappointment time before he even came into the room. Once he came in everything seemed super rushed and he didn't stay in the room with me for longer than 5 minutes each time. Didn't bother to ask if I had questions or concerns. After I'm done with my PT at his office I will not be returning. And I will not be recommending his office to anyone in the future.

Some of the therapists are quite good, but they do not work synchronously. One tells you one thing;…read morethe next one tells you the opposite. At our one-week post-op appointment, the therapist thought the patient was 3 weeks out. This could be dangerous. There is one therapy assistant, in particular, who seems to be very full of himself - full of words to say, full of contrary opinions, and is busy preparing his response without actually listening to the question.

Beware of Henry Fords systems. I have been with physical medicine and rehab over the years. my…read morelast visit I was charged a "facilities fee", $117 of course not covered by insurance. I've never been charged this before. It is something new they do! They Don't have to tell you up front your supposed to call and see if any new charges are being added?? ‍ MSU doesn't charge this!!!!