great place for excellent care! My condition was treated and resolved at the completion of my PT…read morevisits. The staff is great and knowledgeable.

I started physical therapy with Victor since March for my chronic back pain. Victor is absolutely…read morewonderful! He is professional, knowledgeable and very personal. With every visit, he starts by listening. He listens to my problems and progress. The exercises he gives me are never the same routines. They are always based on the state of my body. Victor is constantly talking to his patients, explaining the problem and educating them about how the body works and how the exercise helps etc. He has helped me not only through treatments, dry needling but also all the education I got with each visit. When I am doing the exercise he assigns, he always keeps an eye on me to make sure I am doing it right and if the exercise is right for me. And it's the same way he treats all his patients. If the exercise doesn't work as he expected, he comes up with an alternative right away. Everyone who works there is warm and friendly. They know your names and even patients greet each other by their first names. I definitely recommend them!

I have worked around physical therapists many times through the years, but have never had need of…read moreworking with one personally. I must say i am extremely pleased with the professionalism and the progress towards becoming pain free that I have experienced already by working with Justin at the hamilton mill location. In the original evaluation, Justin listened to my injury history and asked pertinent questions to uncover the underlying cause of my problem. I went into this believing i had a long standing herniated disc problem, but with careful diagnostic questioning and evaluating, he determined i may actually have a si joint dysfunction instead that radiates pain to my lower back. He and Matt are great- they are awesome at explaining why i am doing the different exercises and stretches. And when I leave in less pain than when I went in, I feel hopeful and happy to finally have a chance to become pain free through following the prescribed treatment.I can' t recommend them highly enough...if you have been living with low back pain for years like I have, consider getting a pt eval and give yourself a chance to become pain free. My only regret is that it didn't occur to me or my dr.'s :( sooner to refer me to pt!

Dr. Alsobrook has taken care of our family for over 9 years! I highly recommend him!…read moreThis week I personally had to use him for a shoulder injury. He was compassionate and responsive. I don't want to post my personal situation but I can tell you he explained everything in detail. He did not minimize my obvious concerns and addressed them with sincerity! If you need a great orthopedic doctor, this is who I recommend!

Absolutely the best - we drive over an hour to see Dr. Buchanan. He is a knowledgeable, caring,…read morepatient, fantastic doctor & I would not take my little accident prone gymnast anywhere else!

I've had an extremely frustrating experience with the front office at this Benchmark Physical…read moreTherapy location. There has been constant miscommunication. I was repeatedly given instructions by one staff member, followed them exactly, and then was told by someone else that I should have done something different. This cycle happened multiple times and delayed my care significantly. On several occasions, the office failed to take necessary action to continue my therapy, and I was even discharged while waiting on them to move things forward. One of the worst experiences was with management. After discovering I had been discharged without proper follow-up, I spoke with a manager who was dismissive, argumentative, and raised her voice during the call. She ultimately hung up on me instead of addressing the situation. I was told the issues were due to being short-staffed, but that does not excuse the level of disorganization and lack of professionalism. I filed a complaint with corporate and never received any response. To be clear, my occupational therapist, Adam, was excellent. He was knowledgeable, professional, and the only reason I was willing to continue care at this location. I even asked my workers' comp agency to reschedule me specifically with him. Unfortunately, I was later informed that I had been banned from the location entirely. Because of the repeated delays and lack of coordination from the front office, my workers' comp therapy, which should have been completed over 8 months ago, has been unnecessarily prolonged. I would not recommend this location to anyone expecting clear communication, professionalism, or competent front office support.

I have been a client of Benchmark Physical Therapy located at 5415 Thompson Mill Rd, Ste B,…read moreHoschton, GA 30548 for about six months, working up to a hip replacement on April 10. A week before my surgery, I checked in at the front desk and was informed by Andre that I had 9 visits remaining. After my surgery, I called to schedule an appointment, only to be told that my therapist had closed out my case due to the surgery. Because of that, I was required to obtain a new referral from the VA -- and as many know, the VA can be slow-moving. Fortunately, I was able to get the new referral the same day, Friday, April 18th. When I called back to schedule, I was told that the only available appointment for the entire week of April 21st was a single slot -- right in the middle of the period when I need therapy the most. I declined the appointment and requested a call from the manager or lead therapist. Dawne Ochoa called me the following week, but unfortunately, she did not offer any real solution to address the situation or help me continue my care. At this point, I would consider choosing a different Benchmark location in hopes of receiving more consistent support and communication -- especially during critical recovery periods.

I don't typically write reviews but I felt the need to do so based on my service. I had an…read moreappointment at this location after seeing Anthony Wade, PA at the Conyers location. Anthony advised me of some exercises that can be done to help with my condition and referred me to the surgical portion of the practice as a formality. I came to this location to see Hayden Frolo, PA and as soon as she came into the exam room she advised me that I needed to have a very serious surgery. I was caught off guard because this was such a different stance than what I heard from Anthony. She went on to tell me that I could lose my bodily functions and could become paralyzed if I didn't have surgery and even told me that I should do it before my auto accident case was closed out because my personal insurance might not cover it. I was shocked and advised that I wanted a second opinion before making such a serious decision. I could tell Hayden wasn't happy but oh well. I went to another orthopedic practice that treats most of the major sports teams in Atlanta and was seen by a surgeon who looked at my records and examined me and stated that I didn't need surgery. He advised that exercised and possibly physical therapy would be the best next steps and that surgery would be a last resort and that I wasn't there yet. I would not recommend this practice at all. They are all about the money and not concerned about the patient. They are unethical!!

Originally had a appointment on a Friday and called to move it to the Wednesday before because I…read morewas able to take the day off from work. Receptionist said it was fine and they could see me at 1:30 and also asked me to show up 15mins early to fill out paperwork. Today I show up for my appointment 15mins early like I was asked and receptionist told me they had me down for Thursday...I couldn't do Thursday so I was just going to cancel but she said they could see me today at 2:00 which I agreed. Since I had 30mins I wanted to grab lunch but she said she was able to move me up and could be seen soon so I sat and stayed. An hour later I still wasn't seen so I left and won't be back.