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Athens Community Council On Aging

5.0 (1 review)

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9 years ago

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People searched for Community Service/Non-Profit 139 times last month within 15 miles of this business.

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Goodwill Thrift Store & Donation Center - On the floor for duration of 2 hour visit.

Goodwill Thrift Store & Donation Center

(13 reviews)

Lexington road store in GA, has some very verbal employees. I am disabled ask a worker to hand me…read moresomething and was told to get it myself literally. Went back another day asked for and item that had not been processed in yet be held for me, phone number was taken, I then was called and told the item had been broken. When I walked management out there and showed her how delicate the item was, expressed how much it would mean to me to get it. But the sad part is based on how the employees act I wasn't as devastated as I thought I would be hearing the awful news that the item had been broken and unsellable.

Employee turnover is HIGH for a reason. I'm a frequent shopper as I'm a reseller…read more The bric-a-brack aisle is 50% trash. It takes forever to shop because you have to triple inspect everything - poor tagging / holes in clothes and excessive broken merch. There is no way to test lamps because they're removing the bulbs now. Today there was soiled underwear on the floor for the duration of my visit, over 2 hours. The new security guard Zack made me extremely uncomfortable and I'd advise any sole women shoppers to stay aware. I asked the manager Stephanie for help as he kept invading my personal space. She turned and walked into the office without saying a word. It was baffling. I couldn't complete my purchase because I was scared to leave my personal info / phone on the furniture pick up form. He emphatically refused to move away from me when I asked him to in front of multiple employees and Steph, the manager. Zack also refused to give me his name until another customer intervened: If you're not doing anything wrong as a 'security guard' you shouldn't have a problem with providing your name. After I left that same customer came outside to tell me that the security guard was bad-mouthing me. I'm now considering legal action and will be requesting security footage. Lastly, under previous management I'd been given permission to bring my service dog in. The security guard Zack asked to see my pets tag last week- this is NOT allowed under the ADA. Goodwill says their pet policies are determined by management and are due to customer allergy concerns. Anyone who's ever been inside a goodwill knows that's not true. The pungent mildew and perfume aromas give it away. If I ran my business like goodwill I'd be out of business. Skip the east side location

Athens Community Council On Aging - nonprofit - Updated May 2026

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