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Athletic Loft

4.3 (3 reviews)

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2 years ago

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14 years ago

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Planet Fitness

Planet Fitness

(4 reviews)

Definitely much cleaner now that there's been a change in staff. This building constantly has…read moremaintenance issues with the lack of water filters and water at times frequently. There's typically a lot of people sitting around talking and not a lot getting done. Still really confused why employees park in the front row spaces.

If I could give less than 1 star I would. I have been a black card member for several years now and…read morerecently moved from Keller, TX to Norman, OK. I noticed that this location was staffed by incredibly unprofessional folks from the minute I walked in but hoped it would not be an issue. It was not until today. I had just finished working out and went to the mens locker room to use the bathroom. There was a sign out front of the locker room saying there was a team member inside. When I walked in there was a young lady standing there on her phone by the sink area. I walked around the corner where I was not in her sight to use the urinal when she began yelling at me and berating me for attempting to use the restroom while she was in the locker room. I apologized and said I assumed she would walk out when I and another member walked in to use the restroom. She did not and continued berating me in front of the other young man. Her name is Chloe and evidently she is the assistant manager. When I went to the front desk to complain to her manager, Jen, she treated me with absolute indifference and immediately defended her employee. I asked "Is this how you treat your members based on a simple misunderstanding?" To which she just stood there silently. I informed her and Chloe, that part of their job is customer service and asked why she didnt just walk out of the bathroom when she saw more than guy walk in to use it?? Why berate me so loudly and yell at me like I was a child. I am twice this teenage girl's age and was completely disrespected. I will never return to this location and am canceling my membership immediately.

Athletic Loft - gyms - Updated May 2026

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