We moved to the area and admittedly-we are first time pool owners. With that in mind we thought it would be best to look to the "experts" to take care of our pool and make the experience a good one. We knew it wouldn't be completely easy on us and that we would need to do some weekly maintenance. Therefore we tried to talk to Lance about what we needed to do on our end but we were met with defensiveness "just call me" as if he was afraid we were trying to take away his business. Within a couple weeks after his suggestion of ordering a pool net to catch leaves, and stopping in to drop chemicals in the pool, we had a green pool! Lance came and went twice only to chastise us for removing the cover. We had taken to YouTube to learn on our own. NOTE: in our 1 mo here, we were able to use the pool for 4 days. It is disappointing to me that we reached out to Athens Pool for their experience and customer service. In a small community as Athens, I was hopeful to find something better. read more