Here is another typical American company that takes neither pride nor interest in their purpose for being in business.
These people make something called pierogies, a local ethnic favorite consisting of dough-encased mashed potatoes and cheese, that is marketed nationwide. They also sell a version which claims to have bacon and sour cream, among other great ingredients. We've bought these several times, yet the ones we're getting contain neither bacon nor sour cream.
A letter to the company attesting to this anomaly was ignored, save for a coupon for a free package and an insulting, boiler-plate form reply which did not address our concern.
Besides the increasing lack of customer service in America, is the obligation to read and respond to customer inquiries also going the way of fender skirts and high-button shoes? read more