Great service never disappoints they always show up when you call .. [[HIGHLIGHT]]customer service really nice[[ENDHIGHLIGHT]]

Athens Services as a company is one of the absolute worst companies that I've ever had to deal with. First of all, they're simply bad at what they do. For a company that is supposed to provide a "cleaning" service, they leave more trash than they pick up; they throw items around almost hitting my car, and push the bins around with blatant disregard of people's property. I've been fortunate enough to witness how unpleasant their employees are and what little care their employees show in making sure that they are clean and professional. Second point, their employees have zero self respect which is evident in their work. From their demeanor, their attitude, and watching them perform its clear to see that they have zero pride in what they do. Makes a mockery of the hard working individuals who actually do care about quality regardless of their profession. What a joke. This is a systemic problem within their company. If their management were wise they'd hire competent, hard working individuals that represent themselves and their company properly. Unfortunately, it's hard to imagine that upper management would be any different. These losers provide zero value. Our apartment does their tenants a disservice by partnering with this garbage ass company. You'd be smarter for using someone else, or avoiding this company at all costs. read more

Athens Services - Items that had fallen, almost hitting my car when these losers moved the bins out of the way. - Junk Removal & Hauling Near Me - La Puente, California

The City of Whittier changed to Athens from Republic in November of last year. A woman from Athens came to the City Council meeting and gave the presentation about how professional Athens was and that the transition would be seamless. She lied. Athens sent a bill for 3 months even though Republic was still servicing the City of Whittier for one of those months so they were double billing customers. The bill had the incorrect number of trash barrels even though Republic had the correct information and the clerks at Athens were supposed to input that information into their system. [[HIGHLIGHT]]They sent out endless text messages with incorrect information.[[ENDHIGHLIGHT]] They delivered the wrong number of trash barrels. I had 10 trash cans at my house and could not get anyone to figure out how to get the correct number...1 black, 1 blue and 2 green [[HIGHLIGHT]]It has been endless phone calls with workers who have no idea how to solve billing problems or pick up barrels. Terrible Customer Service[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]They are all rude and are working from their bedroom or in the checkout line at Costco. I actually heard, "Costco card please" on one call[[ENDHIGHLIGHT]]. It is April and I still do not have even ONE correct bill. If your city is considering Athens..do not let them do it. It will be a nightmare of rude employees that get paid to do nothing. You will never get a correct bill. [[HIGHLIGHT]]Their answer is always, "Just pay it and we will sort it out later."[[ENDHIGHLIGHT]] Seriously. How does a company like this even stay in business? read more

Athens Services - For three weeks I had to drag all these trash cans to the street and then drag them back in because clerks at Athens are incompetent. - Junk Removal & Hauling Near Me - La Puente, California

They did eventually resolve the billing error after 4 months and several more calls and a mailed threat to put a lien on the property because I refused to pay the bill until they fixed it. (They owed me more than I owed them) [[HIGHLIGHT]]Not a good experience but since my city has them contracted I've put it behind me and have no choice but to remain a customer.[[ENDHIGHLIGHT]] read more

Up until this year I only had one issue with an Athens employee lying about picking up trash one day but we had video proof they didn't so Athens resolved it. Now since June 20 with the new bins, they took away all our recycling bins and we haven't had that service since then and I'm still being charged for it. I've called and emailed multiple times, filed a BBB complaint that Athens refused to respond to, and keep being told someone will call me back about receiving a credit but no one calls. It sucks we have no choice but to use Athens!! I'm just leaving another negative review to add to all the others because clearly this company doesn't care about its customers. read more

The worst prices and horrible customer service! Be aware,avoid this company at any cost!! read more

Worst service this how they left the dumpster they dropped of this morning. Also they moved my trash cans on the sidewalk resulting in them not picking up my trash then reported my trash cans weren't out for pick up read more

Athens Services - Where my trash cans were this morning - Junk Removal & Hauling Near Me - La Puente, California

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Absolute worst company on the planet. Never empty the bins properly. Laziest workers. If theres a car in the alley, they will just skip the weeks service. If there's slightly a bit to much trash in the bin, they won't touch it. [[HIGHLIGHT]]Customer service is non existent[[ENDHIGHLIGHT]] The monopoly these companies have over waste management is appalling. Something needs to be done. Over a thousand one star reviews? Wow sociopaths must operate this company. read more

Athens Services - The worst company on the planet - Junk Removal & Hauling Near Me - La Puente, California

We just received a 30% increase on our bill beginning in June! That is not a standard rate increase. Unfortunately I have not choice but to use their service since I am forced to use their service. CPI increase was 4.5% over the last year. Where do they get the 30% from? If I had a choice, I would cancel immediately. read more

The marketers for Athen lied to us while we had reasonably fair service with Burrtec. Soon after we transferred our account the prices went up and kept going up. The drivers of Athen are nasty individual and drive away if there someone is standing in front of their truck. They don't show up at times and next days they charge overage fee. this is regular trick to scam more money. I don't know what's the deal is between Athen and the city but when there is exclusive contract someone is profiting read more

Bad service, over charge , monopoly company that does whatever they want ... did not provide service and keep charging for services they don't provide read more

OMG so so awful calling this compony . customer service is so awful . [[HIGHLIGHT]]This lady , sound older was so difficult to talk to[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]I wish I could give them a big 0[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]no wonder why their review is so bad[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]please find another solution if you can and don't talk to this people[[ENDHIGHLIGHT]] . read more

Missed pickup again while every neighboring bin was serviced. This isn't an isolated issue anymore. Reliability is clearly a problem. [[HIGHLIGHT]]Paying for trash service shouldn't mean wondering if your trash will actually get picked up.[[ENDHIGHLIGHT]] Extremely disappointed with Athens Services. Bring back WM! read more

ZERO stars for removing my dumpster and all recycle and yard waste bin in the middle of the state of emergency and the worst wild fires in California history. We have issues getting Athens to service our alley, despite charging insane amounts to do this. So I have an illegal dumping issue here nearly constantly. Last night someone illegally dumped where the dumpster used to be and they lit the debris on fire and it burned my building! They are in violation of regulations disallowing price gouging and other shut off regulations during a state of emergency. The city of LA needs to dump this contract with this unethical and unscrupulous company immediately. If they cannot provide the service, they should not be charging me for it. I have been trying to get them to resolve this for over 2 years and they refuse to do the right thing. I will not double pay for services I have never received and their bills include years of service I never actually received and am due a significant refund. I was assigned a man name Francisco who is the liaison between Athens and the City of LA but he was worthless since he just vanished and never did anything meaningful. read more

Athens Services - New fire damage as a result of Athens negligence - Junk Removal & Hauling Near Me - La Puente, California

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The services went horrible from the past three months now. Bins not picking up nor returning it on a regular basis.

They deserve to be on the business they are in because that's exactly what they are GARBAGE. Worst company I have ever had to deal with, over charging and I don't recommend on enrolling on autopay because they are sneaky and take money without your authorization. [[HIGHLIGHT]]From the employees straight to the supervisors. Up to that point there is no winning with them since the supervisors can't even be held accountable.[[ENDHIGHLIGHT]] When it comes down to services like these I wish we had more options to choose from rather that being stuck with companies like this one. read more

I wish I could rate zero. Athens has horrible service. I wish we could have UWS back. Been at my residence for 14 years , never once has a problem with our trash until Athens took over. [[HIGHLIGHT]]Had them for almost a year and have had to call them at least 8 times because at 1st they didn't give me a second trash bin that I have had sense UWS.[[ENDHIGHLIGHT]] But they charge me. Then they gave me a credit because they charged me for a service I never had. [[HIGHLIGHT]]Meanwhile I asked for that second bin and to add to my act. Then finally about 6 weeks later, they gave me a second bin.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then out of no where they stop picking up the second bin. So I called again to find out they never charged me[[ENDHIGHLIGHT]]. They said because of the credit, I never had a bin. I said your right I didn't for 6 weeks that's why you credited me back. But when you gave me a second bin why didn't you charge me? My bill went up. Needless to say they said they will add it again. [[HIGHLIGHT]]Pray for me, I don't have to call them again. Almost a year of this. Hopefully they finally get it right.[[ENDHIGHLIGHT]] Whitter please bring back UWS, Athens is horrible! read more

This is the worst trash service ever for large properties which will result in rodent issues. They pick up our trash and left a mess, including leaving the bin outside of the trash chute. [[HIGHLIGHT]]When I called to make a complaint, the representative was very rude and hung up in my face when I asked for a supervisor[[ENDHIGHLIGHT]] I was called from phone number 818. 485. 8150. [[HIGHLIGHT]]Horrible customer service!!![[ENDHIGHLIGHT]] read more

They took over our area and took my old trash cans and brought me smaller cans but forgot my green waste cans. [[HIGHLIGHT]]It took them 2.5 months to bring them after 4 calls and several excuses on why everyone in our neighborhood got brand new cans and we couldn't at a minimum keep our old ones until the new ones arrived.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No compensation for the inconvenience.[[ENDHIGHLIGHT]] I couldn't cut my grass for 2.5 months. That was kind of sweet but I don't like paying for a service that I can't use. read more

Today we got our trash bins delivered because our city signed a contract with ATHENS. Unfortunately one of the trash bins the recycle one the blue one wasn't new which I wasn't expecting a brand new one but at least expected clean. Let me tell you it was filthy. I'm talking like if there was a dead cat in there I'm not kidding you so [[HIGHLIGHT]]I called customer service and spoke to Mercedes or Merced. I forgot very nice lady. I told her my concerns if it can be replaced she put me on hold for a brief moment got back with me and said they're gonna replace it within a week but just to leave it out there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was lovely to talk to. I told her I hope she has a great day. She replied back the same thing so far so good with them pleasant to talk to customer service great job great employee thank you again[[ENDHIGHLIGHT]] read more

When our city changed to Athens I didn't think much of it but there have been times they forget to pass by, which we never had this problem with the other trash company. Last Monday they switched out cans and in the process they once again forgot to pick up my trash bin. [[HIGHLIGHT]]I have called them daily to remind them to come get it and they promise to send a truck and they even open a ticket for service request[[ENDHIGHLIGHT]] . It has been sitting out on my street the entire week. The worst part is we can't do anything about it because this is the only trash company but we pay for a service that is terrible. read more

Athens Services is reliable most of the time except when there is a new driver they don't look at notes on the account to make sure they know which gate the bins are supposed to be taken out from. The driver stops at the location assumes the gate is locked and leaves. [[HIGHLIGHT]]I get an automated message and I have to take time out of my day to call them and explain the situation.[[ENDHIGHLIGHT]] This has happened once a month every month for over a year. [[HIGHLIGHT]]I have asked to speak to a supervisor and they have not called me.[[ENDHIGHLIGHT]] For the amount of money I spend monthly on this service, I expect them to do better. If a supervisor or management reads this, please call me. Thank you. read more

The crew always pick up the weekly trash on time. They picked up the larger items a few days later when I call for a special pick up. The gal that answered by call was articulate and set up the pick up. Excellent Cheers Jant R read more

[[HIGHLIGHT]]The worst company to deal with.[[ENDHIGHLIGHT]] They advertise container rentals for roofs and they really are not in that market. They took a $687 deposit and were unable to provide the service. They told me they processed a credit back to my credit card (wait 7-10 days for it) I did and no refund. [[HIGHLIGHT]]I called another four times they hang up on you they lie and tell you it's coming in 3 days and it never posts.[[ENDHIGHLIGHT]] I have filed a claim with my bank now and I intend to pay them for there trash services the same way they reimbursed me for a container that never came. What a bunch of Losers!! read more

THE. ABSOLUTE. WORST. Frequently leaves the dumpsters out on the street overnight and sometimes days at a time. As I was driving home earlier half of the dumpsters on my street have been left out overnight and are still there as of Sunday morning from Friday's trash day sandwiched between two cars. Every time this happens people in my building leave their trash out where the dumpster should be instead of taking it out to the dumpster on the street. read more

Athens Services - Dumpster left out overnightt now sandwiched b/w parked cars - Junk Removal & Hauling Near Me - La Puente, California

I've called on 4 separate occasions to get my 90 year old moms old trash cans picked up after receiving her new ones, but it's been 2 weeks the cans have been in front of her house. Each time I've called, they said we'll send an email to the supervisor, but nothing! Still sitting out front...Horrible customer service and response in Pomona!!! read more

I live in the City Of Whittier you have two trash trucks on Scott Avenue that park like crap blocking the lanes going north and south out of their trucks talking ridiculous 3 o'clock schools out no reason why they're out talking. They should be working and parking their trash trucks right terrible service terrible parking For a new trash service in our area. Very disappointed. Need to learn how to park and drive for one you're not a cop you don't own the street. read more

I cannot be more grateful. The bulk pick up was easy to order online and when I needed to change it to add an item, I was able to email and they did it with no problem. Very grateful for this service. read more

This company has an online payment service totally outdated. 1- Does not allow to schedule one -time payments. 2- Does not allow make on line payments from overseas when traveling. read more

Constant missed pickups, blocking driveways with the bins (our own and the neighbor's) and leaving bins out on the street for entire weekends (while blocking the driveways) is unacceptable. [[HIGHLIGHT]]Repeated calls for resolution are left unresolved.[[ENDHIGHLIGHT]] Customer service reps are kind and patient, the drivers work hard but the pull out service is a mess. [[HIGHLIGHT]]No one seems to care at the end of the day.[[ENDHIGHLIGHT]] read more

We recently switched to Athens here in Whittier and [[HIGHLIGHT]]I have been lied to for 8 weeks.[[ENDHIGHLIGHT]] I have requested a bin exchange and I have been guaranteed it would be replaced on trash day, and it does not happen. I am a senior citizen that needs some assistance with Athens. [[HIGHLIGHT]]Very disappointed on how they treat customers.[[ENDHIGHLIGHT]] read more

This is a complaint about the company in general, not a particular location. I live in an HOA in the west LA area, and they are supposed to service our big trash dumpster every Tuesday. Well, they did so this week, but what happened next is the problem. They serviced the dumpster but left it out on the street for 2 days after that. I also noticed that my neighbor's dumpsters were left on the street as well. Meanwhile, in spite of my asking my neighbors not to do so, some kept putting trash down the chute, while the dumpster was out on the street. I called the company on Wednesday to report that the dumpster was still out on the street. They did send someone to put it back, after about an hour. The guy who came was new, and didn't know which dumpster goes to which garage, even though they are clearly marked. He spent about half an hour going back and forth on the street, and calling to find out where the dumpsters go. I find this to be unacceptable. The company also services our recycling dumpster on a regular basis, but returns it to the garage promptly. Why can't that be done with the trash dumpster? Another pet peeve is the placement of neighbor's dumpsters. Some of my neighbors have their dumpsters serviced on Fridays. However, on Fridays there is also street cleaning, or lack there of recently, but the dumpsters are placed in the way, so that the street cleaning machine has to go around them. They could easily put them on the other side of the street to be out of the way. Lastly, I want to mention their customer service. Whoever answers the phone needs to be in a quiet place and be able to talk clearly, without so much background noise, so I don't have to shout to be heard. read more

West Hollywood Customer Service - Phone scheduling and follow-up on missed pickup are pleasant & professional. Excellent! Bulk item pickup not so much.... I scheduled a bulk item pickup for Friday and placed the items on the curb on Thursday afternoon. However, your company did not pick them up until Monday, leaving the items on the curb for a total of four days. This is not ideal, as it is unpleasant and sometimes a safety hazard to have trash sitting outside for that long. Unfortunately, this happens 90% of the time when I arrange for a bulk item pickup. read more

Wish the city of southeast Whittier never contracted with them. They gave reused run down cans with peoples addresses still on them. The lady who picks up trash doesn't empty the containers all the way and also spills trash all over the street. They also left behind 1 of my old ware carts because it had a box inside and still haven't came to pick it up when I called them. I wish we still had burrtec and never changed to ware or Athens. read more

Billing department incompetent, doesn't follow through with commitments, doesn't return calls as promised, charged me for someone else's dumpster. read more

They are insanely over priced, price gouging residents of TO. I felt I received a much more cost friendly service through waste management as well as policies that felt like they were happy to go above and beyond for the customer. Do better Athens. And city of Thousand Oaks- you accepted this new vendor, figure it out for your citizens! read more

Athens doesn't honor the prior city agreement with residents. They have their own policy that you MUST have all 3 containers (landfill, green, recycling). They just want to charge residents more $$ for additional green bins that we had before in Pomona. Unfair business practice. Don't trust this company!! read more

Monthly street sweeping service experience is SUBOPTIMAL. There is NO quality and NO value Month after Month! read more

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I have lived in Riverside CA for 50 years I've never had so much trouble with trash pu. There's always a problem with them now if you're lid isn't closed All the way they don't pu. I wish waste management still did Riverside. This is very annoying I'm going to voice my opinion to my city council. read more

We have been using Athens for over 20 years at our home in 91108 and at two of our commercial properties in the 91104 area. Their service has always been excellent, but today really stood out. Yesterday was our trash day and someone had blocked access to the trash bin at one of our commercial properties, and Athens was unable to complete the pickup. I called their office at 7:00 AM, and the lady who answered was incredibly courteous and helpful in gathering all the necessary information. Shortly after, a gentleman called to explain that this would need to be treated as a special pickup because the driver didn't have keys to access the gate. They arranged for the driver to make another round once I was able to notified our onsite floor manager. In less than five minutes, the driver returned and successfully picked up the trash. What really impressed me was the constant communication -- I even received a courtesy call confirming that the pickup was completed. And this was all happening on a Saturday! IT IS A GREAT SATURDAY MORNING AND A GREAT DAY when experiencing real customer service by real people with great and pleasant personalities. I am hoping the city of 91108 area code stays with Athens and since we can choose our own trash in 91104 ourselves, we will continue to ask for their services. read more